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Zatu Games Reviews

4.8 Rating 33,931 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 33,931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 17th April 2024

Zatu Games 5 star review on 15th April 2024

Zatu Games 5 star review on 15th April 2024

692

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few issues but customer service were very responsive and helpful, I will definitely purchase from them again !”

Posted 2 days ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the excellent customer service we provide; It's something we pride ourselves on! We hope you'll keep coming back to experience the same great service, and we can't wait to hear from you soon :D Zatu Games

Posted 1 day ago

“Great prices and quick shipping to the US.”

Posted 2 days ago

Thank you for the lovely review! We're thrilled to hear how satisfied you are with the service we provide. Fast delivery is something we always strive to achieve here at Zatu! We hope you'll keep coming back for more in the future :) Zatu Games

Posted 1 day ago

“Great service. I found the games I was looking for in the best price. Also the order arrived in time.”

Posted 2 days ago

Thank you for the lovely review! We're so glad to hear how happy you are with us and the service we provide, and we hope you'll continue to rely on us to provide more of the same great service going forward :) Zatu Games

Posted 1 day ago

“Really happy with the service I've received from Zatu Games. I've ordered a couple of times now. The prices are competitive and the games arrived really quickly. I would use them again.”

Posted 2 days ago

Thank you for the lovely review! We're delighted to hear how happy you are with your order and we can't wait to help you build up that collection! We look forward to your next order, and can't wait to hear from you again soon :D Zatu Games

Posted 1 day ago

“Got a beautiful Flourish game sent all the way to Sweden! Looks amazing!”

Posted 2 days ago

Thank you for the lovely review! We're very happy to hear you were satisfied with our service, and we hope you enjoy Flourish! Zatu Games

Posted 1 day ago

“Great service, shipped my game quickly”

Posted 2 days ago

Thank you for the positive feedback! We're so pleased to hear you had a good experience with us, and we hope your next one goes just as well! We look forward to hearing from you again soon :) Zatu Games

Posted 1 day ago

“Arrived when stated great product and comms thanks”

Posted 2 days ago

Thank you for the lovely review! We're very happy to hear you were satisfied with our service, and we hope you'll be back for more soon! Zatu Games

Posted 1 day ago

“The order is well packed and everything as expexted but preorder dates are very optimistic and I have ended waiting 6 months instead of ~1.5.”

Posted 2 days ago

Thank you so much for your review! Providing quality products and exceptional service is our priority, and it's rewarding to know we've met your expectations. Your support means a lot to us. Our teams work hard to ensure that we are able to fulfil your order in as timely manner as possible, and unfortunately, delays with pre-orders can occur - however, I have raised this with management to try and avoid the possibility of these happening again! If there's anything more we can do for you or any way we can enhance your experience, please feel free to let us know. We look forward to serving you again soon. Zatu Games

Posted 1 day ago

“Bought as a gift and recipient very pleased with it.”

Posted 2 days ago

Thank you for the lovely review! We’re thrilled to hear we could provide such memorable gift and we hope you’ll rely on us again in the future! We can’t wait to hear from you again soon :D Zatu Games

Posted 1 day ago

“Unbeatable prices, fairly quick delivery.”

Posted 2 days ago

Thank you for the lovely review! We're thrilled to hear how satisfied you are with the service we provide, and we hope you'll keep coming back for more in the future :) Zatu Games

Posted 1 day ago

“Ordered Dragon ball Z cards (pre ordered). Instead of awaiting 4 weeks it took 8 weeks to receive.”

Posted 2 days ago

Thank you for the positive review! We're so pleased to hear how happy you are with us and the service we provide. We continue to try and find ways to improve our services, and feedback like yours will definitely help lead us in the right direction! We hope you'll keep relying on us for future orders as well :) We look forward to hearing from you again soon! Zatu Games

Posted 1 day ago

“Delivery is fast.”

Posted 2 days ago

Thank you for the positive review! We're so happy to hear how pleased you are with us and the delivery service we offer! We hope you'll rely on us again going forward :) Zatu Games

Posted 1 day ago

“I am thrilled with service from ZATU games! I live in Serbia, and it is hard to find a game shop online with good prices, reasonable shipping costs (because my country is geographically europe, but not in eu which complicates matters), more than only a few countries listed in a dropdown menu (Zatu has a really big listing of countries they ship to), Paypal as payment option, and good selection of items. I got everything of those in ZATU games. I ordered Return To boxes of Arkham Horror LCG which, if you know what it is you know they are getting very hard to find, the prices were fantastic, the shipping was quick and cheaper than ordering from EU, everything arrived in perfect order!”

Posted 2 days ago

Thank you so much for your positive review! We're delighted to hear that you had a great experience. Providing quality products and exceptional service is our priority, and it's great to know we've met your expectations. Your support means a lot to us. If there's anything more we can do for you or any way we can enhance your experience, please feel free to let us know. Zatu Games

Posted 1 day ago

“Good selection good prices good delivery. What else can you ask for”

Posted 2 days ago

Thank you for the lovely review! We're so glad to hear how happy you are with us and the service we provide, and we hope you'll continue to rely on us to provide more of the same great service going forward :) Zatu Games

Posted 1 day ago

“Love it. Great prices, fast delivery and lots of great stock.”

Posted 2 days ago

Thank you for the lovely review! We're thrilled to hear how satisfied you are with the service we provide, and we hope you'll keep coming back for more in the future :) Zatu Games

Posted 1 day ago

“Thank you x”

Posted 2 days ago

You're very welcome, and thank you for the 5 star review! We look forward to hearing from you again soon for another order! Zatu Games

Posted 1 day ago

“Brilliant games and quick despatch and delivery.”

Posted 2 days ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the excellent delivery service we provide; It's something we pride ourselves on! We hope you'll keep coming back to experience the same great experience, and we can't wait to hear from you soon :D Zatu Games

Posted 1 day ago

“Excellent service and very quick turnaround”

Posted 2 days ago

Thank you for the lovely review! We're thrilled to hear how satisfied you are with the service we provide, and we hope you'll keep coming back for more in the future :) Zatu Games

Posted 1 day ago

“Excellent experience, my only suggestion would be to improve packaging. One of the product arrived slightly damaged but it was quickly sorted by customer services.”

Posted 2 days ago

Thank you for the lovely review! Many apologies for the damage to one of your items! We're glad to hear our excellent customer service team were able to offer a solution for you - it's something we pride ourselves on! We hope you'll keep coming back to experience the same great service, and we can't wait to hear from you soon :D Zatu Games

Posted 1 day ago

“I have now purchased quite a few board games and expansions through Zatu, some of my favorites including Wyrmspan, Sleeping Gods, Spirit Island, Villainous, and many others. I have experienced some orders being delayed by a few days, however this has only been during extreme weather which I do not fault Zatu for, such as the recent heavy winds and storms near the UK. Outside of these exceptions, every delivery was speedy and easy to track. Overall I am happy with the range in catalogue available through the website, and during their sales throughout the year lots of board games are at some irresistibly low prices. The points reward system is also a nice bonus on top that overtime will save you some money if you intend to keep using the website.”

Posted 2 days ago

Thank you so much for your positive review! We're delighted to hear that you had a great experience. Providing quality products and exceptional service is our priority, and it's rewarding to know we've met your expectations. Your continued support means a lot to us. If there's anything more we can do for you or any way we can enhance your experience, please feel free to let us know. We look forward to serving you again soon. Zatu Games

Posted 1 day ago

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Zatu Games is rated 4.8 based on 33,931 reviews