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Zara Reviews

2.6 Rating 943 Reviews

41 %

of reviewers recommend Zara

Company Reviews

2.6

Based on 943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Zara 5 star review on 17th March 2024

Zara 5 star review on 17th March 2024

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Zara 1 star review on 13th August 2022

Zara 1 star review on 13th August 2022

15

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had amazing clothes specially summer dressess”

Posted 51 minutes ago

“So i purchased a pair of loafers on 17 February 2024. And returned them on the very next day. Today is 26 March and still they are taking time to refund my amount. Whenever i call or chat with their CC associates, each one tells me to wait for 3-5 working days and this keeps repeating. Plus what they do is close the chat window disrespectfully once they have stated their point. This feels very insulting for customers who are loyal to Zara since so many years.”

Posted 3 weeks ago

“Bought my daughter a outfit”

Zara 5 star review on 17th March 2024

Zara 5 star review on 17th March 2024

Posted 1 month ago

“Terrible return policy. I bought an item in store and left it in the bag. I decided to wear it 30 days later and noticed a huge stain. With tags in tact, I took it back to exchange and of course they would not do it due to the 30 day return policy. This is terrible customer service. It was clear that I had not worn the item.”

Posted 1 month ago

“Beware of Zara they have lost or stolen my parcels and are trying to blame me even though tracking states it has been delivered and signed for! Letter before action sent I have emailed all of their investors and CEO to inform them what a shambles Zara is”

Posted 1 month ago

“Unprofessional manager! The perfume I purchased caused a rash on my skin not only the manager refused a refund but made unprofessional remarks and refused to tell me her name ! How much does this company spend on advertising? How sad to lose a loyal customer OVER $38 !!!!”

Posted 1 month ago

“Chester Zara.got what I wanted, that wasn't available in Manchester.”

Posted 1 month ago

“Wowwwwwwwwww”

Posted 2 months ago

“Shameful company! Absolute disgrace of the company. Never will shop again. I have returned an item, 2 weeks after the company has received the return I had to get in touch with customer service because I haven’t heard from them and no refund has been issued. Next day I have received a message from Zara saying “ After conducting a comprehensive inquiry, we have determined that the items you mentioned have not been received by our warehouse. We regret notifying you that as a result, we will be unable to handle the item refund.” 1st of all I sent back 1 item not items, secondly Royal Mail tracking says the parcel has been delivered to Zara’s warehouse and your website confirms that the return has been delivered to their warehouse. But I have been told that the zara’s warehouse didn’t get the return. This is scam, they are robbing people out of the money. What is your company doing is illegal. I have all the proof that they got the return but Zara denys that even the information on your website confirms that they have received return. I can believe what is going on. I have been scammed and robbed out of money. Unacceptable!!!!!”

Posted 2 months ago

“Shameful company! Absolute disgrace of the company. Never will shop again. I have returned an item, 2 weeks after the company has received the return I had to get in touch with customer service because I haven’t heard from them and no refund has been issued. Next day I have received a message from Zara saying “ After conducting a comprehensive inquiry, we have determined that the items you mentioned have not been received by our warehouse. We regret notifying you that as a result, we will be unable to handle the item refund.” 1st of all I sent back 1 item not items, secondly Royal Mail tracking says the parcel has been delivered to Zara’s warehouse and your website confirms that the return has been delivered to their warehouse. But I have been told that the zara’s warehouse didn’t get the return. This is scam, they are robbing people out of the money. What is your company doing is illegal. I have all the proof that they got the return but Zara denys that even the information on your website confirms that they have received return. I can believe what is going on. I have been scammed and robbed out of money. Unacceptable!!!!!”

Posted 2 months ago

“Terrible company! Zara is no grateful for its loyal clientele whom is very patience with this company which for the most sales items that are almost disposable; ZARA clothing start to brake up from the first time you wear it. They sent me an incomplete order and haven't refunded me yet. I wanted return the second order as the items look cheap..I was away for 3 weeks and they refused to return the item which were not even on sale.”

Posted 2 months ago

“Appalling customer service. Courier list my parcel and zara refusing to refund me over a week later. I would encourage anyone with problems,to contact the chief executive, Samantha mackintosh, their email address is available if you google it. Let them know what a rubbish company they are in charge of.”

Posted 2 months ago

“Ordered two items to my old address.. which was returned. Requested for it to be sent to my current address which they kindly did.. but one item was missing. I reported this but received and email back to say my request had been “rejected” so now I’ve lost money and extremely disappointed !! Any other company would replace the missing item but instead I’ve been made to be a liar by them and they have not resolved my issue. Won’t be ordering online again!”

Posted 3 months ago

“Online order that takes 3 weeks to be processed.....I doubt I will ever receive my order..”

Posted 3 months ago

“I bought a sneakers from Zara to wear it on my vacation, it was good size, but it wasn't good quality it hurt my feet all around, and a lot of infection and blood came out from my feet. I swear I would rather walk with no shoes better than I wear it, it made my vacation with too much pain. I spoke with the customer service they said they can't do anything what quality we are buying this is last time I buy shoes from Zara. I am not finding my money on the street”

Posted 3 months ago

“Shocking customer service been trying to return a product for over 2 weeks they say its under review and someone supposed to be getting back to me within 48hrs that was over 10 days ago whats app them everyday nothing has come back”

Posted 3 months ago

“The worse company in UK, they ve stole my money”

Posted 3 months ago

“Supporting genocide I will never shop at your stores again!!”

Posted 3 months ago

“Cheap tat. You can spot a Zara outfit a mile away, its all cheap rubbish. I'd be mortified being seen in anything from the store.”

Posted 4 months ago

“I hate Zara”

Posted 4 months ago

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Zara is rated 2.6 based on 943 reviews