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Zara Reviews

2.6 Rating 943 Reviews

41 %

of reviewers recommend Zara

Company Reviews

2.6

Based on 943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Zara 5 star review on 17th March 2024

Zara 5 star review on 17th March 2024

Zara 1 star review on 13th December 2023

Zara 1 star review on 12th December 2023

Zara 1 star review on 25th September 2023

Zara 1 star review on 13th August 2022

Zara 1 star review on 13th August 2022

15

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so dissapointed in your recent campaign where you mocked the genocide that is happening in Palestine, you make me sick! Me and my family will never in our entire life shop from your stores again! This applies to all the people we know as well! shame on you for supporting Israel who are killing innocent palestinian people because of their own agendas! SHAME ON YOU!!”

Posted 4 months ago

“Shift quality and child labour most stuff come from India and china. Will never buy from them ever again too expensive and use money to promote crime and war. Disgusting 🤮”

Posted 4 months ago

“Disgusting horrific advertisement and to think you could get away with it- shame on you Zara, BOYCOTT & SANCTION. Palestinian Holocaust is not ok!!!!!!!”

Posted 4 months ago

“Disgusting add making fun of dead people”

Posted 4 months ago

“Disgusting ad”

Posted 4 months ago

“Disgusting advertising”

Posted 4 months ago

“It really upset me to see Zara use the Palestine GENOCIDE in their recent campaign. What sort of marketing team do they have to use the lives of innocent women and children to sell a few clothes. I am devastatingly disappointed and will not be shopping in Zara again”

Posted 4 months ago

“Disgraceful to say the least”

Posted 4 months ago

“Absolutely overpriced and not so great quality of clothes backed up with extremely offensive and distasteful latest ad campaign , I would never buy from Zara again as I used to love their perfume range , but now would take my business elsewhere, goodbye Zara forever”

Posted 4 months ago

“Appalling campaign by Zara. Shameless and totally inhumane”

Posted 4 months ago

“Terrible terrible advertising- blatantly tone deaf to the massive loss of life in Gaza. Will never shop at Zara again for this mockery of innocent precious LIFE!”

Zara 1 star review on 13th December 2023

Posted 4 months ago

“Your advertising campaign was unforgettable, it will be etched in our memories forever. Auf weidersehen Zara forever”

Posted 4 months ago

“Free GAZA I think it's absolutely disgusting what they doing mocking gaza warned family and friends think they list alot of customers”

Posted 4 months ago

“Inhumane disgusting!! 🤮🤮🤮🤮”

Posted 4 months ago

“Despicable advertising campaign. Using the imagery of a shrouded dead corpse is disgusting and offensive especially at a time when the world is witnessing the crimes against humanity committed by Israel. Boycott Zara”

Posted 4 months ago

“#Free Gaza”

Posted 4 months ago

“Distasteful advertising campaign mocking the genocide in Gaza.”

Posted 4 months ago

“Supporting genocide”

Posted 4 months ago

“Don’t like the fact you are supporting Israel who is committing genocide in Palestine Will not ever again be purchasing from your stores”

Posted 4 months ago

“Everything is wrong!!!!! I was absolutely disgusted with the advertisements of Zara. How could any human be ok with the inhumane treatment of innocent people???”

Posted 4 months ago

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Zara is rated 2.6 based on 943 reviews