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yourmobile.com Reviews

2.6 Rating 77 Reviews

40 %

of reviewers recommend yourmobile.com

Company Reviews

2.6

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

03452226000

Email:

help@yourmobile.com

Location:

yourmobile.comGrosvenor House Central Park
Telford
TF2 9TW

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yourmobile.com 4 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can not wait to cancel on wends , trapped me in to another 2years on my other phone, without my permission, trying to get away from them , so why would I agree to another 2year contract, they were charging for a3rd SIM card that I did not even own 2years of trying to sort that out , they even stole my children's holiday money at 1 stage we could not go due to lack of funds , all over a 3rd SIM card that did not even get activated”

Posted 3 days ago

“STOP STOP DO NOT DEAL please stay clear of this company they tell lies to a band playing over charge any time they can. i spent half hour on the phone to be told i have extra charge on my bill of 20.83 on top of 36.00 a joke then told to get out of the contract id have to pay so please stay clear im going to report this company for sure”

Posted 2 weeks ago

“Scammed me out of leaving EE. Claimed to be EE’s business side. After being locked into a contract without even receiving a SIM card and no working phone, I decided to speak to EE. EE said they are in no way affiliated with the company and that I will not receive the same coverage. Your mobile now refuse to let me leave and conveniently don’t have the part of the phone call misleading me to prove my claim! Stay away!!!! Have seen many reviews like my own now also 🤦🏻‍♂️”

Posted 1 month ago

“Scammed me out of leaving EE. Claimed to be EE’s business side. After being locked into a contract without even receiving a SIM card and no working phone, I decided to speak to EE. EE said they are in no way affiliated with the company and that I will not receive the same coverage. Your mobile now refuse to let me leave and conveniently don’t have the part of the phone call misleading me to prove my claim! Stay away!!!!”

Posted 1 month ago

“Called to offer ‘a cheaper deal’ said I didn’t want to switch and put the phone down … says it all really”

Posted 2 months ago

“Found my number on Google as a business and calling me regarding me “EE” account - I am not with EE .. asked them several times to remove my number from their cold calling list and calls continued …”

Posted 2 months ago

“Joke of a company. Cold calling to sell something they are unable to provide. AVOID AT ALL COSTS.”

Posted 3 months ago

“change mobile number”

yourmobile.com 4 star review on 17th November 2023

Posted 5 months ago

“For the past 14 days, I have been experiencing critical issues with my service, rendering me unable to make outgoing calls. Whenever I attempt to place a call, it gets redirected to the credit control department of my.plan within two seconds. Despite numerous calls to the credit control, each interaction ended with assurances that there are no outstanding dues on my account, and perplexity as to why my calls are being rerouted. Upon reaching out to the support department and creating a ticket, the only advice I received was to restart my phone or re-insert the SIM card, neither of which resolved the issue. It seems there's a lack of capacity to address this technical problem, leaving me cut off from essential communication for two weeks now. Never before have I encountered such a significant inconvenience with any other service provider. The latest updates I received were mere notifications of the issue being escalated, but with no tangible results or timeline for resolution. While the sales team was proficient in their role, ensuring a smooth and convincing process, the post-agreement experience has been deeply disappointing. The necessity to liaise with multiple parties, and the company's apparent dependency on third-party responses, significantly diminish the user experience and trust in the service reliability. This situation calls for urgent attention and a swift, comprehensive resolution.”

Posted 6 months ago

“Worst service I’ve ever had with a mobile phone. No signal indoors and when I cancelled it was £300. I’d warn anyone not to use this company”

Posted 6 months ago

“Always room for improvement but keep up the good work 👍”

Posted 6 months ago

“Cold calling trying to sell me a "cheaper business mobile tarrif for EE but I'm not an EE customer. When asked what it would be the aggressive caller refused. What a waste of time, if you offer something but can't say what it is then don't bother calling.”

Posted 6 months ago

“never trust this company. I was told when taking out this contract that it was only for 12 months which I didn't mind as I had 18 months left on my old contract with O2. NOW only to find that I was lied to and am now tied in to a 36 mouth contract??? STAY AWAY FROM THIS COMPANY !!!!!!!!!!”

Posted 7 months ago

“Esta aplicación es lo máximo me deja ver el juego completo me gusta mucho y mas”

Posted 7 months ago

“Do be careful with this company when you first talk with them. I've had a similar experience to others but I did manage to get it rectified. When they first called the operator chatted to me and I was under the impression I was moving to a business contract with O2 and would be saving money on my Tariff for this reason. Although he did mention he worked at YourMobile I still felt that after the conversation they worked together with O2 and I was just switching from a personal tariff to a business one. After being switched to the new operator to go through the nuts & bolts of the new tariff I then verbally agreed on the phone that this all sounded grand. I then got the full T&C documentation & contract through which had some interesting cancellation fees that I wasn't told over the phone... So after looking into the new tariff I was being put on I quickly realised that it was actually going to be more expensive than my current one so there was no need to switch. So I was very surprised that when I rang to rectify this and cancel this contract, I was told that this could not happen as it was a business to business contract & there was no cooling off period. However, I was not aware of what a 'cooling off period' actually was at the time of the call (no cancellation) and was not made aware of the cancellation fees on the contract until after our phone call. So i believe I was taken advantage of a little in this situation because if they had said there's some big cancellation fees & by saying YES right no you're tied in I would of had more of a think about it... To then be greeted with an MP3 email of me agreeing to this contract over the phone wasn't the nicest as I felt I'd been mislead into a contract that wasn't going to be cheaper than what I'm currently on. I almost felt a bit threatened. Especially when the cancellation costs could of been £250 or £750+. I understand this contract would of been for 36 months and they're saying well we're gonna lose out on all of that money but the way that I was signed on to this contract was totally unfair which is why I persisted with this matter. However, I can say that each time I spoke on the phone with the operators that they were pleasant & friendly and were able to assist me in cancelling this contract due to my persistance and eventually their help. I was very clear in who I had been talking to for advice & that the way I was signed on was very sneaky. Especially when I was being offered a cheaper tariff which in fact was not correct. This happened to be a mis-communication on both parts. They thought my tariff was £30 and if be dropping to around £20 when in fact my tariff was only £15 and the £30 was my phone bill. I did clearly state this on our phone conversations but it was muddle between the switching of phone operators. So I have to say I'm very satisfied and grateful that this mishap was rectified and appreciate the operators for helping me with the situation. But just make sure that if you are contacted by this company you're fully aware what you're signing up for by reading your T&C's ASAP and not leaving it too late. Leave it too late & you'll totally have to pay some cancellation fees which makes sense in any business. Stay safe folks! All the best!”

Posted 7 months ago

“This company call me dozens of time each month & claims to be from O2 offering a free upgrade. I have asked them to stop many times, explaining my phone is registered with TPS but they call & call telling more lies. They keep changing the numbers they call from.”

Posted 8 months ago

“They trawl the internet for business numbers, cold call you and try to get info off you so they can encourage you to take out a deal with them. Low life”

Posted 9 months ago

“Anyone who gives this company a 5 star rating must be related or involved to the people working for yourmobile because after researching and looking into them further and being completely done over by them, I’ve come to realise that any rating over a 1 (should be a zero) is just as deceitful as the “money saving” contract I was promised. No cooling off period but apparently they might offer as I have read from other reviews a £250-£300 fee which I wasn’t offered even though I rang up in the same time frame as others have commented about. Not inform you of having to pay the final bill to your previous provider, leaving you with a hefty bill before they reimburse “some of it”. You think that they’re trying to save you money by using a different mobile contract provider…….call you mobile provider first!! We’re learning the hard way!”

Posted 1 year ago

“Was told that they would pay off of the remainder of my device, and I would then have a contract with them on a sim-only basis. 02 then charged me £500 to end the contract, despite Your Mobile telling me they would cover it. I called Your Mobile, and they said they would 'try' and reimburse me, but I might not get the £500 for another month. Not ideal when you're living in a recession and trying to pay bills. To top that off, my main reason for switching was to get unlimited data whilst travelling abroad. I was in Italy last week for work, and did i get any data? Nope.”

Posted 1 year ago

“AVOID THIS COMPANY!!!!! Same thing happened to me as most of the reviews below. I was mis-sold their services and I am now stuck with a 36 months contract that cost me way more than before. termination fees are outrageous and unjustified. This company should be shut as their proceeding is clearly dishonest.”

Posted 1 year ago

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yourmobile.com is rated 2.6 based on 77 reviews