Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,807 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 22nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swing came ahead of time which was perfect as it was in time for my daughter's birthday.”

Helpful Report

Posted 3 years ago

“Good customer service, quick response via Facebook. Took a while for delivery but to be expected under the current situation.”

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Posted 3 years ago

“Fits our old 14ft Jumpking trampoline well. The only thing I would say is that it doesnt seem as good a quality as the original one and I'm not sure it will last as long but as we got the replacement half price it is less of an issue.”

Jumpking.eu 4 star review on 6th June 2020

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Posted 3 years ago

“Took 2 weeks to arrive. I tried to ring and couldn’t get through and there wasn’t an option of leaving a voicemail. I sent countless emails but no one replied. Communication wise, absolutely horrendous. The trampoline is fantastic though, couldn’t fault it. Easy enough to assemble!”

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Posted 3 years ago

“Trampoline arrived fairly quickly. Happy with delivery. Trampoline is what you would expect for the money, green padding doesn’t sit well around the edge, looks very cheap, but suppose it’s not the most expensive one!!! Does what it’s meant to do and put together easily.”

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Posted 3 years ago

“it is a great quality product , the instructions booklet for assembly is very poor indeed. It’s really not difficult to erect, the booklet ( and video ) were confusing”

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Posted 3 years ago

“We bought the UFO swing to keep my 8 year old entertained during the lockdown It’s a brilliant swing and he loves it, very sturdy and well made The only things I would say are it’s not easy to put together required 2 adults and took a lot longer than the 1 hour suggested the basket but takes the longest it’s just so fiddly Definitely need better instructions, the instructions are very basic - even a video of assembly on the website A dispatch email would also have been nice, it says you have to be there to sign for it but we had no idea when it was coming”

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Posted 3 years ago

“Great trampoline but difficult to assemble and some of the steps in the instructions aren't clear.”

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Posted 3 years ago

“Jumpking excellent service ,but i would recommend making sure the courier you use know what they are doing, they delivered a day late and wrong address ,as could not find my address. It was correct on the label you put on and I've not had a problem before ,they annoyed me .”

Helpful Report

Posted 3 years ago

“One put together we’re happy with the trampoline. However, putting the frame together was very difficult. One leg in particular took multiple attempts and lots of force to get the pipes into place. It really shouldn’t be that difficult if the pieces are made the correct size in the first place. Having said that the springs were easy to attach with the tool provided as was the safety net. Overall happy, but it took a lot longer than it should of due to the leg / frame section.”

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Posted 3 years ago

“Quick delivery and easy to use website”

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Posted 3 years ago

“After the initial delivery being incorrect and Mis matched trampoline parts delivered they swiftly replaced and this was great- nice product quality material Shame they didn’t take the other one away so we now have 2 large useless boxes of trampoline parts that we have to store ! Despite excellent initial customer service - shame you let yourself down by not collecting the first wrong boxes overall pleased with product.”