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Jumpking.eu Reviews

4.3 Rating 1,807 Reviews
81 %
of reviewers recommend Jumpking.eu
Company Reviews Product Reviews
602
 Metrics Info
4.3
Based on 1,807 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Jumpking.eu Reviews
Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Carole Stephenson
Verified Buyer
“Swing frame ok to put together. Not easy but ok, the seat however was another matter and took longer to build. It was a reall challenge and very fiddly to do. Instructions were not very clear, very limited and in black and white only so that didn't help. No video available on website to help either when I looked in desperation. Anyway eventually got everything done and presented it to my son who was very happy with the swing thank goodness.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Excellent customer service and a sturdy trampoline with great bounce. Perfect for my acro loving child”
Helpful Report
Posted 10 months ago
Gavin Wood
Verified Buyer
“Excellent customer service. TNT/FedEx were less than helpful with the delivery, but the Jumpking team sorted it with no fuss at all. A refreshingly helpful approach. Highly recommend. Oh, and the swing I bought is excellent quality. My daughter loves it.”
Helpful Report
Posted 10 months ago
Robert McGimpsey
Verified Buyer
“Called to check which replacement net we needed and felt it was slightly odd to be referred back to the website to order rather than the person just taking my order. Delivery was slower than hoped too.”
Helpful Report
Posted 10 months ago
Steven Tipping
Verified Buyer
“Pukka... honestly get 1👍”
Helpful Report
Posted 10 months ago
Gary Dale
Verified Buyer
“Boy need an engineering degree to understand the instructions for assembly.”
Jumpking.eu 5 star review on 15th June 2023
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Appalling customer service! When things go wrong you should ask to be judged on how you handle the situation not the cause. Order placed, email regarding Tuffnells administration received then no response to emails or phone calls. Two very disappointed children waiting for a very special present. Pick up your phones!”
Helpful Report
Posted 10 months ago
Hi Toni, We apologise for the delay in sending your trampoline. We, like many other companies were only told on Monday that Tuffnell's were going into administration. Our other couriers cannot take these heavy items. We are trying to get another courier to take our freight, this is out top priority. I can see that my colleague has emailed you. I will also call to you to discuss. Kind regards, Amanda Gowland
Posted 10 months ago
Neal Hughes
Verified Buyer
“Very prompt delivery, and cheaper buying direct than buying from Amazon.”
Helpful Report
Posted 10 months ago
Laura Barker
Verified Buyer
“I purchased the UFO swing. It's great fun for the kids. Delivery was absolutely atrocious though. Not Jumpking's fault directly but their delivery partner FedEx are awful. Was accused of having received my parcel when infact It had been delivered elsewhere. Took me having to persuade their customer service that I had been contacted by someone over Facebook to tell me that the parcel (with my name and address on it) was with them instead. If it hadn't been for that person's honestly, I would have never known where my parcel was as FedEx were oblivious! Parcel ended up being very late which meant my children were disappointed. Has sadly put me off ordering the trampoline I had planned for my son's birthday.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Sent an email on website,response was quick ,Very helpful lady good service .”
Helpful Report
Posted 10 months ago
Pamela Norris
Verified Buyer
“Great all round to deal with”
Helpful Report
Posted 10 months ago
Louise Neave
Verified Buyer
“Good instructions but does take longer!!”
Helpful Report
Posted 10 months ago
Lisa Chadwick
Verified Buyer
“My first purchase with Jumpking and very impressed with my purchase and fast delivery, Extremely good communication via email with purchase order confirmation and despatch notification.”
Helpful Report
Posted 10 months ago
Alia Rahman
Verified Buyer
“So so so impressed the delivery was extremely quick instructions easy to read my girls are loving it everyone comments on the canopy looks like a fairy castle I would HIGHLY RECOMMEND JUMPKING 💕💕💕❤️❤️❤️❤️”
Jumpking.eu 5 star review on 4th June 2023 Jumpking.eu 5 star review on 4th June 2023
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Excellent company - secure website for ordering and great communication prior to delivery. Excellent courier service used for delivery.”
Helpful Report
Posted 10 months ago
Robert Skinner
Verified Buyer
“Been trying to reach some one in customer service; the trampoline was delivered incomplete with only 3 of the 4 boxes being delivered. Have emailed and left voice messages no one has hot back. Delivery company requires sender to raise issues!”
Helpful Report
Posted 10 months ago
Ole Christian Marti
Verified Buyer
“Delivery kot received”
Helpful Report
Posted 10 months ago
Liz Findlay
Verified Buyer
“Arrived promptly, and we are very pleased with the trampoline. Relatively easy to assemble. Has kept the kids busy over half term.”
Helpful Report
Posted 10 months ago
Sue Mannin
Verified Buyer
“Superb service and great product”
Helpful Report
Posted 10 months ago
Jumpking.eu is rated 4.3 based on 1,807 reviews
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