Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,807 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 22nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Solid, safe feeling well made trampoline”

Helpful Report

Posted 3 years ago

“First time I have ordered from this company. Order to delivery was very quick. Unfortunately, my daughter was not in, but left a note on the door, as requested, to say please leave with next door neighbour. However, the delivery driver left in the back garden in the rain. Fortunately, it was wrapped in polythene. The item was unpacked and it appears there is no damage. Would have given five stars otherwise.”

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Posted 3 years ago

“Good product and service. Unfortunate that you can’t purchase a replacement cover separately. Ours deteriorated but the frame was fine.”

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Posted 3 years ago

“A long delay getting a response after COVID Lockdown, but once picked up, service was excellent.”

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Posted 3 years ago

“Great trampoline however the cover is a little too small for the oval trampoline”

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Posted 3 years ago

“Once the items were back in stock the process was quick and easy. Only down side is that contact by phone doesn’t seem possible at the moment, although I acknowledge that this may be due to Covid-19 issues.”

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Posted 3 years ago

“Does what it says on the tin. Fast delivery”

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Posted 3 years ago

“Delivered on time and great that something so big can be delivered so quickly”

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Posted 3 years ago

“Fabulous trampoline. Placed a pre-order (6 weeks), delivery was a week later than expected without any communication until the delivery driver arrived at the front door”

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Posted 3 years ago

“Very happy with the 9 x 13ft trampoline, sturdy and great bounce! Easy enough to put together and had all parts in the 3 boxes. Obvs had to wait quite a while for delivery because of Covid-19 but was made aware of this before buying. Think Jumpking did the best they could in difficult circumstances.”

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Posted 3 years ago

“Had a hard time finding older trampoline spare parts - ended up finding it via a google search raised link. Otherwise good e-payment portal and prompt delivery. Happy.”

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Posted 3 years ago

“Parcel of a replacement net arrived very quickly However you need to consider how you package the nets. It was wrapped in black Shrink wrap plastic and when trying to open it I accidentally caught the net with the scissors. It was impossible to see where the packaging finished and the net started. Very annoying and unnecessary.”

Helpful Report

Posted 3 years ago

“Product great, new net fits well on old trampoline. Speedily delivered in the end. Communication very poor, however. No email confirmation of purchase. No reply to emails or phone messages before purchase when I wanted to check whether this was the even the right product! I know this was towards the end of lockdown but I almost didn't take the risk of buying without being able to find out whether this was the right net, or without knowing how to contact the business if there was a problem with the product. I'm very relieved it's all turned out well, to say the least.”

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Posted 3 years ago

“Product as described. Great price. Delivery was easy, clear timings. Would recommend. Didn't hear back from customer service about a query I had but this was in the middle of COVID so not normal times!”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Great UFO swing, just took a while for it to be back in stock.”

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Posted 3 years ago

“Took some time to receive an answer after making several phone calls and 2 emails, but we were in lockdown, now it’s here the kids are very happy!”

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Posted 3 years ago

“We ordered our trampoline on pre-order and it arrived close to when we expected it but it would’ve been nice to have had a bit more communication from Jumpking.”

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Posted 3 years ago

“Took a while to get our trampoline once ordered but good delivery service and website was straightforwards. Would have liked an additional option for someone to come and assemble for us!”

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Posted 3 years ago

“Easy to order online and happy with our purchase, only odd thing was we got our email to say it was being delivered after we had already received it”

Helpful Report

Posted 3 years ago

Jumpking.eu is rated 4.3 based on 1,807 reviews