Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Jumpking.eu Reviews

4.3 Rating 1,804 Reviews

81 %

of reviewers recommend Jumpking.eu

Company Reviews

Product Reviews

4.3

Based on 1,804 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 18th April 2024

Jumpking.eu 5 star review on 24th December 2023

Jumpking.eu 5 star review on 10th August 2023

SVETLA NIKOLOVA

Jumpking.eu 5 star review on 10th August 2023

SVETLA NIKOLOVA

Jumpking.eu 5 star review on 10th August 2023

SVETLA NIKOLOVA

Jumpking.eu 5 star review on 10th August 2023

SVETLA NIKOLOVA

Jumpking.eu 5 star review on 8th August 2023

56

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered replacement net which arrived promptly but was incorrect item. I have tried repeatedly calling, emailing, webchat, website contact form all with no response - I've resorted to opening a PayPal case to try and retrieve my money - steer clear!”

Posted 3 years ago

“Trampoline is good arrived over a week ago now. Parts for the enclosure netting are missing. Shame about the non existing customer service. I have left messages and emailed several times and not had a response. I am still ringing over 10 times a day but all you get is an answer phone and no reply or recall when you leave a message.”

Posted 3 years ago

“Terrible customer service, I’m waiting for delivery of an item and haven’t received any update or communication. Had it not been for the positive reviews on here, I would have assumed that I’d been scammed.”

Posted 3 years ago

“We ordered a trampoline last week which was delivered without any screws to put the trampoline together with. I have called and emailed on several occasions and am still awaiting a reply. Quick to take your money but not quick to help. Completely understand with covid 19 and all but on website, still showing they are working and are happy to help!!🙄 I currently four children waiting patiently for someone to send the screws direct.....when is this going to be sorted out??”

Posted 3 years ago

Hi Amie, I am sorry for the delay in dealing with your request. The screws have been put in tonight's post.

Posted 3 years ago

“how can I return!”

Posted 3 years ago

“Zero customer service, ordered Trampoline on May 9th and have had zero correspondence since. I have tried phoning and sent email but nothing”

Posted 3 years ago

“Placed an order 6 may still not been delivered, tried tracking with courier and no luck. Not able to leave details when you call customer services and they don’t even respond to your emails. Do not use.”

Posted 3 years ago

“ABSOLUTELY AWFUL- NO CUSTOMER SERVICE - ORDER ELSEWHERE I spent £600 on a trampoline with YJ Europe, on discovering two damaged parts I contacted them for replacement. I’ve sent various email, and left voice messages advising and asking for a response, over a month has now passed and still no response. I have trampoline I am unable to use which is completely unacceptable. They are able to take orders and money but unable to assist once money received- appalling customer service.”

Posted 3 years ago

Dear Ms. Parry, Further to our telephone conversations, I hope you have fitted all the replacement parts sent and that the trampoline is up and running. I am sorry there was a delay in dealing with your warranty request.

Posted 3 years ago

“Despite numerous emails over the past six weeks I have had zero response from this company despite their recorded message saying they were operating fully. Complete jokers. AVOID!”

Posted 3 years ago

“It is now the 24th May. We ordered on 2nd April and chased on 9th May. We still have not received either the trampoline net or any communication from this firm.”

Posted 3 years ago

“DONT BUY FROM THESE JUST BAD”

Posted 3 years ago

“Ordered my item on 13th May, still awaiting delivery. Emailed jumpking , still awaiting reply to find out where my purchase is”

Posted 3 years ago

“Very poor missing parts and can’t get in contact so have a trampoline we can’t put together and upset kids”

Posted 3 years ago

“Awful company. Do not use them. Taken money and not delivered anything correctly. No ignoring me.”

Posted 3 years ago

“Awful company. No care for customers at all. Left messages for 4 weeks. No one bothered to call. Ordered replacement bed, got a canopy. Ordered 100 springs, got 10. Sent multiple emails this week...no replies. They have taken my money and treated me like dirt.”

Posted 3 years ago

“instructions are useless, wrong part in the box, company is really bad at customer service, I would not recomend this item.”

Posted 3 years ago

“I received my item missing the extension legs have emailed a number of time’s and tried to speak to someone but can’t get through or leave a message very bad customer service”

Posted 3 years ago

“I have received my trampoline without any extension legs and emailed 3 times as well as numerous phone calls. All I get is a answering machine message and no way to leave a message. So frustrating, I understand that during covid staff levels may be disrupted but think it is appalling to still accept £300 and post out items if there is no way to correct any issues if parts are missing etc - now I am left hoping they will come back To me or trying to get my money back”

Posted 3 years ago

“Appalling customer service”

Posted 3 years ago

“Bought a cover for our jumping trampoline but it was not as described. Tried to return it but no response to my emails despite chasing several times. Now just posted the item back and will claim return via credit card.”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

Jumpking.eu is rated 4.3 based on 1,804 reviews