Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,805 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,805 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 18th April 2024

Anonymous

Jumpking.eu 5 star review on 24th December 2023

Anonymous

Jumpking.eu 5 star review on 10th August 2023

SVETLA NIKOLOVA

Jumpking.eu 5 star review on 8th August 2023

Alisha March

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price, quick delivery, good communication”

Helpful Report

Posted 8 months ago

“Overall happy, arrived quickly, my little girl loves it. Dissapointed that the handle bar came ripped.”

Helpful Report

Posted 8 months ago

Deary Hayley, Very sorry to see that one of the foams arrived torn on your mini bouncer. We are sending 3 foams out to you under warranty, they should arrive by Saturday. I will email you the tracking details. Amanda

Posted 8 months ago

“I ordered a trampoline costing over £800 For my daughters 9th Birthday , delivery was the end of July . I got a call saying they had 2 of my trampolines in stock but the boxes were damaged, but trampolines we're fine and,did I want one of them as delivery would be the next day ,Thursday 20th of July which was actually my daughters birthday. So I said yes , we started putting it together and Realised there was multiple parts missing....... Got in touch with jumpking and they sent the missing parts out next day delivery which should have been on the Saturday but they never came till the Monday . The Trampoline is brilliant and Customer service lady was 10/10 . Just Don't accept a damaged box as it was very frustrating and took 6 more days till we could actually build it for the birthday girl.”

Helpful Report

Posted 8 months ago

“I bought some spares for an older model trampoline and everything arrived very quickly.”

Helpful Report

Posted 8 months ago

“A great company to deal with, prompt delivery and good communication.”

Jumpking.eu 5 star review on 26th July 2023

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Posted 8 months ago

“Ordered replacement parts for oval trampoline, they came within a week and fitted perfectly.”

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Posted 9 months ago

“Very responsive and helpful. They sorted out my problem very quickly and I had the parts I wanted in no time. Excellent company to work with.”

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Posted 9 months ago

“Excellent parts service and telephone support”

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Posted 9 months ago

“Great trampoline, our granddaughter loves it”

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Posted 9 months ago

“This was originally a lockdown purchase, the best investment we made, without a doubt! The trampoline is still going strong despite three kids & a few foxes taking out all their frustrations on it! Customer service for replacement parts recently (net, enclosure & foams) was impeccable. Highly recommend”

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Posted 9 months ago

“Great service, fast delivery.”

Jumpking.eu 5 star review on 5th July 2023

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Posted 9 months ago

“Always get Brilliant Service. Thanks”

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Posted 9 months ago

“This is the second Jumpking trampoline we've bought (for grandchildren)....both trampolines have been of excellent quality, easy to construct and are giving hours of fun!”

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Posted 9 months ago

“Customer service was great as I have ordered the wrong replacement seat for the ufo swing and they have noticed it and checked with me first before sending out the order. Really grateful for that ! Girls absolutely adore UFO swing ! Instructions in couple places were a bit confusing when putting the swing seat but I managed to work it out.”

Jumpking.eu 5 star review on 30th June 2023

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Posted 9 months ago

“Very helpful when I contacted with a query and called me back when they said they would. Speedy delivery. Well packaged.”

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Posted 9 months ago

“Ordered replacement parts. Wrong items arrived, answerphone always on, no reply to emails either. Now have a trampoline we can’t use and new spares that don’t fit it. Waste of time and money I’d be happy to edit my review if JumpKing actually get in touch and remedy the situation”

Helpful Report

Posted 9 months ago

Dear Bjorn, I am afraid we do not have any emails from you regarding the order you placed through Jumpking.co.uk, or any phone messages. We are Jumpking.eu. Our phone number is 01473 747792 and email address is customerservice@yjeurope.co.uk. I am sorry your order is not right, we have sent as per the order from Jumpking.co.uk. I will call you today. Amanda Gowland Customer Service Manager

Posted 9 months ago

“I ordered a 14ft jumpking jumping bed, 96/8.5, and 96 springs, to rejuvenate our old trampoline (20yrs plus!). This site was easy to use...I am not great on the internet....and the goods did indeed turn up the next day! Everything fitted perfectly. Brilliant! A safe trampoline! Thank you so much. 10/10 for products and service.”

Helpful Report

Posted 9 months ago

“Bad customer service if something goes wrong. I ordered trampoline accessory kit for our 8ft Jumpking trampoline and when we assembled the ladder we realised it was useless and way too it's too long. Got in touch with Jumpking and I keep getting ignored. Received one email saying literally: "We cannot collect as the fee for collection is £15.00" but no offer of a refund for a not-fit for purpose product. Terrible.”

Helpful Report

Posted 9 months ago

Dear Mrs. Clark, We will always accept a return if it not suitable. Please do return this to us, we will refund as mentioned in our email. Regards, Amanda Gowland Customer Services Manager

Posted 9 months ago

“Swing frame ok to put together. Not easy but ok, the seat however was another matter and took longer to build. It was a reall challenge and very fiddly to do. Instructions were not very clear, very limited and in black and white only so that didn't help. No video available on website to help either when I looked in desperation. Anyway eventually got everything done and presented it to my son who was very happy with the swing thank goodness.”

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Posted 9 months ago

“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”

Helpful Report

Posted 9 months ago

Jumpking.eu is rated 4.3 based on 1,805 reviews