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Jumpking.eu Reviews

4.3 Rating 1,804 Reviews

81 %

of reviewers recommend Jumpking.eu

Company Reviews

Product Reviews

4.3

Based on 1,804 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 18th April 2024

Jumpking.eu 5 star review on 24th December 2023

Jumpking.eu 5 star review on 10th August 2023

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Jumpking.eu 5 star review on 10th August 2023

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Jumpking.eu 5 star review on 10th August 2023

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Jumpking.eu 5 star review on 10th August 2023

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Jumpking.eu 5 star review on 8th August 2023

56

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“merci pour l’envoi. délais globalement respectés. le produit a été monté ce jour et je dois dire qu’il semble être de qualité! on verra avec le temps mais ça a l’air d’être du solide. seul bémol: la difficulté à joindre la société.”

Posted 1 year ago

“Product seems perfectly fine but not yet fitted. Delivered in 3 days as promised. Got text to say when arriving. Satisfied with service.”

Posted 2 years ago

“The phone call received to check my order was very helpful as I had infact ordered slightly the wrong replacement poles, not realising that they came in two separate sections. It may therefore be worth making this apparent online so that others do not repeat my mistake. In my case though, thank you very much for verifying and amending my order.”

Posted 2 years ago

“I ordered the wrong poles and can't seem to get through to customer service to return/ exchange. Which is a shame because the price, dispatch time and delivery were brilliant.”

Posted 2 years ago

“Nice size.would not have paid full price but great for what I paid. A bit of a struggle to erect.”

Posted 2 years ago

“Ordered & arrived within days for Christmas 👍🏼👍🏼 Only just put up because of the weather ! My grandson who is 2, loves it ! It’s great ! But my son who put it together, not so happy 🤣”

Posted 2 years ago

“Excellent trampoline. The first part of the assembly instructions are poor as it seems to assume that you have already joined two pieces together but at no point tells you to do so. Pretty straightforward after that - took two of us a couple of hours to put up. Very happy with it - just never understand why people cant write simple instructions :-)”

Posted 2 years ago

“Excellent and fast service, if on the expensive side (especially postage costs).”

Posted 2 years ago

“Boxes arrived damaged and missing parts which seems to have been due to all the heavy parts loaded into one box. Replacement parts received very quickly though. Assembly instructions were very poor/confusing with tiny writing. For what is basically a simple large mechano set, the instructions can be made much more simpler and clearer. Apart from this a great trampoline and the kids love it.”

Posted 2 years ago

“Customer service staff Amy and Ronni were most helpful in making sure I got my spares correctly. The parts were a bit expensive and the additional fee for delivery to N Ireland is disappointing considering the total cost was over £300”

Posted 2 years ago

“Good net and as expected. The only problem is the hold for one of the pole that didn't match. I have 4 poles and to hook the net, it went well on 3 and I was missing a hole on the net to hook on the fourth one but I just hook it like that without any issue. Overall, good net.”

Posted 2 years ago

“Great to know that you can buy spare parts for Jumpking trampolines. I ordered a spare part and it arrived two days later, fitted perfectly and the kids are happy again. I don't think cheaper brands are as sustainable”

Posted 2 years ago

“We were very excited to get the trampoline, but then quite disappointed that there were two springs missing so we than had to go through the hassle of getting them to make the trampoline safe.”

Posted 2 years ago

“A great product and a quick delivery that was here within the time they quoted. I haven't had to deal with any customer services so can't comment here. The reason for the 4 stars instead of 5 is simply due to the product description as it came with the tie down kit so wasn't any real need to buy it separately - although I will keep it and use the additional ones as it is very windy in the garden so will use the additional anchor points.”

Posted 2 years ago

“Great service & trampoline arrived promptly. Delivery driver was very helpful in placing the full delivery in the back garden.”

Posted 2 years ago

“Easy service to use and delivered in a timely fashion.”

Posted 2 years ago

“On a commandé le tremplin mais on n’a pas reçu un mail ou quelque soit pour un reçu sauf de la part de Paypal. J’ai envoyé un mail pour demande la confirmation mais rien reçu. Après, le tremplin à été délivré dans peu de jours donc il n’y avait pas de soucis. Bonne produit, de qualité et surtout pour le prix. Merci”

Posted 2 years ago

“Products and delivery good. Sizes would of been helpful”

Posted 2 years ago

“Very quick delivery. Struggled a little bit with payment as didn't have a PayPal account. Product is great.”

Posted 2 years ago

“Very pleased with the trampoline overall, from ordering, dispatch and delivery it was no more than 48 hours, the only reason it lost a star was because the instructions were awful to understand & the strings to hold the net in place - surely one long one would be easier? Would happily recommend jumpking to our friends 😊”

Posted 2 years ago

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Jumpking.eu is rated 4.3 based on 1,804 reviews