Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,804 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,804 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 18th April 2024

Anonymous

Jumpking.eu 5 star review on 24th December 2023

Anonymous

Jumpking.eu 5 star review on 10th August 2023

SVETLA NIKOLOVA

Jumpking.eu 5 star review on 8th August 2023

Alisha March

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery and good service. The only reason I have given less stars is the quality of the 10ft trampoline spring cover is very cheap. Not padded thick enough, more just like a cover so doesn't offer protective support over springs.”

Helpful Report

Posted 2 years ago

“Trampoline is great and Jumpking have been efficient in dealing with any questions. Trampoline frame arrived slightly damaged and connecting holes were drilled too large for the screws provided. Packaging inside had been opened, but once erected, trampoline has been perfect for my kid. When reported, jumpking were extremely efficient in dealing with the issues, offering to replace the frames and proactively sending out new screws which were the correct size. Mistakes happen. Issues with products can persist, but what matters most is the human behind the product/company that works to resolve the issues - and for that I highly recommend Jumpking because they’ve been fantastic.”

Helpful Report

Posted 2 years ago

“Disappointed as the zip on the net broke on the 2nd day. JumpKing have agreed to send a replacement but I am worried that the zip is not a very good design as is a curve and having to operate under a lot of tension. Fingers crossed the replacement net will last more than a day. Other than that it’s a good quality trampoline and looks really smart.”

Helpful Report

Posted 3 years ago

“Quite quickly récrivez but dômes pièces damages”

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Posted 3 years ago

“Good product, a bit short on ropes and missing screws. Delivery information in preparation or finished- the email of contact don’t answer - it was stressful but I got it for my birthday:-)”

Helpful Report

Posted 3 years ago

“The quality of the product is fine but it was sold to me believing it would fit the model of trampoline I own. It does not I had to cut it to make space for the pokes and even then make it fit as best I could.”

Helpful Report

Posted 3 years ago

“Really good product, but came with no instructions. Just as well I remembered how to fit the net from the first time around.”

Helpful Report

Posted 3 years ago

“The trampoline was great but the instructions are NOT good. I think you seriously need to rewrite the part where you attach the springs. Not only is it critical that use the Spring pull device (which we only found very late in stages - please make advice in using this a lot more prominent) But I’m still completely baffled as to the order of which springs to put in first. It is not clear at all in your notes and this really did make it incredibly hard. We did work it out, eventually but you really need to rewrite.”

Helpful Report

Posted 3 years ago

Dear Andrew, Thank you for taking the time to post a review on the cover, ladder and tie down kit you purchased from us. I am sorry to read that the manual you received was difficult to understand. We are updating all our manuals and these will be available in the New Year. I cannot find an order for a trampoline from you, so I am not sure which 7ft x 10ft Oval model you purchased. Please contact us at customerservice@yjeurope.co.uk if you need further help. Thank you.

Posted 3 years ago

“Super fast delivery”

Helpful Report

Posted 3 years ago

“Easy to order arrived quickly, but the net I ordered did not fit the trampoline I have, trying to get hold of them to get it returned and refunded almost impossible”

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Posted 3 years ago

“I emailed Jumpking for advice on buying a trampoline circus twnt nut got no reply. I took the risk and bought one and found the communication good once I paid for it.”

Helpful Report

Posted 3 years ago

“I ordered a replacement mat for my grandsons trampoline and was sent wrong size ,so contacted company and when I told them problem and asked for postal advice I haven't heardfrom them since and cannot get an answer from their phone or emails that I sent and as my grandson has autism it is hard to explain the situation to him,so be aware they will take your money but wont rectify their own mistakes.”

Helpful Report

Posted 3 years ago

“Was kept updated on progress of stock.”

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Posted 3 years ago

“Quick delivery, no missing parts. I had some difficulty puuting together called customer service but still not had a call back.”

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Posted 3 years ago

“Amazing equipment but poor assembly instructions. Made contact, left contact details no response”

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Posted 3 years ago

“Great trampoline once up. Instructions were hopeless! 2 poles were completely bent out of shape and could not get hold of customer services by email or telephone.”

Helpful Report

Posted 3 years ago

“It was difficult to put up and it’s quite squeaky when you’re jumping on it took ages to come and very little communication about timings I think it would be better if the company provided a service of putting the trampoline up and maybe didn’t take lots of orders when the product wasn’t available”

Helpful Report

Posted 3 years ago

“A long wait for the trampoline but that’s due to the current situation. The instructions were not very clear and took a few false starts before we did it right. Happy with the end result.”

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Posted 3 years ago

“Swing is great! Instructions for assembly are dire.”

Helpful Report

Posted 3 years ago

“Please could someone from Jumping contact me directly about my purchase. Robert Victor Bentata”

Helpful Report

Posted 3 years ago

Jumpking.eu is rated 4.3 based on 1,804 reviews