Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,807 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 22nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with purchase but customer service was very poor did not reply to emails or answerphone messages”

Helpful Report

Posted 3 years ago

“Spent nearly £100 on a trampoline net. Arrived clearly used, full of leaves intertwined within the net. No discount offered. Received an email re postage from a Jump King employee prior to item being shipped. Responded and also asked a question regarding another product on their site. Email was completely ignored. If you can purchase items from elsewhere, I strongly recommend doing so.”

Helpful Report

Posted 3 years ago

“lack of communication when trying to return”

Helpful Report

Posted 3 years ago

“Nice trampoline but worth the money? Probably not. Customer service VERY poor. Had missing parts AND wrong parts delivered. No one seemed particularly bothered. wouldn’t shop with them again.”

Helpful Report

Posted 3 years ago

“Cover ripped when we opened it very flimsy, very hard to put up wouldn’t bother”

Helpful Report

Posted 3 years ago

“New net - overpriced!”

Helpful Report

Posted 3 years ago

“Hi. Received trampoline pad with a rip and called Jumpking straight away as soon as I opened it and left a VM. Followed up with 2 emails inc a photo of the damage and did not get a response, called again and left another VM. Never had my calls returned, and to the best of my knowledge also received no email response. Fatigue hit me, so I patched it up with duck tape as neatly as possible and we’ll make do with it. Shame, the trampoline is very good quality and gives hours of fun to our 2 children, it’s just the quality of customer service has not been at the same level in this instance. Perhaps it’s a temporary situation because of The C19 situation.”

Helpful Report

Posted 3 years ago

“I purchased a canopy from jumpking which was perfectly fine and came on time but unfortunately was the wrong size and have not been able to get hold of anyone for a return after making a lot of calls left voicemails and Sent emails but no reply to any 😡”

Helpful Report

Posted 3 years ago

“I have emailed and called for help on an order I placed but have had no response. Very disappointing.”

Helpful Report

Posted 3 years ago

“Great quality piece of kit, but very disappointing customer service. What should have taken no more than 3 days for delivery, even in Covid times, took almost 2 weeks! Impossible to get through as no one was answering phones or emails, (Covid does not transmit down a phone line or computer!) I had to rely on getting an answer on online chat. Which happened to be the same person I had emailed 3 days previously to enquire where my order was! You need to seriously improve your customer service urgently, or you will lose a lot of business.”

Helpful Report

Posted 3 years ago

“A replacement trampoline mat arrived quickly. But the quality of the mat is very disappointing. The spring connectors are not evenly spaced and therefore it does pull evenly. The stitching is very uneven and does not look very strong.”

Helpful Report

Posted 3 years ago

Hi Rupert, I am sorry you are not happy with the quality of your trampoline bed. Please send a photo to us at customerservcie@yjeurope.co.uk, we will replace this under warranty.

Posted 3 years ago

“See review of replacement net.”

Helpful Report

Posted 3 years ago

“Disappointing - we have been trying to get in touch with jumpking.eu for the last week as our trampoline is the wrong size and we have not been able to get any reply by phone or email. Very concerning as we don't know whether we will be able to get a refund as stated on the website. Best avoided due to complete lack of customer service.”

Helpful Report

Posted 3 years ago

“We ordered a 10 ft trampoline net and 10ft padding, the net is 10ft and great condition however, the padding is 12 foot I have been trying to contact Jumpking for over 3 weeks to organise a replacement with no joy at all, I understand that cv19 issues can cause delay but this has been signicant with no support. We did receive quick delivery and netting is good condition, the poor review is down to lack of contact and no help with correcting their error.”

Helpful Report

Posted 4 years ago

“Didn’t receive item, website said in stock and it was out of stock”

Helpful Report

Posted 4 years ago

“I am reluctant to leave a negative review, especially with the current COVID-19 situation, but feel I have no choice. I ordered a replacement trampoline bounce pad on 21st March, money was taken 23rd March. I am still waiting for the item even though lots of other reviewers say their items have arrived. I have emailed 4 times but received no reply to any of them. Very, very disappointed.”

Helpful Report

Posted 4 years ago

“We received our trampoline very quickly however the box contained 2 sets of legs which were different heights. Emailed customer services on Monday and 4 days later have still had no reply or acknowledgement of my request for assistance. I'm fully aware of the difficulties given the current circumstances but post-purchase customer service has been non-existent. I am now stuck with an expensive trampoline which cannot be used and 2 very disappointed children. Very disappointing service.”

Helpful Report

Posted 4 years ago

“Did not receive all connectors for net rods. Contacted via online chat. Spent 45 minutes waiting. Reply I got was . . Will post out no day then lady left the chat. Didn't ask of I needed anything else. Have not received part. I appreciate now is a hard time being an NHS worker myself but they were not as abrupt when taking my £135”

Helpful Report

Posted 4 years ago

“Cannot fault delivery, this was very quick given the current situation. However half of the legs provided were shorter than the other half so we cannot build it. Emailed customer services for assistance but 2 days later have still had no reply. I fully understand that staff are likely to be very busy at this time but some sort of acknowledgement to customers' emails would be helpful. As it is I am left with an expensive trampoline which cannot be used and disappointed children. Disappointing post-purchase customer service.”

Helpful Report

Posted 4 years ago

“Wrong item sent. Poor delivery time”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,807 reviews