Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,801 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,801 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 24th December 2023

Anonymous

Jumpking.eu 5 star review on 10th August 2023

SVETLA NIKOLOVA

Jumpking.eu 5 star review on 8th August 2023

Alisha March

Jumpking.eu 5 star review on 26th July 2023

Simone Pearse

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication, they arranged delivery date to suit, trampoline arrived as expected, was easy to assemble and seems good quality.”

Helpful Report

Posted 8 years ago

“Well made and designed to be very easy to assemble, yet robust and sturdy once erected. I would have appreciated a word of advice on the easiest way to drop the net in order to cover the main frame after use.”

Helpful Report

Posted 3 days ago

“I recently ordered a number of replacement items for a 12 year old 15’ Jumpking trampoline including a net that was on a special discount but I accidentally ordered the wrong type for my trampoline base. Jumpkiing.eu were proactive and immediately contacted me too advise that according to my previous purchase several years ago, I had ordered the wrong net. They advised me of the correct net and offered it at the same special discounted price as the one I had ordered. The items all arrived quickly and safely packaged.. Fantastic service!”

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Posted 2 months ago

“Had it 5 days and seems very good so far. Took a long time to assemble as the instructions are not particularly clear. Good customer service from UK team helping with my order.”

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Posted 3 months ago

“A great piece of kit. Delivered incredibly promptly. Easy to follow instructions and makes a really good addition for the grandchildren”

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Posted 6 months ago

“Ordered spare parts (springs) which arrived the next day. Great service and very happy. Thank you.”

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Posted 7 months ago

“Excellent parts service and telephone support”

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Posted 9 months ago

“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”

Helpful Report

Posted 9 months ago

“Excellent customer service. TNT/FedEx were less than helpful with the delivery, but the Jumpking team sorted it with no fuss at all. A refreshingly helpful approach. Highly recommend. Oh, and the swing I bought is excellent quality. My daughter loves it.”

Helpful Report

Posted 9 months ago

“I purchased the UFO swing. It's great fun for the kids. Delivery was absolutely atrocious though. Not Jumpking's fault directly but their delivery partner FedEx are awful. Was accused of having received my parcel when infact It had been delivered elsewhere. Took me having to persuade their customer service that I had been contacted by someone over Facebook to tell me that the parcel (with my name and address on it) was with them instead. If it hadn't been for that person's honestly, I would have never known where my parcel was as FedEx were oblivious! Parcel ended up being very late which meant my children were disappointed. Has sadly put me off ordering the trampoline I had planned for my son's birthday.”

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Posted 10 months ago

“Fantastic quality trampoline. Kids are very happy. We had one issue with the netting having a rip in it and after contacting them they sent a replacement out.”

Jumpking.eu 5 star review on 24th May 2023

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Posted 10 months ago

“Jumpking customer service is excellent. I ordered the wrong item and was helped very efficiently to get the right part. Thank you.”

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Posted 11 months ago

“Simply professional, quality item, dealt with them in the past. Great seller.”

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Posted 11 months ago

“Easy to use website, good range of products, high quality product too. No issue with them. I did have issues with Tuffnells the delivery company - very poor communication from them, limited and delayed tracking of item. I received an email AFTER it had been delivered saying they were delivering that day. Thankfully there was someone at home to receive it. I would suggest they find I different courier.”

Helpful Report

Posted 11 months ago

“Christine (help contact) is very responsive in case of questions”

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Posted 11 months ago

“Easy to assemble, great size, will hopefully last a long time!”

Jumpking.eu 5 star review on 15th April 2023

Helpful Report

Posted 1 year ago

“Great service from the team. I needed parts to upgrade my trampoline and they were very easy to find and order. They even phoned me after I placed the order to advise that, after checking what trampoline I had, a different product would be more appropriate. Great service - would recommend.”

Helpful Report

Posted 1 year ago

“just ordered a canopy for our large oval trampoline which is on sale right now. It’s perfect for an exuberant ball throwing 12 year old special needs child.”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“Excellent service from jumpking.eu. My replacement pads arrived within two days. This was a world of difference from jumpking.co.uk, who took over two months, never supplied the right size and refused to answer my emails, to the extent that I needed to contact my credit card firm to secure a refund. Please do not confuse the two firms when ordering anything!”

Helpful Report

Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,801 reviews