Yell.com Reviews

Name: Yell.com
Rating: 1.20

1.2 Rating 524 Reviews

4 %

of reviewers recommend Yell.com

Company Reviews

Questions

Metrics

1.2

Based on 524 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how Yell.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yell.com 5 star review on 30th March 2022

Anonymous

Yell.com 1 star review on 21st December 2021

Saras

Yell.com 1 star review on 26th August 2021

Another Victim!

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 1 day ago

“AWFUL COMPANY! Convinced me my business would have vastly increased exposure and stated "even if you only get one new job a month it'll have already paid for your monthly Yell fee, so any more jobs and you're profiting!" I wasn't initially convinced, but the Yell agent was pretty persistent, and after maybe an hours conversation I relented. In around a year and a half I've had only TWO Yell enquiries that have amounted to actual real work. TWO. So, no, the jobs garnered from my Yell profile has NOT paid for itself. I've made no profits from being listed with Yell, it's only cost my business hundreds of wasted ££s. Then, they make it impossible for you to cancel your account off your own back. There's no way to do it from your own online account page. If you use the live chat function they refuse to do it and say you have to call in person and physically speak to them. I asked for an email address instead as I advised I'm unable to call during their office opening hours as I'm at work and cannot make/take calls. I was simply told not to bother emailing as they'll still just tell me to call. I reiterated I'm unable to call when I'm at work, but was told "it's in our T&Cs that you have to call". Obviously, this is so they can use manipulation to convince you to stay. I said I'd just cancel the direct debit then, and was told it will not end my Yell service. I cannot stand the underhand tactics used by this company. AVOID them if you can, it'll only drain your business!”

Helpful Report

Posted 1 week ago

“A very professional tidy and smart job on my bathrooms. Very pleasant and hardworking couple.”

Helpful Report

Posted 1 week ago

“Scam scam scam. They had me on the phone all day with lies and right at the end, 6 hours later they did a full 360 and tried to bill me. Disgusting the way they preyed on me”

Helpful Report

Posted 1 week ago

“Yell keep calling daily. Best to keep away”

Helpful Report

Posted 1 week ago

“Fab service at cedar tree got served by Brendan”

Helpful Report

Posted 1 week ago

“2 Grand a month the guy on the phone told me for SEO On our company website. This guy is off his head. Sitting at home charging 2 grand a month. Would be alright if you could get it. The other thing aswell every yell rep always has an opinion on your website as if it's not good enough to them. Dont bother with yell go find something else.”

Helpful Report

Posted 2 weeks ago

“My advice is anyone thinking of spending money with yell don't. They promise everything and deliver nothing except take your money. Rip off”

Helpful Report

Posted 3 weeks ago

“The salesman talks a good story £800 plus after looking into it I smelt a rat asking the question on locksmith forums 328 people said don’t do it it’s a con”

Helpful Report

Posted 1 month ago

“Had no work from yell. Yell blamed my website. All I get is spam calls since signing up. Avoid avoid avoid”

Helpful Report

Posted 1 month ago

“Worst experience avoid like the plague”

Helpful Report

Posted 1 month ago

“since getting the Free business ad ive had nothing but spam phone calls of which i never had before from different parts of the uk some calling 3 to 4 times a day , obviously yell sells on your phone details to other companys ive now registered to TPS and hopefully these spammers stop”

Helpful Report

Posted 2 months ago

“I am a paying customer that have problems receiving messages this is something that occurs frequently, either that or my listing mysteriously gets removed.I also feel there generalising the areas far to small,”

Helpful Report

Posted 2 months ago

“12 Months advertising less than 5 people looked at the site!”

Helpful Report

Posted 2 months ago

“not had any work from it, only canvassers. hoping for a refund.”

Helpful Report

Posted 2 months ago

“Avoid. Service is poor. They over charge and use Wix to create sites. We managed to create a better logo using other apps. Took 4 onboarding calls for them to create and understand the business. Tie you in to a "contract" that you have to pay and told me I am expected to pay when Ive tried to cancel. We havent used the service and have paid a one off fee and monthly fee of over £1000!!!”

Helpful Report

Posted 4 months ago

“I am not going to pay, as you can have a space for free. 5 stars simply because I learned so much from the sales call.”

Helpful Report

Posted 4 months ago

“I'm not even sure where to start! Considering Yell are supposed to be a marketing agency, they are absolutely appaling at it. They haven't got a clue how to run Google Ads and I've wasted a lot of money which I have no chance of getting back at all. My return on my investment will be £0 and the longer it goes on for the more money I would waste. The person running the PPC campaign even admitted the cost per click was too high and he couldn't cover my geographical area or get enough clicks for the budget. I requested my contract be cancelled on 8th September. Emails keep going back and forth but it still hasn't been done despite several promises and they then send me an invoice. I have told them that I won't be paying this as I'm not getting the service and now they have instructed solicitors to try and recover their 'debt'. The company is poorly run and no one seems to know what to do and they expect me to call them to sort things out. If you want help marketing your business you should avoid Yell like the plague, you would get more customers by standing in the street burning money.”

Helpful Report

Posted 5 months ago

“This company is a massive scam & if you’re reading this avoid this company before it’s too late. They target start up businesses with the premise of gaining you more customers. They gain you no customers. I have received racist phone calls, scams & inundated with sales calls since I signed my company up to yell. I refuse to pay for a a service that does not work. They mislead you into signing a “contract” yet when you ask them for proof of this contract they cannot show you. I’ve told them they do not have permission to use my personal info yet they continue. In the 3 months I was with them I gained 0 leads, 0 customers ZERO. They have been investigated in parliament for good reason. Calrito Sund if that is your real name, who signed me up let me tell you there is a special place in hell for you. If your parents knew what business you do with yell they would be ashamed. AVOID this company like the plague, they do not gain you business. Cancel your direct debit, you are more equipped for shouting your business out on the streets than advertising with these cowboys.”

Helpful Report

Posted 5 months ago

“I had a negative experience with Yell. One of their agents contacted me to resolve an issue, and as a goodwill gesture, they offered me a new area. I signed a contract with the understanding that they would credit the amount back to me. However, after three months, I noticed that they were still deducting money from my account. When I contacted their complaint team, they claimed to have no record of the agreement and demanded full payment. They even threatened to send my account to a collection agency if I didn't comply. I want to warn others to be cautious when dealing with Yell, as this has been a dispute and I was miss sold.”

Helpful Report

Posted 5 months ago

Yell.com is rated 1.2 based on 524 reviews