Yell.com Reviews

Name: Yell.com
Rating: 1.20

1.2 Rating 524 Reviews

4 %

of reviewers recommend Yell.com

Company Reviews

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1.2

Based on 524 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Yell.com 5 star review on 30th March 2022

Anonymous

Yell.com 1 star review on 21st December 2021

Saras

Yell.com 1 star review on 26th August 2021

Another Victim!

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

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“Lads from KTS property maintenance transformed my garden. Hard working friendly clean and tidy.”

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Posted 1 year ago

“DO NOT SIGN A CONTRACT WITH YELL.COM They promised a lot of things they didn't do in the end. I am very sad I have spent £1600 with them :( they teased me I really hate them for stealing my money. After I finished my contract they were still taking money from me I had to block them from contacting the Fraud department of my bank. The customer service is really poor. the website looked like was design by a child DO NOT TRUST THEM”

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Posted 1 year ago

“They remove bad reviews from their paying customers using the excuse of your wording being against Yells policy. Then when you try to repost an edited version they say you have to wait 30 days. What a scam of a company. As for SEO and website design, they depend on the customers lack of knowledge as to how these things work then charge a fortune for SEO and design that will hurt your company, bad links etc. Must be great for rogue traders to have such a platform to advertise their services. Absolutely avoid if you offer genuine good quality services and don't want to have your reputation tarnished by association with YELL.COM”

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Posted 2 years ago

“Worst company on the planet they tried to sell me a wix template they tried to say designed by yell powered powered by yell load of cods wallop avoid like the plaige”

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Posted 2 years ago

“Hey guys i got everything promised , i'm entirely delighted with my repay, services provided were prompt. ç rystal rev erse . ç ø m comes highly nominated by me.”

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Posted 2 years ago

“We were sold a package last year and listing incorrect and spoken to yell so many times over last year to change address etc Yell not willing to reimburse or stop the payment until the contract date has expired very poor Yell should be ashamed of their selfs poor or lack of customer service They didn’t even apologise for failed return calls which were never made Sheila massey”

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Posted 2 years ago

“Yell have always been good with us 10/10”

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Posted 2 years ago

“Got an email regarding a review I left for another company. The review was based on trying to actually get a service from the company, so we never actually used them. Yell in their stupidity emailed me asking to verify I had used the company by sending a copy of an invoice. I replied to the email stating I hadn't used them and if Yell had bothered to read the review they would have seen the review was about the initial service when phoning the company. The reply email bounced, what a shower of incompetent clowns!”

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Posted 2 years ago

“Even one star is to much for this service (if you can call this service at all). They will promise you that website will be ready for few weeks but will not deliver it for months. they are legal thieves please be aware.”

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Posted 2 years ago

“After grand promises, I entrusted Yell with my company's business. Not only was no result achieved from the campaign, its start was delayed by months, but mistakes were repeatedly made, ads didn't appear, and none of the regular reviews and adjustments actually happened. I cancelled the campaign and went to a smaller digital marketing business that's now turning in great results. I continued to receive emails from Yell for months before finally managing to get an unsubscribe to work. Now they've started spamming me on an unrelated e-mail address. The messages have no unsubscribe option, and Yell refuse to remove me from their list. I have put in a complaint to the Information Commissioner's Office. Avoid this unprofessional bunch of charlatans at all costs.”

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Posted 2 years ago

“Um, literally useless? I left a very honest review and the dishonest owner was allowed to remove it because it was "defamatory." This happened again, so I then left a review stating that I could only advise people to stay away but didn't go into detail, and then Yell allowed the garbage business owner to delete THAT because "It did not contain any information on the experience of the services/products the business offers." Literally so dumb; they censor customer input and give businesses the ability to HEAVILY edit their reviews. Not trustworthy at all.”

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Posted 2 years ago

“Awful, dreadful and well-organised scam company. Absolutely useless and virtually a complete waste of money!”

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Posted 2 years ago

“Do not sign any contract Amy Welsh one of the cells person as seumas sugar you details you will be connected to many company 1 of them is uh well I need and get service in UB charge do not do that mistake on warning you”

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Posted 2 years ago

“Awful, dreadful Company. Yell contacted me to build my website in January 2022. I wasn't planning on a website for my business as I planned to sell on Etsy. But Yell promised me the world and I fell for it. It all went downhill from there. The website was built and went live before I had any input. It was shocking. Text which couldn't be read, awful layout, it just looked like it had been done by a child. I had to completely re design it myself, which took me a week of very late nights/often no sleep after work. But it got done, by someone who has never built a website. I was told that Yell would take care of any changes and there were some that I didn't have the knowledge to do. Such as a lightbox. I was also told this couldn't be done..... I managed to do it. Aside from shoddy quality, Customer Service is the worst I have ever and ever hope to experience. Send an email and you will get a frustrated response at the end of the day, meaning your queries run over the course of a few days. Call and you can expect to spend an hour of your time in queues. Use the new messaging service they are so proud of as the 'Quickest way to contact them' and you will waste even more time and have to call anyway. Payment - I was specifically told I couldn't use Wix Payments. However, Yell in their wisdom (or lack thereof) set Wix payment up on my site and it took 3 weeks to receive payment for goods sold, and I only got it then because chased them and then had to jump through many many hoops. The final nail in the coffin for me though was when I spent all weekend until 6am, having 3 hours sleep, uploading all of my stock to my Facebook and Instagram stores. I spoke to Yell about some issues (surprise surprise) on the Monday and was told that I should link my Wix website to the Facebook and Instagram stores to update all in 1 go in future. I had dreams of how much time I would save, no more sleepless nights, what a winner. How wrong was I?!...... The whole lot got deleted and caused Facebook to block my store. Which I then had to re gain approval for. This took a couple of days, all time where my business looked ridiculous to my customers, who were excitedly told about the shops being open for them. Yell blame Facebook, but it was all up and running before they stuck their noses in, so I simply cannot agree with them. It's been a week now since I finally got out of the contract, and that was only because I contacted Claire Miles the CEO and the entirety of the Hell Leadership Team to inform them of my disgust in the service received. I still haven't fully populated my Facebook store as I feel totally exhausted from my hellish time with Yell. They have affected my business, my mental health, my full time job and also the additional business I was starting, but have felt too exhausted to do from all of the stress. Before you spend a fortune on this service, I urge you to look around for a more personable service who actually care about their customers. Throughout my time with Yell, I have run my own Google Ads running and I was completely managing the SEO and keywords on the website. If I (a complete novice who has spent their career in Construction and not web building) can do it, then anybody can. I feel relieved to be free and gaining my mental health back every day. I hope I can gain the strength to move my businesses forward. The funny thing is, Yell sent me an email today saying they accept no liability for my issues and have let me out of my contract as a Goodwill Gesture. Why can't people just admit to their shortcomings. Goodbye Yell, I hope you take my suggestion for the name change HELL”

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Posted 2 years ago

“They are paid to remove all reviews complaining of poor service on business listings. Thus, most of the reviews on the website are not genuine. This is fraudulent behaviour.”

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Posted 2 years ago

“Absolutely useless. I have not used them in years and when trying to write a review for a business it keeps erroring with 'No Profanity Please', there is no profanity in the review written for that business. The only profanity will be directed at you Yell.com...”

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Posted 2 years ago

“Yell is full of Scam, they mis sold my company by lying. Their sales team is fake for they let you sign for what they don’t provide. They only want money but their services are fake. Please avoid this company or else you will regret it. The other thing you rent the website they would have designed for you and they use Wix platform which has nothing much for business and has cheap features there.”

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Posted 2 years ago

“Simply a well-organised scam. I know i am part of the masses, chanting they are scammers, but it is sadly a simple truth. Do not use this company, we have decided to proceed by court instead of paying for their fake services.”

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Posted 2 years ago

“Pure joke of a company , spending money for nothing in return ,promised a good service I’ve paid over £450 past 3 month and got not a cent in return no phone calls or anything , yet I pay for advance package so am first on list when searching in my area for the service I provide , 12 month contract which traps you because you have to pay 80% of year cost to get out of it , please please please avoid this company”

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Posted 2 years ago

“AVOID. SCAM COMPANY Price way to high !!!!! No value for money atall service …u will be bullied untill u sign up ONCE SIGNED UP THEY WILL ADVERTISE WRONG CONTACT DETAILS THEN ISSUE U WITH BAILIFS”

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Posted 2 years ago

Yell.com is rated 1.2 based on 524 reviews