Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Yazzoo Personalised Clothing Reviews

4.8 Rating 4,773 Reviews

95 %

of reviewers recommend Yazzoo Personalised Clothing

Company Reviews

4.8

Based on 4,773 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

Write Your review

Tell us how Yazzoo Personalised Clothing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yazzoo Personalised Clothing 5 star review on 25th April 2024

Yazzoo Personalised Clothing 4 star review on 22nd April 2024

Yazzoo Personalised Clothing 5 star review on 21st April 2024

Yazzoo Personalised Clothing 5 star review on 21st April 2024

Yazzoo Personalised Clothing 5 star review on 19th April 2024

Yazzoo Personalised Clothing 5 star review on 19th April 2024

Yazzoo Personalised Clothing 5 star review on 15th April 2024

Donna Bradbury Bradbury

689

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jumpers themselves were absolutely perfect, excellent quality and looked exactly as they did online. The names and embroidery were also perfect. The initial website set up and mistaken orders however made the experience more complicated than it needed to be and left some parents dissatisfied.”

Posted 5 years ago

“phone service could be a little more friendly and approachable.”

Posted 5 years ago

“So far I have only encountered your ordering process. Your site clearly shows the American Express logo which implies that you accept this card. The Worldpay system won't though. Amy had to send an invoice so that I could pay by BACS though, in the end I waited until I was home and could use a different card. Your site is 'clunky' otherwise too, making it hard to move from personalised to plain garments and to compare products. Other vendors have full size pictures available for different coliurways, whereas yours just shows one image. I ordered just one type of hoodies because I know these both for weight and size, though had the site been better, I would have probably ordered a different one for comparison too.”

Posted 5 years ago

“Jumpers ok but the print on the back of the jumpers way smaller than I wanted . Also the size is way to big for me. But rest is ok”

Posted 5 years ago

“The design was good, but the colour of the tshirt did not match the colour on the website. I was expecting a lighter blue, but received a shade of electric blue. I have previously ordered from Yazzoo and never had an issue, just this time a little sad about the colour.”

Yazzoo Personalised Clothing 3 star review on 10th December 2018

Posted 5 years ago

“I like the clothing but the threading design on it looks good but its not stiched properly for some part i hope you guys improve in the future or you can print the design instead of doing threading on the clothes overall good i like it i will be carefull when washing the cloth”

Posted 5 years ago

Hi Haseeb, as discussed over email, please send us a photo of the stitching and we will try to find out the cause and resolve the issue for you. It definitely isn't normal if it isn't stitched properly so we want to get it right for you. Regards, Rob

Posted 5 years ago

“I thougtht spending that extra bit of money would make it really good. Not so pleased with the logo. I'm not sure why the border came out dark grey instead of black so the words aren't really visible. I don't think the proofs are an actually likeness and when I asked for the logo to be made bigger, the image is still quite small. I think the large t shirts are enormous! I was quite surprised and wish I could have ordered medium or even small had I known. It would have been better to see a larger image. I also asked for the delivery address to be changed twice but it still went to my home address. Overall, I was quite disappointed as I was so excited to give these out to the young people who are volunteering to help at our church pop up cafe. I would send a photo but the tshirts aren't with me at the moment.”

Posted 5 years ago

“Great clothing material and prints. Best quotes on the internet but can’t give them 5 stars because of their continous usage of DPD as their courier. DPD are pathetic and absolutely unprofessional. First time the delivery was 3 days late. If got delivered no the day go the event. It was hoodies for my event staff. This time I was supposed to get the delivery on Tuesday. I’m writing this on Thursday and there is no sign of the delivery still. The event was yesterday and it was embarrassing for the staff to not have the uniform. No idea when I will get it now. Can’t fault Yazoo’s quality though even thought their supply chain is questionable.”

Posted 5 years ago

“Clothing quality is very good. However the system is terrible!! Last yr, the items from your side had names misspelt. This year, they nearly sent my items to billing address than the delivery. Which is in a completely different city!! It's silly how the system can mess up even after a year of being able to improve! Please fix this, otherwise next year I will not be paying so much for your goods.”

Posted 5 years ago

Hi, I have looked into the issue here and spoken to the staff involved, and it looks like the delivery address initially requested when placing the order was the billing address. Then the order was sent over to be checked, which shows the delivery address on the page, and this was then confirmed with the billing address as the delivery address. Unfortunately it was then sent out to this billing address, but we were contacted to change the address, which we did with DPD, and it was sent to the correct address in the end. I can't really see where the system has gone wrong in this case as the initially requested address was incorrect and then it wasn't picked up and was approved in the order confirmation?

Posted 5 years ago

“Cannot fault the quality of the clothing material nor the artwork. Small issue with online personalisation. Customer service was prompt and very helpful both by phone and email, but unfortunately the computer glitch couldn't be resolved and thus, I didn't get exactly receive I wanted to order.”

Posted 5 years ago

“The Navy on the hoodie is not really Navy and I’m quite disappointed by that. The navy on the T shirt is what I was shown online”

Posted 5 years ago

“Although the product was good I had great difficulty in trying to get the correct information on the delivery address, despite 3 times when requested to confirm the order ,it did not have the company in the delivery address and then a phone call we’re I was assured although I couldn’t see the company name on the address ! That it was there. Well clearly it wasn’t when the delivery driver had to ring and clarify were to deliver it to on private toad no 5 . Lot of time wasted on simple detail.”

Posted 5 years ago

Hi Julie, I've looked into this and it looks like we had an error in the code where it wasn't passing through the company name on the delivery address to DPD. I'm really sorry for the inconvenience here and thank you for the feedback so we could solve the problem going forward. Glad that you are happy with the product, and thank you for your business, Rob

Posted 5 years ago

“Your service and staff were excellent, when I ordered and guide me through things that I didn't quite understand but your security is unprofessional and not very secure. My artwork, to be signed off, wouldn't come through to my work email account, so I gave your colleagues my personal email address on the understanding that this particular person would keep it to herself and not share with anyone. All my emails are now coming through on my personal account, including emails from other people!! I am not very happy about it. I have also emailed twice, with a problem I have with two of the hoodies but have had no reply, from anyone. It looks at though your after sales aren't very good either.”

Posted 5 years ago

Hi Lynda, Apparently we have been blocked by the NHS email system, and ALL of our emails cannot get through. We have tried on numerous occasions and it bounces back every time, and we're not sure why. Do you know who we can speak to to get this resolved at all? We also have an email from yourself asking us to email your personal account with the artwork. This is why we have been contacting you on your personal email, as we have no other way of contacting you. With regards to your personal email - this will not be shared with any third parties or used to email any marketing material unless you ask us to, and you haven't, so you won't receive any. Hopefully you'll receive this email explaining everything through from our third party reviews platform, which is a different email server. Regards, Rob

Posted 5 years ago

“Firstly I would like to say that the end products that have arrived, are great and the all the children are very happy with them. I did however find the ordering process very stressful, and had to contact the team on numerous occasions because the design did not meet with the requirements that I had stated in my original order. I understand that my order was a little complicated as I was ordering 14 garments, some of which were basic leavers hoodies, some with zips and only a few with names on the arms, but twice I had to contact them as an incorrect name had been put in the '18', the style of '18'was different to what I had requested, the school name was not put on the front, as I had requested, and I was only contacted because the colours of some tops requested were not available. Each time the order was 'corrected' the prices went up, which actually left me out of pocket, because I felt unable to tell the parents that the price had increased for a 3rd time! Despite all this, however, on each occasion the staff were friendly and helpful and, as the whole process took longer than expected, they did speed up the delivery on the order and they arrived in time for the children to have them before the end of term. I appreciate that this is a very busy time for ordering hoodie tops, but I feel that if the details of the order had been taken on board in the initial quote and design, it would have been a much more efficient and less stressful process.”

Posted 5 years ago

“The Hoodies were good value for money and were of good quality, however, supplier issues meant a delay to our order.”

Posted 5 years ago

“I personally had 2 hoodies out of a batch of 27 which, when washed at the 40 degrees recommended on my label, resulted in discolouration of the printing, two parts a shade of blue and the lower print a shade of pink so it couldn't even have been something in my washing machine. My initial call to Yazzoo was met by a very unhelpful call handler who was rude and basically suggested I was lying. After further consideration and discovering that some of the other leavers had a label stating wash at 20 degrees, I called again the next day and after a further unhelpful conversation I asked to speak to a manager. This did result in a much better service and after sending photographs and returning the hoodies I did receive a replacement but I was still emailed to say this was a goodwill gesture rather than any acknowledgement that the information on the label was incorrect or there was anything faulty about the print used. Customer service very inadequate and I will not use the company again,”

Posted 5 years ago

“Nice quality clothing however, the embroidered text was not as expected. The letter spacing was too close and was barely readable.”

Posted 5 years ago

“The colour wasnt as strong as the picture's i sent in so a new top look's faded which is a shame the quality of the hoodie is fantastic though and the embroidery was on point ! .. Just what let's it down is cheap print”

Posted 6 years ago

“They had great customer service”

Posted 6 years ago

“The product is very good quality. The turnaround time was nearly two weeks which makes you one of the slower companies we have ordered from. The sizes needs looking at. I am the director of the company and can't wear my own hoody because it's enormous on me and I'm broad.”

Posted 6 years ago

«
1
...
2
3
4
5
6
»

Yazzoo Personalised Clothing is rated 4.8 based on 4,773 reviews