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Yazzoo Personalised Clothing Reviews

4.8 Rating 4,750 Reviews

95 %

of reviewers recommend Yazzoo Personalised Clothing

Company Reviews

4.8

Based on 4,750 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 5 star review on 15th April 2024

Donna Bradbury Bradbury

Yazzoo Personalised Clothing 5 star review on 15th April 2024

Donna Bradbury Bradbury

Yazzoo Personalised Clothing 5 star review on 13th April 2024

Yazzoo Personalised Clothing 5 star review on 13th April 2024

Isabella Challis

Yazzoo Personalised Clothing 5 star review on 12th April 2024

Lorenzo Paoliani

Yazzoo Personalised Clothing 5 star review on 11th April 2024

Yazzoo Personalised Clothing 5 star review on 8th April 2024

Kaitlyn McKitting

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to order based on a google search for next day hat printing. Went through the entire order process, gave me the only option of 15 day delivery, despite saying it could be 24 hours on the front page of their site. Misleading, you lost a customer who was running a test for 10k caps for a campaign promotion.”

Posted 2 years ago

Hi, You can choose for a quicker delivery yes, the option is there at checkout. However, at the moment we are completely booked out for the next week, so the earliest available date is a week away. We're hoping to be able to get back to next day delivery options soon, but at the moment we know we need to look after both our staff work levels and the customers who are already booked in. Hope you find a supplier that meets your needs at the moment, maybe we'll be able to work together some other time. Kind Regards, Rob

Posted 2 years ago

“Do not buy from this company poor after sales poor workmanship. It’s alright as they say tolerance is used.”

Yazzoo Personalised Clothing 1 star review on 13th July 2021

Yazzoo Personalised Clothing 1 star review on 13th July 2021

Yazzoo Personalised Clothing 1 star review on 13th July 2021

Posted 2 years ago

Hi Maddie, I think the major issue you mentioned over email is that you typed in bathroom, instead of bathrooms. This is always a shame when it happens, but there was a chance to pick this up when we sent over the proof that was approved by yourselves. The photos don't show any problems as far as we can see - you will always get a little bit of movement when embroidering garments, but this really isn't a lot and if you try wearing them they will look good and straight. In the last photo the garment itself looks like it's not completely flat, hence the warped look in the photo. By all means, try using another supplier next time - you will see the same results. Sorry, it didn't work out how you wanted. Kind regards, Rob

Posted 2 years ago

“The process to order was very confusing resulting in a double order being made. When I phoned customer services a man stated that everyone else managed to order one as if to infer I was incapable. Not happy at all.”

Posted 2 years ago

“I like to support small businesses and saw that you got a good rating on Google but I will not be ordering from you again. I ordered a cap on the 9th June with just 2 words embroidered onto it. It was a father's day gift for my husband. Originally the date I was quoted to receive it when I ordered it would be between 17th-21st June but I didn't mind that it may be a couple of days late for father's day. I checked the status of my order on the 17th June just to make sure the order was in process and read that delivery estimation had been changed to 2nd July. 11 days later than originally quoted!!! Don't you think you should let customers know if their ordered item would be later than expected?! I had already paid £4.99 for delivery. You emailed back to say your production time was now 15 working days from payment & confirmation. No reason why it had been extended by 11 days and no apology. Just saying if I needed it sooner there would be an express fee if I would like it sooner (on top of the £4.99 I had already paid for delivery!!) on the 1st July I received an email saying you had sealed 1 box (note the word box here) and that you would send me an email in a couple of days with an invoice, even though I'd already paid for the item!!!! You did redeem yourself here when I got a note with the invoice saying not to worry if I'd already paid. Don't you think you really should acknowledge when someone has already paid though and not send an invoice?! The next thing I would like to say is that when the cap arrived after 17 working days in a flimsy bag, not a box as said in the previous email which would have protected the caps shape. Also, the back of the two words of embroidery has threads hanging out. So to sum up my experience with you, you didn't do well and I won't be recommending you to anyone.”

Posted 2 years ago

Hi Suzanne, Our standard lead time has been 3 weeks for the past two months - so I'm not sure where the date of the 17th came from. The order confirmation when it was paid and confirmed would have also said this. It is standard procedure to send an invoice. As you say, you had already paid so it's nothing to worry about. A lot of our customers require them for their VAT records though. The item was supplied in a mailing bag - it would be a waste of a cardboard box to send a small item in a large package. The bags are tough, scratch-proof, and weather-proof. I'm sorry to hear that there were some threads hanging out the back of your embroidery - that isn't standard procedure and should have been picked up. We should have cut those off before sending. Kind regards, Rob

Posted 2 years ago

“Ordered a leavers hoodie for daughter. No email confirmation, no text confirmation. Ordered immediately after the email from our school was received so would have been in the first 10 orders of 90 at a guess. Only notification I had was that my bank Had had the money taken out and the screen to say order had gone through. On speaking to other parents (who ordered days after me), they had had confirmation on order of receipt, notifications that their order was on the way and texts the same. Nothing for me. Only method of contact was email and robot chat. No one ever responded to my email. Finally got hold of someone on the chat - no phone number at all, who said I ordered late (not true), my order was done separately because I was late (again a lie) and that it was on its way - (further bending of truth). Received 5 days later than most people (needless to say I had a singled out child who didn’t have the jumper on when the entirety of her 90-strong year group had). Each time I was told it was my fault, no apology. Further email received directly from the company then said my order had been dispatched and I would get it on Friday. That never happened either. Order received now. But needless to say had I not contacted the company I doubt my order will have ever been sent. Won’t be using again.”

Posted 2 years ago

Hi Jo, I'm not sure why you didn't receive your order confirmation, as I can see from our logs that it was sent, and that we have the correct email address for you. Did you check your junk/spam filters to see if it was in there? Either way you can always log in to your account and check your order status from there. The info you got from us that you ordered late is incorrect. the staff member involved got confused and thought that these were being sent out in bulk first, and that this was an individual order placed afterwards, but I can see that all the orders for this school were done individually and sent to individual addresses. This is why they all arrived at different times. Perhaps we had a problem with your order, maybe the stock came in wrong and we had to reorder. Either way, the garments were all printed and embroidered to order rather than off the shelf items, so just to make you aware, less than 10 days turnaround on that is much better than the industry standard. Apologies for the incorrect communication. I can assure you they were not lies but just misunderstandings. Hope you enjoy the hoodie.

Posted 2 years ago

“They sent jumpers bit a name was wrong so we sent them all bk and we are all hoping and praying all jumpers are bk b4 kids finish skool”

Posted 2 years ago

“Awful service. The company was unable to fulfil my order and I have been requesting to cancel and have my refund proceeded for over a week with no response.”

Posted 3 years ago

Hi, Apologies for this, the refund has been approved. We've had some internal communication issues recently that we have now resolved that slowed down the process of figuring out if we could do the cap embroidery. By the time we figured out we could do it, it was too late and you had already gone elsewhere, which I can understand due to our tardiness. I also understand that the website wasn't allowing you to attach the cap logo with the polo shirts you wanted. We have since fixed this bug, so that problem won't happen again. If the other company doesn't work out for you and you do wish to try us again at some point, I have set up a lifetime 10% discount code on your account. Please use the code TFHREI10 when logged in to your account to get it. Apologies for your bad experience, we'll endeavour to fix our issues and be better next time. Kind Regards, Rob.

Posted 3 years ago

“The hoodies I ordered are for my small business of just two employees. The sizes supplied were not correct, they did not match the size chart and were in fact over 4 inches wider on chest size. Zazzoo were not interested when I emailed them with my concerns, seems that it's not something they want to help with if their products don't match the description, if this happens to you, do what I did and report them to trading standards for mis selling products via distance selling.”

Posted 3 years ago

“Your customer service is terrible. I only ever got an answer to questions when you wanted something, never the same person answering an email, and I've ended up paying twice for my product and can't get hold of anyone to rectify the issue. AWFUL.”

Posted 3 years ago

“The items came in bad print quality, however they have picked it up and I am expecting a replacement Unfortunately my supposed Christmas gifts for family have to wait till next year”

Posted 3 years ago

“Hello, I ordered over £250 worth of hoodies, which I have not received, I contacted the sales team who say they were delivered, the delivery company has not logged that the hoodies were delivered, the delivery company will only investigate if yazoo contact them, I paid extra for the hoodies to be delivered on time, now I have no hoodies, silence from the sales team, no phone to contact you,”

Posted 3 years ago

“Very poor customer service and communication! We set up an online shop to order our year 6 hoodies. They were meant to all be delivered to the school. Less than half turned up. The company had lost the others (although at first tried telling me that they had all arrived) and had to reprint and send again which took another week, by this time school had closed for the summer. The children who didn’t receive their hoodies were extremely disappointed. Customer service was awful. Yes we are in a pandemic at the moment BUT it took days for them to reply to emails and when I phoned they usually just tried saying, we don’t deal with the online shops you have to email. The hoodies themselves were good but they weren’t all the same style hoodies. When they arrived (both times) they were all labelled wrong so if I didn’t check before handing them out the children would have received the wrong ones. I will not be using this company again.”

Posted 3 years ago

“To whom it may concern I would like to express my huge dissatisfaction with your service. Normally, I do not waste my time expressing a negative opinion but this time your service simply exceeded my worst expectations. My first contact with your company took place on May 28, almost 2 years after my first order. In my e-mail I asked to send me a few T-shirts as a template to check the size before ordering, which were delivered to me around 5th June. After checking the sizes, I sent the shirts back to the address provided by your employee (Rebeca). In the meantime, I received invoice 105673 for my order, which I was able to send you back. After receiving the above-mentioned invoice, I wrote back an e-mail asking me to cancel the invoice, and I have already sent you the items back. Today is June 28 and I have not received any answer so far. At the same time, on 17th June, I sent Rebec a request to complete my order. After two days, Rebeca sent me an email with some questions about the details of my order. On June 21, I wrote an e-mail to Rebecca with my answers and attached document on which I saved the changes to my design. On June 24, I received an email with a link to my order number 105673. To my great disappointment, the changes I devoted my precious time to were not taken into account at all. In addition, Rebeca asked me to confirm the phone number and website that I would like to place under the logo of my company, which I mentioned in my earlier email. In my reply to Rebecca I wrote that I had already given her this information in my previous e-mail, plus if she really tried, this data can be found in the signature of my e-mail. Despite this, I gave her my data again on June 24th. To today date, I have not received any response or any amendments to my order. In the meantime, I tried to contact you by phone, which seemed impossible. After several attempts I finally talked to Amy, who was not helpful all and asked me to resend the email. After all these experiences, I don't have the slightest desire to spend my money where people don't want me. I have to say with great disappointment that I have not met with such an amateur approach to the client for a long time. I do not want to be a bad prophet but treating your clients in this way can not lead your company to anything good. I hope that someone will contact me to explain this unpleasant situation, apart from the fact that I no longer have the slightest desire to cooperate with your company. I would like to express my disappointment and surprise that in the time of Covid-19 where we all have to gather our strength to avoid a great crisis, your company allows itself to lose customers through its unprofessional approach to their duties.”

Posted 3 years ago

“This customer service I received was abysmal. I ordered and expected 3 medium and 6 large adult hoodies. What I received are clearly youth and not adult sizes. I rang expecting somebody to be helpful and what I faced was, to be quite honest, somebody trying to squirm out of the problem. After explaining my dilemma, the young lady rightly asked for the chest sizes. I gave them to her and also explained the problem wasn't the chest size, it's the length of the arms on the garment. Which I measured on request. A medium and large both measured at 23 inches. I was then put on hold for around 3 minutes, while she checked the manufacturers dimensions. Which I now believe meant, time to concoct a story. The young lady came back on the phone and said, I've checked and they are adults garments. Even saying, "I'm wearing one of them now. I took off my top and measured it. It's the same!" Like I can see down a phone line. When I asked how can the medium and the large have the same arm length? I was told it's the chest size that matters. Besides they aren't going to go up by a great amount are they?!! I said, they haven't gone up at all. As I've worn medium or large all of my adult life, I measured five medium tops and the average arm length is between 24 and 25 inches. The large tops measure between 25½ and 27 inches. I paid for lettering too. As a new and growing amateur boxing club, the implications of this situation could be dire for our club. The young men paid upfront for their tops, now the club will have to reimburse them and lose money, that we cannot afford to lose. Who now pays for their medical and registration fees? Are Yazzoo going to fund it?”

Posted 4 years ago

Hi Head Coach, I'm sorry to hear that you aren't happy with the sizing of the hoodies. Unfortunately, I don't think we had the opportunity to finish the phone call with you, which was cut short. The next step in the process is to get the hoodies back into us, for us to measure them and make sure that they meet the manufacturer's guidelines. If you are totally sure the arm lengths are too short then this should be the next step. As this hoodie is one of our top 5 selling garments, I find it hard to believe that the manufacturer's guidelines for the arm lengths are incorrect, as we would be getting lots more complaints, so we may well have a batch of faulty hoodies. We can only ascertain this by measuring them here though. Please get in contact with us if you would like to finish the phone call and for us to launch an investigation. Kind Regards, Rob

Posted 4 years ago

“Spent So much money on jumpers I cannot use. At first glance, they were okay but after examination - Sizes are completely wrong. Quality is cheap. Text is huge compared to the sample I was shown of small text. I was never offered a physical sample. Also just tried washing one which came out bobbly.”

Posted 4 years ago

“Absolutely awful customer service! Spent ages on the phone and email to ensure my order was correct before ordering and my order still came incorrect and staff showed no willingness to help sort the situation out.”

Posted 4 years ago

“Requested for two sample items. Waited weeks for them to be delivered. Only 1 (hoodie) arrived. Now I've suddenly after nearly 6 weeks of no correspondence been sent an invoice for hoodie and polo shirt. Awful customer service. I'm on holiday at the moment, but when I get home I'll be ringing to complain”

Posted 4 years ago

“Wow so surprised,two different mails and confirmation to make sure it's right and get sent a yellow logo instead of orange.”

Posted 4 years ago

“Bad service, wrong samples sent, sent late and two different deliveries”

Posted 4 years ago

“I ordered my daughter a leavers hoodie and personalised it. The first time it came the company printed the front incorrectly,so I contacted the company which took a month for them to send out a new one. This one was also printed incorrectly as I paid for two personalization's (sleeve and front) and only had the sleeve printed. We had to make numerous phone calls and emails before the issue was resolved. Would not bother ordering one next year for my next child.”

Posted 4 years ago

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Yazzoo Personalised Clothing is rated 4.8 based on 4,750 reviews