Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,014 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,014 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sophia worked very hard to try to port our old landline number to Yay. Very friendly and supportive all the way.”

Helpful Report

Posted 2 days ago

Thanks for taking the time to leave us a review. We understand how important it is to retain the phone numbers that your customers are familiar with, so we're really glad to hear that you've successfully ported your number over to us. The team are always happy to help, so don't hesitate to get in touch if there's anything else we can assist with! Have a great day!

Posted 2 days ago

“A+ service from the team at Yay. All of the staff are helpful, and they really know there stuff here, each and every staff member. So glad we have moved all of our services to them, should of done so years ago!”

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Posted 3 days ago

Thanks for such a positive review Paul. We're really happy to have you onboard and it's great to hear that you're enjoying our services. We're only a call away if you need anything!

Posted 2 days ago

“Amazing, first class service. The customer service team are simply out of this world and can't do enough for you. I highly recommend Yay and can honestly say their support team are The Best I have ever come across.”

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Posted 1 week ago

Thanks for giving us a recommendation Amanda, we really appreciate it! The team love to help out and always aim for a 5 star service for all our customers. We're only ever a call away if you ever need any further assistance.

Posted 1 week ago

“Service is wonderful! And very helpful. Will work out your problems whatever they may be, in a flash!!! Thank you Junaid for everything!!”

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Posted 2 weeks ago

Thanks for taking the time to leave a review Christopher. Really glad to hear that the team managed to speedily get everything resolved for you. If there's anything we can help with, we're only a call away!

Posted 2 weeks ago

“I had a very positive experience earlier when calling Yay.com for some technical help. I needed some anssistance assigning a new name and number on one of our phone handsets in preparation of a new member of staff joining our company next week. Dom kindly offered to dial into my PC and was able to carry out the changes with minimum fuss. I have always found the staff at Yay very positive and extremely helpful. Thank you so much for your amazing support!”

Helpful Report

Posted 3 weeks ago

Thanks so much for your review! We're really happy to hear that you had such a positive experience when updating your phone with the team. We hope your new member of staff is settling in successfully and if there's anything else we can help with in the future, we're only a call away!

Posted 3 weeks ago

“My problem took a long time to resolve but Bertie was very persistent in getting to the route of the problem. He was at all times very helpful, pleasant and very diligent. Great job.”

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Posted 4 weeks ago

Thanks for the review Roger! Glad we managed to get everything resolved for you. If there's anything else that we can assist with, please do get in touch.

Posted 3 weeks ago

“One of the loveliest, most helpful customer service departments out there. Called with an issue, spoke to Dom who helped me solve it within less than 15 minutes, and we even had a laugh.”

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Posted 4 weeks ago

Thanks for the lovely review Carolina. Glad to hear everything was resolved and that the team managed to raise a smile too!

Posted 3 weeks ago

“Always reliable, helpful and efficient. I've been with yay.com since I started my business in 2018 and they have consitently provided and excellent, reliable service. Great value for money too.”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave a review of our phone system Paul, and for being a loyal customer at Yay.com.

Posted 3 weeks ago

“Exceptional Customer Service Experience I recently had the pleasure of interacting with the customer service team and I must say, the experience was nothing short of exceptional. The level of assistance and professionalism displayed was far superior to that of their competitors. The standout star of the team was Junaid. Their commitment to ensuring my satisfaction was truly commendable. They kept in constant touch with me as promised, making sure all my concerns were addressed promptly and effectively. Their dedication to their role is evident and they are undoubtedly a credit to the team. The overall service experience was great, and I would highly recommend this team to anyone in need of top-notch customer service. Keep up the excellent work!”

Helpful Report

Posted 1 month ago

Thanks so much for sharing your experience with the team Chris. We really appreciate the kind words. If there's anything we can assist with, please do get in touch. We're always happy to help!

Posted 3 weeks ago

“Great for answering our calls, we no longer get load of junk calls so this saves us so much time! Dom was very helpful! thanks :)”

Helpful Report

Posted 1 month ago

Glad to hear that the phone system is taking care of those calls and saving you a bit of time too! If there's anything else we can help with, don't hesitate to get in touch!

Posted 3 weeks ago

“The service provided by Junaid on several occasions was superb. Despite the fact that my experience with phones only extends to answering and hanging up I have never dealt with someone so friendly, competent and patient. Brilliant Service.”

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Posted 1 month ago

The team love to help, and it's great to hear such positive feedback. Thanks for taking the time to leave a review Ian.

Posted 3 weeks ago

“Junaid at yay.com exceeded expectations with exceptional customer service. What began as a simple request turned into a professional upgrade, including a welcoming message for customers. Junaid's patience and expertise were outstanding. If all staff had his commitment, the world would be a better place. He deserves immediate promotion. Thanks, yay.com, for such outstanding service!”

Helpful Report

Posted 1 month ago

Thanks so much for leaving us such positive feedback. Great to hear that you're getting the most out of the features included in our business phone system.

Posted 3 weeks ago

“Spoke to Junaid who helped resolve an issue I had with a VOIP phone install. Junaid was absolutely brilliant and managed to get me up and running on a bit so straight forward problem. Thanks very much.”

Helpful Report

Posted 1 month ago

Glad to hear that you're all up and running Paul! Thanks for the review and do get in touch if there's anything else that we can assist with.

Posted 3 weeks ago

Glad to hear that you're all up and running and your VoIP phone installation and set-up was all completed successfully Paul! If there's anything else that we can help with, please do get in touch.

Posted 3 weeks ago

“I recently had the pleasure of receiving tech support from Junaid, Dom, and Bertie of Yay.com for assistance with VOIP services, and I am thrilled to share my exceptional experience. From the outset, it was evident that Yay.com places a premium on customer satisfaction, as evidenced by the professionalism, expertise, and dedication displayed by Junaid, Dom, and Bertie throughout the support process. Communication with them was seamless and efficient. They were incredibly responsive, promptly addressing my inquiries and providing clear and concise explanations tailored to my level of understanding. Their excellent communication skills made navigating the technical aspects of VOIP services a breeze, ensuring that I was kept informed every step of the way. Furthermore, the technical proficiency demonstrated by all of them was truly commendable. They exhibited a comprehensive understanding of Yay.com's VOIP systems, swiftly diagnosing the root causes of my issues and implementing effective solutions. Their expertise instilled confidence in the resolution process, and I was impressed by their ability to tackle even the most complex challenges with ease. What truly set all of them apart was their unwavering commitment to customer satisfaction. They went above and beyond to ensure that my needs were met and that I was fully satisfied with the outcome. Their dedication to providing top-tier support was palpable throughout our interaction, leaving me thoroughly impressed and grateful for their assistance. In conclusion, my experience with Junaid, Dom, and Bertie of Yay.com's tech support team was nothing short of outstanding. Their professionalism, expertise, and unwavering commitment to customer satisfaction exemplify Yay.com's dedication to excellence in service delivery. I wholeheartedly recommend Yay.com for its exceptional support on VOIP services, and I commend Yay.com for fostering such a stellar team of professionals.”

Helpful Report

Posted 1 month ago

Thanks so much for taking the time to leave such an amazing review Sam. We're really pleased to hear that you've had such an exceptional experience with the service and team. Please don't hesitate to get in contact if we can help with anything else. Thanks again for the feedback, we really appreciate it!

Posted 3 weeks ago

“I've been with Yay for over a year now and I'm impressed with their services. Their prices are reasonable, and they offer flexibility that benefits my business. The online platform is easy to use, and I can opt to make calls on my desktop, my mobile phone, or my Grandstream desk phone. Most of all, I'm impressed with their customer service! Dom was knowledgeable, helpful, assuring and patient. He helped me navigate through all the things I needed to change and the customer experience was pleasant! I a a happy customer and I highly recommend using Yay...it's a real "yay!!!", I have to say when Dom sorted everything for me.”

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Posted 1 month ago

Thanks for the Yay-mazing review Maria! We're so glad to hear that you've been having such a great experience with our VoIP phone system and customer service. Have a Yay day!

Posted 3 weeks ago

“We needed a change to our telephony system, which was more complex than we initially anticipated. Junaid talked us through the process, explained how we could manage it and took the time to then follow up with me to ensure everything was working as it should. Very good response times and clear and helpful customer service from Junaid and colleagues.”

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Posted 1 month ago

The team love to help! Glad to hear that all the changes were resolved for you and if there's anything else that we can assist with, please don't hesitate to get in touch.

Posted 3 weeks ago

“Straightforward, easy to deal with, good customer service”

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Posted 1 month ago

Thanks for the lovely feedback John. We love dealing with our lovely Yay.com customers!

Posted 3 weeks ago

“Junaid and Birty are exceptional account managers, always ready to assist us in the best possible manner with all our issues. I'm extremely pleased with both of them as my point of contact with Yay. Syed Carbon Rewind”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave us some feedback Syed. We really appreciate the kind words.

Posted 3 weeks ago

“What a fantastic company. Fantastic team. Fantastic service. Fantastic ethos.”

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Posted 1 month ago

Thanks for the fantastic review!

Posted 3 weeks ago

“One of the better VoIP providers these days, and the platform is constantly being improved. Softphone activation is very easy compared to others.”

Helpful Report

Posted 2 months ago

Thanks for the positive words about our phone system and softphone apps. We're always aiming to innovate here at Yay.com and it's great to see that recognised.

Posted 3 weeks ago

Yay.com is rated 5.0 based on 2,014 reviews