Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,014 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,014 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Nathan Cartmell for the time spent on resolving the phone issues we had. We are always grateful with the service we receive from Yay.com ;)”

Helpful Report

Posted 1 year ago

“Hi David Absolute Star really helpful and problem solved quickly. highly recommended.”

Helpful Report

Posted 1 year ago

“David was great”

Helpful Report

Posted 1 year ago

“I highly recommend yay.com! They have fantastic customer service and always go above and beyond to help solve any issues you may have. I had several issues throughout the day and Sol was an absolute hero! He was so knowledgeable and happy to help. I really appreciate the great service they provide.”

Helpful Report

Posted 1 year ago

“I've been a Yay.com customer for years and they are absolutely the best. In addition to a wide range of VOIP services and hardware, their support is first-rate. As the website is comprehensive and beautifully laid out, I don't have to call support very often. But when I do, they are unfailingly helpful and efficient. the best! Today I had a query about call routing and Konnor sorted it within one minute! Highly recommended.”

Helpful Report

Posted 1 year ago

“David is an absolute hero! Helped me with several issues through out the day. He always goes above and beyond to solve the problems. Every time I have called yay I am always through to a real person that are so knowledgeable and happy to help. I would highly recommend!”

Helpful Report

Posted 1 year ago

“About to board a flight and I realise I hadn't updated our VoIP phone system to say we're away for a few days. Quick message to YAY and within a matter of minutes it was all sorted Wonderful friendly company that always exceeeeds my expectations, a true company that have never treated us as just a number!!”

Helpful Report

Posted 1 year ago

“I first used yay for business purposes, when I oved overseas and needed a cheap way to call the UK yay was the perfect solution.”

Helpful Report

Posted 1 year ago

“Yay.com is a really easy to use platform for small businesses. In particular, the interface for setting up call routes is incredibly easy compared to other solutions on the market.”

Helpful Report

Posted 1 year ago

“IM NEW TO YAY MY REP WAS AWSOME HE ANSWERED ALL MY QUESTIONS AND GAVE MY TIPS ON HOW TO USE THE SERVICE IM VERY HAPPY”

Helpful Report

Posted 1 year ago

“Had the pleasure of speaking to David at Yay this evening, who was extremely helpful & who's awesome customer service offers the wow factors! With so many top companies falling short today, lacking in something simple as great 1 on 1 customer service, Yay, has raised the benchmark! A great company offers not only a great product, but should be able to back it up with the support of a great team, I'm talking 1 on 1 communication & none of this virtual chat rubbish! Yay's customer service is just awesome & with staff like David, who's help was exceptional, understanding & knowledgeable of my requirements, he's the reason i will be shouting Yay & recommending the company for its support. many thanks David.”

Helpful Report

Posted 1 year ago

“Extremely nice person I dealt with, with a very efficient and quick response to my query.”

Helpful Report

Posted 1 year ago

“Excellent response to my call this afternoon. I expected a five minute call outlining what I needed to do but David worked on the problem and actually sorted it out for me by remote access. He also made sure that I understood the different steps he was taking which gives me the confidence to have a go myself next time. David was extremely helpful and honestly went beyond and above what was expected. Excellent customer service from Yay.com!”

Helpful Report

Posted 1 year ago

“We are with yay from a long time as a business and ever i need then we had an excellent Customer service. Thank you so much guys”

Helpful Report

Posted 1 year ago

“Great product and amazing service. I was assigned to Rosie, who was extremely helpful. She walked me through the whole YAY application step by step and showed me how to use it. I was searching for a business line, as I needed a office number and I came across YAY. It comes with many features and benefits. They have a few packages to choose from. I have unlimited minutes and a dedicated landline number with my package, which is perfect for me as a small business. You can also download the app on your phone and if a client/prospect calls your office landline number, it will also come through to your phone. The signal through my laptop and my phone is crystal clear. And there customer service seems to be pretty outstanding too. always on hand to help.”

Helpful Report

Posted 1 year ago

“I really hope the managers of YAY will read my message about the excellent customer service I received from Toby. He was so patient with me and walked me through the new YAY account . It was because of his professionalism I decided to join YAY . Thank you Toby!”

Helpful Report

Posted 1 year ago

“Great service today from Angus in setting up two grand stream phones on our account as we have moved into another office. nothing was too much trouble in configuring the phones how we wanted them! thank you and im excited i have quick access to my voicemails now!!!”

Helpful Report

Posted 1 year ago

“Came on board after having issues with a previous voip provider. From the first conversation up to go live has been an absolute pleasure! I don't often write reviews, however this one has been earnt! Our account manager Jez has been nothing but hard working and has understood the brief down the every detail. His communication has been impeccable and even when on leave, the team have been great. They seem to have a really strong platform that has oodles of features and functionality which will benefit any business small or large. Onwards and upwards!”

Helpful Report

Posted 1 year ago

“The yay.com team is always ready to help, knowledgeable and you don't need to wait minutes in the waiting room. Service is great, I did not experience any technical problem or disconnection at all. Totally recommending.”

Helpful Report

Posted 1 year ago

“I needed a new US number after my Skype one stopped working. My new Yay number was easy to set up and their platform has all the features I need. The after purchase care and customer support is excellent.”

Helpful Report

Posted 1 year ago

Yay.com is rated 5.0 based on 2,014 reviews