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Yay.com Reviews

5.0 Rating 2,014 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

5.0

Based on 2,014 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with Yay for a few years now. Recently they were able to recover an important number that my Broadband provider had lost, and then they spent the time to ensure that it was all correctly provisioned. Great service as always, their staff are helpful and knowledgeable and nothing seems too much trouble.”

Posted 4 months ago

“Bertie is super helpful and supportive. He resolved my issue so quickly and made my day so much easier. He was a pleasure to talk to and so kind.”

Posted 4 months ago

“Really helpful and quick to resolve the issues given.”

Posted 4 months ago

“Not only have these guys got me set up with two VOIP lines to replace my two landlines SUPER cheap (I was paying about £50 for one of the lines before, now both the lines are about £12 for the two!) But also the support team are amazing! No question is too stupid, and they are so happy to walk you through the setup. Plus they always answer my calls really quickly. Seriously, this is how customer support should be, and moving to VOIP lines was something I should have done ages ago. (My home router 'Go-Box 100' and Gigaset wireless phones only cost about about two months worth of rental on my old lines and the phones just act like they always did anyway!)”

Posted 4 months ago

“There are issues sometimes but the team works quickly to resolve these issues.”

Posted 4 months ago

“Perfect 10/10”

Posted 5 months ago

“An absolutely outstanding VOIP provider, what sets them apart is the customer service, one call and they solve my issue whatever that might be. Cannot recommend them highly enough.”

Posted 5 months ago

“Wonderful support team! Solved my problem with dedication above than expected.”

Posted 5 months ago

“Very professional and helpful. Would recommend Dom at Yay!”

Posted 5 months ago

“Very good Costumer Support”

Posted 5 months ago

“Support experience seamless and efficient”

Posted 5 months ago

“Any issues are sorted promptly”

Posted 5 months ago

“Quick response, very helpful in helping me set it up, thank you”

Posted 5 months ago

“Junaid :D quickly fixed me up by remotely enabling my phones”

Posted 5 months ago

“I have been having great problems with the telephone and have spent over 2 hours over a few days on all the problems, the last 2 days on the phone not holding its registration however this morning 26th it appears to be sorted, fingers crossed. If not my review may change.”

Posted 5 months ago

“Had problems setting up new handsets Customer Service representatives answered phones quickly, dealt with issue’s immediately and professionally and resolved issues”

Posted 5 months ago

“I had a complicated issue with my line connection. Junaid sorted it out when others were having issues. I have been with Yay for almost 2 years and they are really fantastic.”

Posted 5 months ago

“I dealt with a very helpful man called Sol. It was a much easier experience than i tought it would be. Sol made things very simple for me to understand and reassured me the entire time. I have been extremely happy and overly satisified with my experience with Yay, and look forward to working together in the future. Kind regards Gemma Deller”

Posted 6 months ago

“Very reliable service, lots of features and fast support - I’ve tried a few VOIP services and this one is the best.”

Posted 6 months ago

“Great customer service!”

Posted 6 months ago

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Yay.com is rated 5.0 based on 2,014 reviews