Yay.com Reviews

5.0 Rating 2,015 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,015 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It What said on box Worked well”

Helpful Report

Posted 7 years ago

“Very good service, the packaging team only put half the order in the parcel but sent an invoice saying there were two inside! Customer service was great, apologised & explained the confusion, then sent out the rest of the order via next day delivery! Will definitely use again if the need arises!”

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Posted 8 years ago

“Fast and friendly, very good support for VoIP setup on hardware and software. Better knowledge of the compatibility between equipment from their own store would be useful.”

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Posted 8 years ago

“We chose Yay to replace a VOIP service which we had been using for several years, but which was more expensive, and a good deal less flexible, with far fewer features (eg Yay's browser based setup and management, which is good). I joined Yay and, with the number they provided, tested the link with our VOIP server and got good support while setting up their routing scheme. Porting our business number over from the existing provider ended up taking a lot of effort on Yay's part: the number was originally BT's, had been assigned to a different location, and then ported to VOIP. But Yay were persisitent with BT and gave good feedback through the process. The port came through while I was away, but having set up the original Yay number on my server, calls to the office number came through seamlessly - the only thing I had to fix was the line number appearing on outgoing calls. Only 4 stars at this stage because we have only just started using Yay as our main telephone line today - but all looks great so far.”

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Posted 8 years ago

“Overall I have been impressed with the help I have received. At all times it has been friendly and makes me more than willing to recommend Yay as a company to use. In confidence, hover, let me share my recent experience which (having run an IT services company in my past) would worry me a little bit. On Thursday (my first day as a user) Meg set me up to use X-Lite and GS Wave. She even stayed late to make sure it was working (it was ad i tested it to my satisfaction). However, come the Friday morning it had stopped working. I made contact with the Chat facility and Lawrence (Laurence) helped to fix the problem (eventually by getting me to install Linphone instead of GSWave). Whilst it worked (and Lawrence was more than willing to help see the problem fixed) i then ended up (over the weekend and into Monday) getting loads of Ghost calls. So I recontacted the chat facility and Meg helped resole the problem (and all is still OK 3 days later) by getting me to go back to using GS Wave. I think (as a non-technical user) that it makes sense to maybe use a more limited range of apps that you know work AND if there are problems, to fix these rather than go to the expedient of trying another app (which on this occasion didn't work). I say this based on my past as at least that way, you are going to get a more consistent user experience rather than different solutions that create more calls in the long term. BUT to repeat, I couldn't fault Laurence's customer service approach, he wanted t make sure I had a working solution. I hope this helps Richard Ashmore 07718 520 048”

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Posted 8 years ago

“Please note that we are told your stuff is very good. We have not yet been able to install it so a review is not possible. To begin with we have to find a provider who eill give us broadband without a landline, maybe plusnet? \who knows, we have to deal with that before we install your good product. For interest's ske, if you want to get back to us later, feel free. With every good wish”

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Posted 8 years ago

“VoIP phone arrived quickly and works perfectly. Quick delivery (free next day). Recommend!”

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Posted 8 years ago

“Speedy delivery. Perfect product. only the box was a bit damage.”

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Posted 8 years ago

“Not been with Yay long but they seem pretty approachable and efficient in their work so far.”

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Posted 8 years ago

Yay.com is rated 5.0 based on 2,015 reviews