Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,015 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,015 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the better VoIP providers these days, and the platform is constantly being improved. Softphone activation is very easy compared to others.”

Helpful Report

Posted 2 months ago

Thanks for the positive words about our phone system and softphone apps. We're always aiming to innovate here at Yay.com and it's great to see that recognised.

Posted 1 month ago

“It was so reassuring to ring up for advice late evening re technical issues and be able to receive prompt assistance. Excellent professional polite and helpful staff. I am very impressed as a new customer!”

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Posted 2 months ago

We aim to impress and we love speaking to our customers, so if there's anything we can help with, do give us a call!

Posted 1 month ago

“I cannot recommend yay.com enough for their exceptional VoIP service. From handling all our calling needs seamlessly to their outstanding customer support, they truly excel. Recently, I encountered an issue swiftly resolved by Junaid, whose professionalism and efficiency were remarkable. Kudos to the yay.com team for their top notch service!”

Helpful Report

Posted 2 months ago

Thanks so much for recommending our VoIP service. We're really glad to hear that you've had such a positive experience. Do get in touch if there's anything we can assist with in the future.

Posted 1 month ago

“Ive been a Yay customer for years with over 300 domains - and every time perfect service”

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Posted 2 months ago

Thanks for the kind words Keith! Best of luck with your domain names!

Posted 1 month ago

“The guys in Yay are great! They are very friendly, helpful, supportive and responsive. Bertie, Izzy, Conor, Matthew and Dom, they go to great lengths to sort out a number transfer that has issues. Keep up the good work!”

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Posted 2 months ago

Glad to hear that your number ports are all successfully resolved! Thanks for taking the time to leave us such positive feedback too!

Posted 1 month ago

“We've been a Yay for many many years. Their product and customer service is fantastic! They're very personable unlike other companies which are very robotic and uncaring, the Yay team actually care about their customers and do what they can to help. Their 100% uptime record is a result of their amazing security protocols and crucial to a business.”

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Posted 3 months ago

Thanks so much for taking the time to leave us a review Jeremy! We genuinely care here at Yay.com and we're glad to see that that comes across to our customers. Thank you for the feedback, we really appreciate it!

Posted 1 month ago

“The guys at Yay are the best ! They can get a small business owner like myself up and running on a great platform in no time. Great working with guys across the pond , great new Relationship !!! Junaid and Dom are great assets to your firm !!”

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Posted 3 months ago

We love supporting small businesses and it's great to hear that our VoIP system has been able to help your business. Thanks for the feedback, we really appreciate it.

Posted 1 month ago

“Had a great talk with Bertie- super friendly and helpful with everything I needed!”

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Posted 3 months ago

“Very clear and helpful service. Solved my problem quickly and efficiently.”

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Posted 3 months ago

“There are some companies who you are comfortable working with and Yay.com is one of them. Been with them for a number of years now, and their systems just work! And when something does go wrong, because of something you did, they simply help you put it right, no fuss, quickly and efficiently, and if you could see them, probably with a smile of their face”

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Posted 3 months ago

“I highly recommend Yay.com for VOIP services. If you get lucky to get Junaid Teladia to help you, I promise you, you are in good hands. He is very knowledgeable, patient, and makes great suggestions. My process went will. 100% satisfied.”

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Posted 3 months ago

“Absolutely untold patience”

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Posted 3 months ago

“Dear Yay.com Team, I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service I have received from Yay.com over the past four years. As a loyal customer, I wanted to take a moment to highlight the impeccable telecom solutions your company has provided me and share my positive experiences. From the outset, I was impressed by Yay.com's commitment to customer satisfaction. The seamless onboarding process, coupled with the user-friendly interface, made the transition to your services incredibly smooth. Your team's responsiveness and willingness to address any queries promptly have consistently exceeded my expectations. One of the standout features of Yay.com is the flexibility and scalability of your telecom solutions. As my business has grown, so have my communication needs. Yay.com has consistently adapted to these changes, offering a range of services that cater to both small-scale and large-scale requirements. The customization options available have allowed me to tailor my telecom setup to suit the unique demands of my business. Reliability is a key factor in the telecom industry, and I must commend Yay.com for its unwavering commitment to providing a stable and dependable service. I have experienced minimal downtime, and in the rare instances where issues arose, your technical support team demonstrated exceptional competence in resolving them swiftly. Cost-effectiveness is always a concern for businesses, and Yay.com has proven to be not only competitively priced but also transparent in its billing practices. The absence of hidden fees and the clarity in communication regarding pricing structures have contributed to a trusting and enduring relationship. In addition to the exceptional service, I would like to commend Yay.com for staying ahead of industry trends and continually enhancing your offerings. The regular updates and introduction of new features reflect your dedication to staying at the forefront of telecom technology. As I reflect on the past four years, I can confidently say that choosing Yay.com for my telecom needs has been one of the best decisions for my business. The combination of excellent customer service, reliability, flexibility, and innovation has set Yay.com apart in a crowded market. I want to express my gratitude to the entire Yay.com team for their hard work and dedication. Rest assured, I look forward to continuing our partnership for many more years to come. Keep up the fantastic work! Best regards,”

Helpful Report

Posted 4 months ago

“Pleasant and helpful staff. Dealt with everything efficiently”

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Posted 4 months ago

“Sorted my transfer and office lines out. Made it easy.”

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Posted 4 months ago

“Junaid was excellent. Provided amazing technical knowledge even though I was only a free trial to start. I have now upgraded to enterprise because of his professionalism.”