XPERT Delivery Reviews

Name: XPERT Delivery
Address: 85 Great Portland Street, London
Rating: 4.72

4.7 Rating 1,687 Reviews

93 %

of reviewers recommend XPERT Delivery

Company Reviews

Questions

Metrics

4.7

Based on 1,687 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01214680909

Email:

office@xpertdelivery.co.uk

Location:

85 Great Portland Street
London
W1W 7LT

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XPERT Delivery 1 star review on 29th August 2022

John

XPERT Delivery 5 star review on 9th July 2022

David Loomes

XPERT Delivery 5 star review on 1st July 2022

David Loomes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication driver kept me informed and helpful with delivery 5 star service will recommend and use again also very good prices.”

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Posted 1 year ago

“Great job by the guys. Very helpful and polite.”

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Posted 1 year ago

“My deliveries have been beyond a joke. I have had several cancellations of collections and failed attempts of delivery. The sideboard has been collected from me and has remained in your warehouse for two weeks. I am sick of hearing the same response that it’s with the scheduling department. I made the booking over a month ago and your company has breached their terms and conditions of delivery times and will be reported to trading standards unless I have the following information as soon as. As “expert delivery” is incapable of arranging delivery, I have payed another company an additional £60 to collect it from your warehouse this week. I therefore need a contact number of your warehouse in Birmingham and someone to be there once the company come to collects, with the sideboard readily available to collect. I will also be expecting a full refund from yourselves as you have failed to provide the service promised. I will not wait any longer I’ve been more than patient. I am a paying customer. It’s one thing making an error but to make the error again and again and still have no resolution is beyond frustrating. Not only has this company wasted hours of my time, you’ve caused me massive stress and upset and two bad reviews and claims for refunds off my customers which has tarnished my small company”

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Posted 1 year ago

“Responded quickly to a problem with a no fit sofa jammed in my daughter s hallway in London. Picked up within 36hours and delivered back to NewcastleuponTyne the following week. As first stated would use again and recommend price I thought very reasonable.”

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Posted 1 year ago

“Excellent customer service with communication from start to finish. Flexible to customers needs and requests. Affordable quote and professional service collecting and delivery.”

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Posted 1 year ago

“Kept informed of delivery times, received our delivery right on time and in excellent condition.”

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Posted 1 year ago

“Quick speedy service, competitive price, would recommend. Driver very pleasant 😀”

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Posted 1 year ago

“I’ve used 3 times and every time they cancelled on the day for both the collection and delivery. Variety of excuses. No real ownership to sort when something gets this bad. Can’t contact except through email. Will never use again as can’t be trusted.”

Helpful Report

Posted 1 year ago

“On the hottest day of the year so far, our driver still arrived within the timeslot we were notified, despite the Satnav sending him the wrong way (it happens round these rural parts). Good experience and we'd definitely use him again. Great comms, nice guy, fab service. Shirls Malvern”