Xinix Reviews

Name: Xinix
Rating: 4.94

4.9 Rating 516 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 516 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service”

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Posted 7 months ago

“Excellent customer service, when I had issues with item missing was promptly dealt with as were the instructions for setup which were clear Thank you”

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Posted 7 months ago

“Very helpful talked me through process to connect”

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Posted 7 months ago

“Quick and easy setup, very good communication throughout the setup process I will be recommending you to all my friends. Thank you Xinix(support team)”

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Posted 7 months ago

“It is very infrequent when you come across a company that goes out of their way to help you and give a free trial first, and Uzair and the team at Xinix certainly do and give a great service, they always keep in touch with Emails or phone, so could not ask for a better service, so thank you Uzair and the team at Xinix,”

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Posted 7 months ago

“From the very start all at Xinix provided excellent advise, hand holding and support carried through to a very caring operater called Uzair who calls on occassion to check that all had worked in set up and guided on set up and then checked all ok for number porting etc .. I am incredibly impresssed with Xinix and their team. As for the line quality it is something that myself and household have not had to discuss as it is great, never lost a call, only ever had a good quality connection. if you need VOIP and your not sure then call Xinix, I was so blind to how it all worked and they asssited me so well, its good value and seems best deal I could find in UK.”

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Posted 7 months ago

“Very helpful customer service! I was helped by Maryan and she was very patient!”

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Posted 7 months ago

“Quick and easy setup, very good communication throughout the setup process. Needed a little help to configure the device but handled professionally and efficiently by Uzair.”

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Posted 7 months ago

“Uzair was helpful”

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Posted 7 months ago

“Failed to port my existing number and asked for£20.00 to try again. OFCOM states it is a legal requirement. Using their services I was able to raise a complaint which they investigated. My internet provider, Plusnet, had difficulty contacting BTOpenreach who came across as indifferent. What I was doing was what I had expected Xinix to do as my porting representative. I spent a lot of time pursuing this and eventually contacted my MP. My number has now finally been retrieved.”

Helpful Report

Posted 7 months ago

Good day Ian, Thank you for switching to Xinix, I am glad we were able to move your number from Plusnet. This is a rare case where we were able to port a number that was ceased by its previous provider before the order was placed with us. We appreciate the stress this has caused you and apologise for any shortages on our side. I understand you have spoken to our Customer Success Team Manager Danielle Blissett this morning where you expressed your view that we did all we could for you, given the circumstances. Once again I would like to thank you for your continuous effort in assisting us in porting the number from Plusnet to Xinix, I am happy to see your services are running and have been for some time. We take customer service extremely seriously. We are a team that constantly thrives for excellence, it’s not just a culture but a journey for us, Our customers rate us 5* and, for us this is our proudest badge, we are sad on this occasion expectations were not met, we will of course review the process and see if we can make further improvements. Xinix Customer Services

Posted 7 months ago

“Excellent service from XINIX(Uzair) very helpful and patient, solved complex problem and explained everything step by step.”

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Posted 7 months ago

“Hussan got it sorted in a couple of hours.”

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Posted 7 months ago

“Hussain was a brilliant support person having handled my requirements himself and followed up when he said he would. excellent service that got me online and working in minutes. A credit to the company!”

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Posted 7 months ago

“Very helpful”

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Posted 7 months ago

“Service is good as far for me no complaints”

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Posted 7 months ago

“Excellent service from XINIX(Uzair) they set up everything and made it easy for us. Thanks :)”

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Posted 7 months ago

“Lovely, helpful team who were able to identify and solve the issues with had with set up. Uzair is so knowledgeable and sorted the issues very quickly.”

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Posted 7 months ago

“Good Company with a very supportive customer service”

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Posted 7 months ago

“Adam helped me today with a support problem. He quickly understood my problem, quickly sorted it, was fast, precise, easy to understand and did not request that I leave him a review, which others have. Thank you Adam. Clear, precise, fast and undemanding.”

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Posted 7 months ago

“An excellent support team especially Uzair and Maryam”

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Posted 7 months ago

Xinix is rated 4.9 based on 516 reviews