Wellworking Reviews

Name: Wellworking
Address: Western Avenue Business Park,, Mansfield Road,, London, City of London
Rating: 4.96

5.0 Rating 1,208 Reviews

99 %

of reviewers recommend Wellworking

5.0

Based on 1,208 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Wellworking:

Wellworking is everything about working well, wherever work is.

We are an award-winning UK supplier of office and home furniture that specialises in workplace wellbeing. We have an online retail store and also carry out commercial office projects and workplace assessments.

Wellworking is a Certified B Corporation® which means we are committed to putting people and planet first.

Established in 1999, Wellworking was set up to provide people with quality office furniture that would also help them to work better. Workplace wellbeing has been at the core of our business ever since.

With offices in West London, Scotland and Worcestershire, we provide furniture & ergonomic solutions for the workplace and home including office chairs, desks and storage units, particularly for those that work with a computer for long periods. Our outstanding record of client loyalty is testament to the strong relationships we have built up with customers and suppliers alike.

Our online store delivers high quality, designer and ergonomic furniture at the best possible prices, and with industry-leading customer service.

The Wellworking commercial projects team works with companies from one to 5,000 employees to design and deliver the best possible office environments. Alongside them, our ergonomic services experts help companies to provide their employees with a safe working environment and improve the wellbeing of their colleagues.

Our track record of successful commercial projects can be viewed in our project portfolio. We are also the current holders of the 'Furniture Provider of the Year' title from the leading industry awards by Mixology.

We are an Authorised MillerKnoll dealer and also partner with other international manufacturers such as Vitra, Elite, HAG and USM to create working environments that promote productivity and sustainability. We choose ergonomic products that utilise the latest environmental innovations in materials and processes where possible.

One of the company's core principles is to work towards a sustainable and socially responsible future, and Wellworking hopes to inspire others so that wherever they work, they work well for the good of the community and the planet.

Visit Website

Phone:

02031100610

Email:

info@wellworking.co.uk

Location:

Western Avenue Business Park,,
Mansfield Road,,
London
City of London
W3 0BZ

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Wellworking 5 star review on 7th January 2024

Ning-Yue Antony Chang

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was fantastic however the chair I received had several scratches on it. I sent an email expressing my disappointment (especially considering it was an expensive chair). I also shared several photos with the scratches. I asked if the chair was second hand and was informed it was not and that I'd be contacted by the sales team. I was never contacted.”

Helpful Report

Posted 1 year ago

We are pleased to hear you thought Wellworking's service was great but we are very sorry that you feel your issue was not dealt with correctly. Please do contact us directly and we will see if we can resolve this for you as very occasionally the emails we receive or send can end up in junk folders which may have happened in this case.

Posted 1 year ago

“I bought a chair marked 'Clearance' at a reduced price in June 2021. 3 issues made me gave 3 out of 5 rating: 1) The delivery team arranged a 1hr time slot, and was on time, but did not give me a call when or just before they arrived. Instead, they left the assembled chair & delivery note at the building lobby. It was crowded and someone might have removed it before I got to the lobby. I gave my mobile number, I think it would be good practice to call the customer for such bulky delivery. 2) I didn't get to speak to the delivery team so was not sure whether the product was cleaned or serviced before delivery. I cleaned it anyway and found a horrible amount of black compacted fine dust in the space below the chair seat. It is disappointing, because even though I got this chair at a reduced price, I still paid a big sum for it, and Wellworking staff must be better-equipped than me (with my wipes) in properly clearning the chair before it was re-assembled for delivery. From my research, other companies (Kings Office Furniture for example) assure customers that used chairs on sale are all serviced before delivery. 3) The chair didn't come with a user guide & specification list. Even something emailed or printed from online would be more helpful, if the original user guide was lost. Other than the above 2, it was alright. I'm trying out my chair, the email communication has been quite pleasant and clear.”

Helpful Report

Posted 2 years ago

“The desk is very good and is worth 5 stars. But was not easy to assemble, there were instructions for the desk top but not the frame (may be there aren’t any, in which case Herman Miller should provide some). I think WellWorking should reconsider not assembling furniture due to COVID. The situation is much better now than 6 months ago. I have had furniture from other suppliers that has been assembled in the home.”

Helpful Report

Posted 2 years ago

“The delivery was quick but someone was supposed to contact me to tell me how to set up the chair, but I haven't been contacted yet (after 1 week). I understand the situation right now is complex and proper assessments can not be done face to face, but the call should be done as agreed, given that the product can be returned within 14 days.”

Helpful Report

Posted 4 years ago

“The salesperson who came to assess what would be the most suitable work station for me was excellent. She advised me on posture, seating etc. and took all the measurements etc.. However, when the desk arrived the wrong top had been provided so I had to wait several weeks for the correct top to be installed. These things happen so I wasn't overly annoyed. I wasn't happy, though, with the rather patronising manner of the person who came with the equipment. He apologised but gave the impression he/the company were doing me a favour! The assistant, though, Mark Baker, was very courteous. I would also suggest that, when making date and time to deliver equipment, you should ask the client first which days suit them. I am a lecturer in Central London and it was just chance that I could be here on the days I was told had been marked for delivery. The service today (10.10.13) was excellent and David Jones's manner very professional. Again Mark Baker was also very helpful. Hoping this is helpful. Gill Gregory”

Helpful Report

Posted 10 years ago

Wellworking is rated 5.0 based on 1,208 reviews