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TouchNote Reviews

1.3 Rating 156 Reviews

4 %

of reviewers recommend TouchNote

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Phone:

07853180251

Email:

ana@touchnote.com

Location:

17-18, Clere Street, London
EC2A 4LJ

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TouchNote 1 star review on 30th November 2022

TouchNote 1 star review on 13th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some cards delivered fine and they did give me a credit as I did not realize the credits don’t roll over (how crazy is THAT!). The other issues I’ve had had NOTHING to do with the post office: Once they did not send me confirmation email that a card had been mailed and I wasted my time contacting them to find “yeah, it was sent”, and seemed unconcerned I hadn’t gotten my confirmation. Now another card was sent out two weeks after I ordered it! They said I set it to be sent at a later date (with no proof at all). My order clearly states the date it should have been received by Nov 22. While it also shows it was not put in the mail until 28th! I also have the order confirmation email stating it would be “popped in the mail in 3-6 days” from Nov 14th. To top off the reply I got from customer service just blamed it on me, with no proof, double check or concern. Now I’m trying to get my money back for that card and the credits I’ve purchased. Wish me luck! Who the heck wants to take a chance a card order is going to be messed up by this company.”

TouchNote 1 star review on 30th November 2022

Posted 1 year ago

“I have sent 3 cards and only 2 were delivered. They were thank you cards, so it mattered to me that the recipients got them. I have also been sent 3 cards from my family and I never received any of them!! Touchnote customer service keeps blaming the postal service, but giving the cards up to a month to arrive seems like ample time and blaming the post office is unfair. NEVER use touchnote if you care if your card is received.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“This company are a disgrace. The first card they sent 3 days too early even though they were informed of the date. The second time they should of delivered on 30th Jan for my daughters 21st. It still hasn’t arrived 17th Feb. Their service rep Vlad’s response. You have been given a credit, what’s the problem? Now they say they won’t refund my money because the 14 day period is over. Disgraceful.”

Posted 3 years ago

Hey Raymond, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these issues, and for the inconvenience, they have caused you. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, I'm glad to see that we resolved this for you through your e-mail request (468046). In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“It is impossible to terminate your subscription with this company! What a huge rip off! I subscribe with them in August and decided it wasn’t worth the money. I was assigned a very complicated account number and when I log into the system it keeps asking me why I want to terminate. It locks up on me all the time. I’m going to turn this company into the Better Business Bureau!”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the cancellation flow, and for the inconvenience this caused you. Having checked your support ticket (467889) on our support centre, I see that we were never able to locate your TouchNote account, using the provided e-mail address. Unfortunately, I can only imagine you might have not received our message, as no reply was provided since then. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance on this or moving forward in general. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I have subscribed to TouchNote for years. I’ve had only one mishap in which a card wasn’t delivered for which they apologized but no compensation was offered. I purchased credits for cards which I cannot access unless I pay them for another years subscription which is THEFT on their part. I have complained with no response from TouchNote. I used to tell everyone I knew about how wonderful this service was but I will now ACTIVELY tell everyone and anyone how horrible this company is!”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with our service. Rest assured, having a membership is optional. You can still use TouchNote without a membership, with our credit packs. In any case, though, our support team is always available at help@touchnote.com should you require any assistance on this. Please send us an email. We'll help you out with this. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Avoid at all costs. Repeated bad experience with deliveries taking many weeks for arriving. Not much use in contacting customer service.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Terrible service. Big rip off. Entices you in with promise of free cards. I downloaded the app and logged out, no free cards after that, just constantly asked to subscribe. Tried to make a card. Couldn’t have a picture and an image and words. What a rip off”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the sign-up process, and for the inconvenience this caused you. Please note, we offer two free postcards when someone signs up for our free trial offer. We hope they'll enjoy using TouchNote Premium and decide to keep their membership afterwards. This is optional though and anyone can opt-out during the trial period. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I’m blaming COVID-19 for deterioration in delivery times. Pre Covid I found the service and postal delivery time excellent particularly to Australia and NZ. Since the pandemic it’s taken longer in some instances but has eventually arrived at the correct destinations. Most mail and package delivery from overseas has taken many months so it’s not just TouchNote.”

Posted 3 years ago

“Aweful stuff. The cards only rollover for a short time, and they charge yearly even though the price is listed per month”

Posted 3 years ago

Hey Magnus, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear the monthly cost breakdown confused you. We offer both monthly and annual memberships and always state the billing period before sign up. Nonetheless, I'd like to apologise if you feel this was not communicated enough. Membership cards roll over for 3-6 months, depending on the plan you're on. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Long turnaround after order and several postcards never arrived-even after I submitted an order to resend. Boooo.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Easy process to purchase credits for product. Terrible process for delivering purchased cards within a reasonable time. TouchNote fails with delivery promises. 6 cards I ordered were NEVER received. Shame!!”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Touchnote is not the app if you want cards delivered in a time;y manner. I recently ordered several christmas cards and completed the process 2 weeks before Christmas. Touchnote confirmed receipt and provided a 12/22 delivery date. After 12/30, and no cards received, Touchnote was contacted for customer service. They did nothing! stated they weren't responsible for delivery dates. Shocking that you put trust and $$ into their product, but get no guarantee!!! Request for credit was denied as well. I now believe that they dont always even send the cards out - they just collect the $$.”

Posted 3 years ago

Hey Robert , Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. Christmas season specifically and Covid related restrictions placed a big burden on postal networks and there were delays due to that. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I have used this app over the last five years and never had an issue; however, this year it has stolen my money and not sent any of my cards. I tried to contact customer service, which was difficult to even find, but just received an email to say don’t email again! I am removing the app”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this. Having checked our support centre, I was unable to locate any emails from you or any past communication. In any case, should you like us to help you out with this, please make sure to send us an email at help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“1) Keep telling me I have free cards, and then asking me to pay at the last minute in sneaky ways. 2) Very difficult to unsubscribe from. DO NOT GIVE THEM YOUR BANK DETAILS. Avoid at all costs!”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the cancellation flow, and for the inconvenience this caused you. I'm also sorry to hear about the technical-visual issues you've experienced with your free cards allowance. Having checked our support centre, I see that your membership was cancelled, as per your request. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Terrible customer service and unreliable performance. I have 3 cards that were ordered in October that have not been received. They resent and gave apologies and assurances this rarely happens while blaming the postal service. The supposedly resent cards also never made it. This has been over 2 months. They say their system shows them sent and it is out of their control once they post. My app still shows each of these cards as not posted and stuck in the process. They explain this as a glitch in the app. TouchNote had a glitch in their operations and will not address. Stay away!!!!!! They also will not refund my money for the remainder of the year paid in full. I have wasted so much time with this company. Stay far away!!!!!!!!!!!!!!!!!!!”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. Indeed, there was a brief period where a small number of users was affected by the glitch you described (orders showing as not posted, even though they had). Our developers worked hard on this and this has already been resolved. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“It took 21 days for a birthday card to reach Cyprus this was very disappointing and embarrassing. Referred a friend to Touchnote their card never reached the destination. I do not trust that Touchnote will do what I pay them for and so this service is NOT acceptable.”

Posted 3 years ago

Hey Maria, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I have used this app for over 8 years and sent over 2 hundred cards but in the last 2 years it has become increasingly difficult to use on a mobile phone. I completed a card today and was unable to send it. It kept taking me back to my address book to add more addresses and I could not get out of the loop. I switched off, logged in later and the card was no longer visible or accessible. I will join Moonpig and give up eith Touchnote as soon as I have used up my credits or can I have a refund?”

Posted 3 years ago

Hey Liz, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this technical issue you've experienced, and for the inconvenience, it has caused you. Most glitches tend to be resolved by logging out and back in, or by reinstalling the latest version of the app. In those few cases, where there's an actual issue, it quickly gets resolved with an upcoming update. We'd like to apologise for the delay in getting back to you. In any case, if you experience any other issues moving forward or want help with anything, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Poor quality products and horrible customer service. Order delayed. No response to email requests for help. Part of the order arrived. I still don’t have entire order. Again, so disappointed in the quality. You can do better at your local pharmacy. And, they won’t refund your membership - even on a prorated basis. Lots better options out there. Fool me once...”

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Unfortunately, I was unable to locate any e-mails on our support platform about this. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“This is the second time my bank details have been stolen from touchnote. I will never trust this company again! Happy to share further details.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. Rest assured, there is no way for us to gain access to someone's payment details without their consent. Unless, of course, this was the result of an unauthorized fraudulent transaction, placed by a third part who got access to your payment details. If this is the case, you could get further assistance from your payment provider. In any case, if you experience any other issues moving forward or want help with anything, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Be Aware!!!! I last used TouchNote back in July. I’ve had £11.70 automatically come out of my account in November which I’m now in credit with them!!! I’ve never signed up to anything, worrying part is that they have kept my bank details since July. My emails of my concerns are being ignored. Hopefully my bank will sort this. Never using TouchNotes again”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this issue, and for the inconvenience this caused you. Rest assured, we never initiate payments on behalf of our customers. Having checked our support platform, I'm glad to see that this issue was resolved and a full refund was processed. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

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TouchNote is rated 1.3 based on 156 reviews