“Order no: DW2845222 size T Tanzanite with diamonds ring. Was too big I Sent it back unworn undamaged nothing removed on the 16/02/2021 all the tags etc sent back exactly the way I received it. On the 19/02/2021 I queried about my refund of £399.99. TJC said in a email and on the phone no refund can be given because I removed and replaced the tag with a shoe tag on. That is completely ludicrous and absolute utter nonsense. What tag are they talking about? Ref sent via email no: 6034413. Seriously??? I’m taking them on and hoping to resolve this issue BTW it’s not the 1st time. Ombudsman and CAB are involved.
They are liars and have no idea how to treat customers. I have absolutely no reason to do what they are accusing me of. I’ve never been treated so badly.”