“The staff at the clay lane clinic where very friendly - no problems with them, BUT they only SUPERVISE from a distance, you conduct the test your self! In fact I had to help my elderly brother with his! False advertising on the site NO Professionally trained staff conduct the test- it’s. DIY job! And they charge you a lot of money for it! On the plus said I did get a prompt refund for a cancelled test and friendly service. MY big problem is it’s DIY!
“Bought day 2 day 8 testing kit. Kits arrived late with no secure box to put the sample in just a plastic bag. Sent off the day 2 kit two days late due to late arrival got the result back fairly quickly. Sent the day 8 test back on the correct day 3 days later still no results. Contacted them twice and got the same response “ should be with you today “ still nothing. Another rip off at £175 considering I had to do the same thing twice in Brussels which cost me €85 and the doctor came to me. Total waist of time these people, my advice would be, don’t use them.”
“Delay in everything day2 and day8 test kits arrived late, I had to chase my results and chase to get the kits delivered, poor system as I had to activate the kits via phone and email taking long time (thanks to the guy who helped me twice to activate the kits), but after that not responsive to calls and emails, my kids and us couldn't go to school and work after 10 days of self isolation because our results still not here. We are 3 adults and 3 kids paying about £1070 including paying £10 for fast deliveries but none arrived on time. I am waiting a reply from them now and very disappointed.”
“I booked day 2 & 8 Travel Test Package. Sadly it didn't arrive on time.Not only that, I was told it would arrive with 5 days delay, which means I would have to quarantine more. And this costs £176!!!”
“Absolutely not reliable..had a PCR TEST on 20/04/21 had to fly on 22/04/21 didn't get results sent to me on time..paid 129.00.I advise you don't go there..Very poor customer service Do Not Waist Your Time!”
“I did my test on Thursday and paid for same day result. Today is Friday and still no result. I wrote twice by email, nobody answered me. I didn't find any phone number on site . Terrible service. Just wasted my money:(”
“I didn’t feel they were clear enough about their rapid test and got impression it was done in house not sent off to London. They said it would be back by 11.30pm but on the phone they said it would be the following day.
We did not realise also that the test was sent off to London at 8am and so if you are late then there is no leeway.
Although we paid for the test and didn’t have it and had to pay for one elsewhere that did a 30
Mins antigen in house turnaround, they would not refund the money despite me appealing and had a very stern ‘it was in the terms’ approach.
I would not say that this is an understanding company and would never use them or recommend them.”
“I booked same day covid test for travel and before I booked and paid I contacted the clinic to make sure it will meet my needs. I was told I will get my results by 22:00. Unfortunately I didnt. I rang several times but the guy simply didnt answear my calls. I left him a voice mail asking to return my call asap but he never did. I got my results but not at the time I was told I will. I almost missed my fly.”
“I booked a COVID test "same day service by 6pm" with yourselves, paying £179.99
I contacted yourselves before booking, in order to make sure by when I can get the result and I was told by 6pm on the same day.
By 6pm I had not heard from yourselves. I received the result at 9:19pm,which is not what I agreed and paid for i.e. I didn't get the result by the agreed time of 6pm.
I contacted yourselves for a refund of the difference of £50, but the man I spoke to (named Huzeifa), shouted to me on the phone and rejected my request.
I again ask you to refund me the £50, because the result was not delivered within the time agreed.”