“I did a purchase but I never received it. DPD sent it back without informing me in time and the customer service from The Gallery Wall wasn't helpful. I received informations that some infos of the package where missing. It wasn't my fault, that the informations where missing and the package got sent back. Even though I did everything in time, the package never got delivered to me. I received the money back but the shipping cost of over 25 € got deducted. I will never buy here again.”
I have just refunded that shipping fee and emailed you. I'm sorry for the bad experience and realise that it has cost us a customer. We only don't refund shipping when it is a customers fault which I can see is not the case in your situation. This should have been handled differently and I hope that the refund and my email to you will resolve this and prevent you from feeling upset towards us.
“I love the gallery wall, I have so many prints from them they can do no wrong in my eyes, customer service is always on point, shipping is always fast and packaging is excellent. You are getting high quality art at affordable prices and I am so excited to see what designs they have in the pipeline and going forwards. I will always be a huge supporter of these guys, the amount of compliments I get when people come into me house and see their art work is testament to how outstanding it is! Please please please keep up the awesomeness
(Ps, please can you do a sphynx cat piece!)”