The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 335 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 335 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 23rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, item delivered quickly and well packaged.”

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Posted 1 month ago

Thank you for your 5-star review Terence!

Posted 1 month ago

“The product was competitively priced, the staff were knowledgeable and responsive to enquiry and the product was delivered with haste and on time. You get the sense that it’s a business that cares about its customers.”

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Posted 1 month ago

Thank you for your fantastic feedback! We're thrilled you found our products competitively priced, staff knowledgeable and delivery prompt :)

Posted 1 month ago

“Love our new fire, brilliant efficient service, great quality product that has surpassed our expectations!”

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Posted 1 month ago

Thank you for your 5-star review :D

Posted 1 month ago

“The delivery service was very good and helpful. I haven’t unpacked the fire yet, waiting for media wall to be built.”

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Posted 1 month ago

Thank you for your lovely review Sam :)

Posted 1 month ago

“Very happy with fire ! No issues at all ,only took 2 days for delivery”

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Posted 1 month ago

Thank you for your 5-star review! Your media wall looks fantastic :)

Posted 1 month ago

“Have to say they were brilliant, I needed a specific fire at short notice, having found them online and calling them, the really helpful lady I spoke to said if I placed the order before 12 noon it would go out for delivery that day. It was actually delivered the next day by courier which was fantastic, all comms were excellent throughout and I would thouroughly recommend using The Fireplace Company”

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Posted 2 months ago

Hi Stephen, Thank you for your 5-star review! We are glad your fire arrived very quickly and our staff were helpful on the phone! Kind regards, The Fireplace Co team

Posted 1 month ago

“The quality of the staff , the fire could not have been better. Was very happy with my purchase and would recommend anyone looking for a fire to buy here 5 ***** .”

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Posted 2 months ago

Hi Yvonne, Thank you so much for your lovely review!

Posted 1 month ago

“Amazing experience in store with James, he advised me with my own requirements taken into consideration. The store is amazing and has loads on display to get a real feel for what would work well in my home. Such a lovely family run business, everyone was so welcoming! A*****”

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Posted 2 months ago

Thank you for your wonderful review! We're glad you had a great experience at our family-run store :)

Posted 2 months ago

“Really good service”

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Posted 2 months ago

Thank you very much for your review Jamie!

Posted 2 months ago

“Excellent Customer Service 🤗. I ordered a fire online and later realised I had ordered the wrong size. I rang the Fireplace Company the next morning and spoke to a gentleman who was extremely friendly and very helpful. He told me this was not a problem and he changed the order to a smaller size and immediately arranged for a refund for the difference in price. The refund and the fire arrived promptly and I’m delighted with the fire - it looks fantastic. I would 100% recommend this company.”

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Posted 2 months ago

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had such a positive interaction with our customer service team and that we were able to assist you promptly and efficiently, enjoy your new fire! :)

Posted 2 months ago

“Great price, very good communication and quick delivery. Very happy with my purchase from this company and it looks fabulous in situ.”

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Posted 2 months ago

Hi Allan, thank you so much for your 5-star review, your fire looks fantastic!

Posted 2 months ago

“Excellent service - supply only but great advice given . Price very competitive”

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Posted 2 months ago

Thank you for your 5-star review Andrea!

Posted 2 months ago

“Done on-line very straightforward and delivered on time as promised”

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Posted 2 months ago

Thank you for your 5-star review Gerald!

Posted 2 months ago

“Very efficient delivery time, just a week after ordering the fire. Safely delivered and exactly as expected.”

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Posted 2 months ago

Thank you Kathryn :)

Posted 2 months ago

“I can't speak for the fireplace yet, but the service I have recieved when realising I have ordered the wrong flue type for my fire has been excellent. Renovating a house is very stressful, and ordering expensive items incorrectly is concerning, but the care and support given by India was a real relief. Thank you.”

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Posted 2 months ago

Thank you very much for your lovely review Pippa! If you require any further help please don't hesitate to get in touch :)

Posted 2 months ago

“Charming staff, good price for the woodburner, highly recommend.”

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Posted 2 months ago

Thank you Sarah :)

Posted 2 months ago

“Had a great experience buying a fireplace with these guys. Had a look online but wasn’t really sure what we could have in our house. We decided to go to the showroom and India was really helpful and answered all our questions. We ordered the fireplace in the shop and I think we spoke to jimmy? on the phone who was also very helpful. Thank you!”

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Posted 2 months ago

Thank you very much for your lovely review Tom!

Posted 2 months ago

“Top notch customer service!”

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Posted 3 months ago

Thank you Anthony!

Posted 3 months ago

“The shipping process was efficient, and my fireplace arrived in pristine condition. Clear instructions for installation were provided, making the process hassle-free. The company's commitment to ensuring a smooth experience from purchase to installation is evident. I had a few queries regarding installation and maintenance, and I was impressed by the prompt and helpful responses from The Fireplace Company's customer service team.”

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Posted 3 months ago

Hi Oli, Thank you for your very kind review! We are really pleased to hear you are happy with the service provided :)

Posted 3 months ago

“Fantastic service, love my new electric fire - delivery was very quick and it arrived in time for Christmas.”

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Posted 3 months ago

Thank you for your lovely review Cressida, glad you got your fire in time for Christmas!

Posted 3 months ago

The Fireplace Company is rated 4.9 based on 335 reviews