Sunrise Tools & Equipment Reviews

Name: Sunrise Tools & Equipment
Address: Unit 37 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire
Rating: 4.84

4.8 Rating 158 Reviews

97 %

of reviewers recommend Sunrise Tools & Equipment

4.8

Based on 158 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Sunrise Tools & Equipment:

At Sunrise Tools & Equipment we provide specialist products designed to solve common problems in the construction, building maintenance & service trades.

Visit Website

Phone:

01794830841

Email:

enquiries@sunrisetools.co.uk

Location:

Unit 37 Romsey Industrial Estate, Greatbridge Road, Romsey
Hampshire
SO51 0HR

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Sunrise Tools & Equipment 5 star review on 8th January 2024

Mike Canham

Sunrise Tools & Equipment 5 star review on 11th February 2023

Dave Pawson

Sunrise Tools & Equipment 5 star review on 15th September 2022

David Hamlington

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not satisfied with your delivery....it seems that DHL does not have a map and does not understand where to deliver the purchase for a whole week.....DHL says there is no such address .... it is difficult for them to even check on Google Maps....I updated the address for the third time and still within the parcel...”

Helpful Report

Posted 7 months ago

Darius. sorry you had issues with the delivery. We had noted it was being delayed but all indications were that you were in contact with DHL and as you had not alerted us, we assumed all was under control. I have asked DHL for a full report and will update you when I have their reply. Sean Kelly Director - Sunrise Tools

Posted 7 months ago

“Reluctantly paid £8.24 postage,for 2 small mortar cutter's,as I needed them urgently.For that price,I expected next day delivery,but 2 days later,they still haven't arrived.Royal mail 1st class would cost £2.05 for next day delivery.Surely small items could be sent at a more reasonable rate.Not impressed.”

Helpful Report

Posted 1 year ago

David we have spoken on this matter and appreciate your understanding of the circumstances that caused your DHL delivery to be delayed. On the wider issue of a lower-cost delivery service, our volume of small items suitable for the post is too low for Royal Mail to make a collection from our premises. Using any other delivery service would see charges close to DHL but unlikely to match the quality of service theydeliver. We will continue to look for alternatives and as the company grows, other possibilities may emerge. Appreciate your feedback and the opportunity to share our thoughts on this matter Sean Kelly Company Owner

Posted 1 year ago

“Not good enough”

Helpful Report

Posted 3 years ago

Sunrise Tools & Equipment is rated 4.8 based on 158 reviews