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Stanhope Insurance Reviews

4.9 Rating 1,690 Reviews

98 %

of reviewers recommend Stanhope Insurance

Company Reviews

4.9

Based on 1,690 reviews


Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Location:

Cedar Court5 College StreetPetersfieldHampshire, ,
Petersfield
GU31 4AE

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Stanhope Insurance 5 star review on 5th September 2022

Stanhope Insurance 4 star review on 8th July 2021

Stanhope Insurance 5 star review on 10th December 2020

Stanhope Insurance 5 star review on 18th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heather provided a first class service keeping me updated throughout. I would certainly recommend them.”

Posted 1 month ago

David, thank you. Yes, Heather is a superstar! Full of life and joy. KR,

Posted 4 weeks ago

“Very professional and friendly service and quick to get back to you. Very happy”

Posted 1 month ago

Fabulous; thank you very much for the review, Paula.

Posted 1 month ago

“very good service”

Posted 1 month ago

Thank you Anne for your 5 star review!

Posted 1 month ago

“I tried Compare TM.com as I do on every insureance renewal. Stanhope, my broker also looks for best deals in the Insurance Market. Stanhope bettered ctm.com by over £200.00. I have only been with Stanhope for 14 months but up to now, why would I go elsewhere? Steff was a dream to deal with. No pressure and LOTS of patience shown from her. Give Stanhope a try, they may not be super cheap, depending on your needs, but they do have line of sight to more insurers than a number of comparison sites. Advice for free........Consider separate companies for your buildings and content cover. I hope this is helpful.”

Posted 1 month ago

What an excellent review, Basil, thank you! We're delighted that we continue to exceed your expectations, and we are thrilled to hear of your positive experience working with Steph. We really appreciate your recommendation, thank you.

Posted 1 month ago

“Very impresssed with the service and quote.”

Posted 1 month ago

Thank you for your review. We are glad to receive your positive feedback.

Posted 1 month ago

“Good service”

Posted 1 month ago

Thank you, Michael, for the 5-star review. Welcome to the Stanhope community.

Posted 1 month ago

“Professional & efficient service & advice.”

Posted 1 month ago

Dear Deb Thank you so much for your 5 star review and kind words. Welcome to Stanhope

Posted 1 month ago

“We are very pleased with the service. Stanhope were able to provide home & contents cover that online insurers could not provide. Many Thanks”

Posted 1 month ago

Thank you for your review. We are glad to receive your positive feedback and happy to hear that we exceeded your expectations.

Posted 1 month ago

“We appreciated the way that we were approached initially by Andy G regarding renewal. Clearly, some work had gone into looking at the (available) alternatives and the proposal was communicated clearly and simply. The issues that emerged in the course of the process were twofold: first, the significant hike in premium which inevitably colours reaction and second what appeared to be a limited set of alternatives to review. Having said that, the process was handled with efficiency and courtesy and would have received a higher mark if it wasn't for the issues we mention, to a large degree out of the control of AG or SC.”

Posted 1 month ago

Mr Burdon, a balanced and holistic review. We welcome this. Thank you for understanding the challenges facing the broker.

Posted 4 weeks ago

“The reason i am giving this rating is because I am disappointed in the fact that last year you asked for a valuation on an egagement ring from my jeweller, which i subsequently did and forwarded it directly to you. At this years renewal i discovered that although I had already sent it, you conviently said you did not receive it. Even though you may think a reminder was in order to obtain the valuation. But no, what transpired was that you inflated the velue of the ring to cover inflation. This amounted to my wifes rings valuation going from £39,500 to £51,000 when there was no need for it.”

Posted 1 month ago

Richard, This is our first two-star review in some time, but we're thankful you've taken the time to respond. We will never shy away from constructive criticism. I've had a look into the matter personally and have discerned: - On the renewal call, we mentioned we were due a valuation for the policy; - You confirmed this was sent last year, but we couldn't locate it. We dropped the ball by not attaching it to your file. - You graciously re-sent this to us, and we updated the policy accordingly. - The sums insured are now correct, and the insurer has an index linked to the total coverage. In truth, this is a conversation we should have had with you last year upon receipt of the valuation. Again, we apologise for the tardy administration, but we thank you for bringing it to our attention. KR, Matthew Ashton Director

Posted 1 month ago

“Very efficient and friendly service.”

Posted 1 month ago

Thank you Isabel for your 5 star review.

Posted 1 month ago

“Quick, responsive and easy to setup! Had insurance for an engagement ring sorted out in no time.”

Posted 1 month ago

Dear Thomas, Thank you for taking the time to leave your fantastic review, your feedback is really appreciated. Welcome to the Stanhope community!

Posted 1 month ago

“We recently had to renew our house insurance, buildings and contents. We had quotes from other companies, but Stacey was more personable, helpful and professional than all the others. She, importantly, was able to get us the best quote and we feel confident that going forwards we will definitely use her again.”

Posted 1 month ago

Thank you for taking the time to leave us such a nice review! We're thrilled to hear what a positive experience it was working with Stacey, she will be delighted to hear your feedback. We appreciate your business, and if you ever need anything else, don't hesitate to get in touch with us.

Posted 1 month ago

“Declan thoroughly explained the policy and answered numerous questions of mine. I found the process seamless and the price competitive. Very pleased.”

Posted 1 month ago

Dear Ruth Thank you for your review. We are glad to receive your positive feedback and happy to know that you had a positive experience working with Declan. We passed this on and he was thrilled to receive your comments. Stanhope

Posted 1 month ago

“Great service from Megan - understood what we needed and came up with some good solutions. We will be giving them more business this year or next.”

Posted 1 month ago

Hello Tim, we're thrilled to hear you enjoyed your experience. Thank you for leaving your 5 star review.

Posted 1 month ago

“Great communication and did a thorough check of the market to make sure we had the best deal on offer for our needs - thank you Hugo”

Posted 1 month ago

Dear Sarah, An excellent review thank you! It's always a delight to know that our hard work at finding the best solution for your needs is so appreciated. Stanhope

Posted 1 month ago

“Decided to look for new buildings insurance and found Stanhope on the Internet. The lady who handled my enquiry was extremely helpful and efficient. The new policy offers all the cover we need and has saved us around £1000 per annum. Thoroughly recommend”

Posted 1 month ago

Thank you for your feedback, Christopher! We are glad to know that you had a great experience purchasing buildings insurance. Providing excellent service is our top priority, and we are delighted to hear that you found the process easy, hassle-free and resulting in a saving for you. We look forward to serving you again in the future and appreciate your recommendation.

Posted 1 month ago

“Very professional and quick would definitely use again”

Posted 1 month ago

Thank you Steve! We hope to continue to provide excellent service.

Posted 1 month ago

“We had a temporary situation re building work and our usual provider had stopped covering thatched houses. Aimee worked hard to track down a tailor made policy for this year. Issues beyond her control meant the policy is expensive bur she explained once we have a completion certificate there may be scope to change the pick and get a small refund. I feel Aimee has the clients interests as centre focus. We almost took out an unsuitable policy elsewhere until she diplomatically suggested I ask one or two questions to check the cover was appropriate for us. I would recommend Stanhope to friends .”

Posted 1 month ago

A touching review thank you. It's important to us that every one of our clients is reassured about the process as well as the product they are purchasing. Your feedback regarding your experience with Aimee is reassuring that we continue to provide excellent service with honesty and integrity, as we strive to be the most trusted insurance broker in the UK.

Posted 1 month ago

“Excellent helpful engagement”

Posted 1 month ago

Excellent feedback thank you, we are thrilled to receive another 5 star review

Posted 1 month ago

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Stanhope Insurance is rated 4.9 based on 1,690 reviews