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Stanhope Insurance Reviews

4.9 Rating 1,684 Reviews

98 %

of reviewers recommend Stanhope Insurance

Company Reviews

4.9

Based on 1,684 reviews


Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Location:

Cedar Court5 College StreetPetersfieldHampshire, ,
Petersfield
GU31 4AE

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Stanhope Insurance 5 star review on 5th September 2022

Stanhope Insurance 4 star review on 8th July 2021

Stanhope Insurance 5 star review on 10th December 2020

Stanhope Insurance 5 star review on 18th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to deal with and fulfill their promises”

Posted 4 months ago

Thank you, Andrew.

Posted 4 months ago

“Contacted me to follow up last years business and as quote was okay I renewed.”

Posted 4 months ago

We appreciate you renewing your policy with us, John. Thank you. Matthew Ashton - Director.

Posted 4 months ago

“Whilst the cost differential to insure the jewellery without supplementary home security was the deciding factor in selecting Stanhope over its competitors, the overall administration process could be improved. Despite forwarding current jewellery valuations on the same day as paying the fees, on 24th October, several emails were received stating that Stanhope was still awaiting initial insurance valuation. Having contacted Stanhope on the 7th of November, the client advisor apologised and acknowledged the receipts had been provided. To prevent the jewellery from being underinsured, new valuations were submitted to Stanhope on the 13th of November. Unfortunately, the new policy issued was missing one item of jewellery. Again, Stanhope had to be contacted to explain the error and enable the correct policy to be re-issued. Attention to detail requires improving.”

Posted 4 months ago

Thank you for rating Stanhope Insurance 4 stars! We apologize for the inconvenience you faced while receiving the policy documents. We value feedback and regret failing to provide a smooth administration process. We would love to improve your overall experience in the future.

Posted 4 months ago

“Generally helpful but the personnel change year on year. Failed to find travel insurance for a 76 year old at a competitive rate”

Posted 5 months ago

Thank you for taking the time to provide your 4 star rating of Stanhope Insurance! We appreciate your feedback, especially regarding the personnel changes - we will always strive to provide a consistent dedicated account handler. Of course, this cannot always be controlled and we appreciate your feedback. LW

Posted 5 months ago

“A simple experience although the cost is always a concern, especially as we have not made a claim for many years.”

Posted 5 months ago

Thank you for your 4 star rating of Stanhope Insurance! We are pleased to hear that you had an excellent experience with us, although we appreciate cost is always a primary concern. LW

Posted 5 months ago

“Easy to deal with. Responsive.”

Posted 5 months ago

Thank you for the 4 star rating, Paul. We are so pleased to hear such positive words. We truly appreciate your feedback! LW

Posted 5 months ago

“Helpful and knew about the product I was after. Could have sent documents out quicker , still waiting for amended statement of fact to be emailed.”

Posted 6 months ago

Thank you for your 4 star rating of Stanhope Insurance, Antony! We appreciate your feedback and it's good to hear that you found our staff helpful and knowledgeable. We apologize for taking a little longer than usual to send out the documents. Hopefully these have now been received but if for any reason you haven't received them, please don't hesitate to reach out to us. We thank you again for your rating. LW

Posted 5 months ago

“Good service”

Posted 6 months ago

Thank you, Matthew

Posted 6 months ago

“I can't fault the service and good is my best score unless there was a reason to use the insurance and at that point had outstanding assistance. Then an Excellent would be appropriate.”

Posted 6 months ago

Thank you John for 5-star review.

Posted 6 months ago

“Excellent service from advisor...highly recommend”

Posted 6 months ago

Thank you so much for giving Stanhope Insurance a 4 star rating, Raymond! It's really appreciated. We are so pleased to hear that you received excellent service from us. LW

Posted 5 months ago

“I have been pleased with the help and advice given this year. Sadly last year the renewal process was a shambles. If there had been any sign of a repeat of last year's nonsense, I would have looked elsewhere. Thank goodness, someone has clearly made major improvements. .”

Posted 6 months ago

Thank you, Nickolas, for the honest feedback. We changed our existing business process last year, with each client assigned an account manager when previously it was a team looking after an account. We're pleased you've experienced the improvement we've been hoping for.

Posted 6 months ago

“Good service”

Posted 6 months ago

Thank you, David, for your 4-star rating of Stanhope Insurance. We strive to provide excellent customer service and we are delighted to hear that your experience was a positive one. LW

Posted 5 months ago

“Stuart Knight was excellent and was extremely helpful and thorough during the whole process. I am happy with the outcome albeit the cost of the insurance is rather higher than expected.”

Posted 7 months ago

Thank you, Tim, for your 4-star rating of Stanhope Insurance! I am pleased that Stuart Knight was excellent and helpful during the whole process. Welcome to Stanhope.

Posted 6 months ago

“Very professional and helpful”

Posted 7 months ago

Thank you!

Posted 7 months ago

“Prompt and easy renewal process. Polite staff . Would certainly recommend them.”

Posted 7 months ago

Thank you for renewing with us, Elaine!

Posted 7 months ago

“Stanhope account manager Vicki Pine was very helpful & very informative.”

Posted 7 months ago

Thank you for your kind words about Vicky, Ian. We will ensure this is passed on to her.

Posted 7 months ago

“Positive experience all the way though. Still expensive but less than the previous insurer. Very responsive customer service during the process.”

Posted 7 months ago

Thank you for your 4 star rating of Stanhope Insurance. We are glad to hear that you had a positive experience all the way through, and that you appreciate that we are less expensive than your previous insurer.

Posted 6 months ago

“Good communications”

Posted 7 months ago

Thank you, Phillip.

Posted 6 months ago

“Stanhope Insurance are always professional and helpful and work hard to get the best insurance at the best prices”

Posted 7 months ago

Thank you for the 4 star review!

Posted 6 months ago

“Nice friendly lady very helpful and patient with me an asset to the company”

Posted 8 months ago

Thank you for leaving a review Susan! Please do let us know what we could've done to earn that extra star!

Posted 7 months ago

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Stanhope Insurance is rated 4.9 based on 1,684 reviews