“Fantastic service from the team at Solid Print 3D. David was most helpful and provided samples in the materials we were looking at introducing to our service bureau for a new FormLabs 3 SLA 3D Printer. The team were able to answer all my technical questions prior to purchase and the item arrived on a fast, next-day service.”
Thank you for the wonderful review and for taking the time to share your feedback with us. Customer service is one of our priorities and we are glad that we met that mark!
““I collected my Peel 2 CAD from Solid Print 3D today and combined the trip with a day’s on site training. The training was an invaluable way to better understand the functionality of the equipment and the associated software. It was expertly communicated in a relaxed, clear and unhurried manner using a variety of scanning samples. I now have a comprehensive understanding of the product such that I can tackle tasks with confidence. Thoroughly recommended””
Thank you for your kind review.
All the team have been working very hard to ensure we can continue to provide our customers with the service they expect. Your review certainly put a smile on a few faces.
“Great in terms of communication, Excellent customer service - was able to deliver the right material for the job.
Was left disappointed with the longevity of the prints as one ripped within 2 minutes.”
Hi Ben, thanks for the positive review. We're pleased were we able to narrow down to the right material for you by supplying a few different samples. We hope you're enjoying using the machine and please let us know if you need us.
“Excellent customer service throughout. I was perhaps a less usual customer in that I knew precisely what I wanted to begin with, but nonetheless Tom was fantastic in making sure I had all the correct information. I will certainly be buying machines from you again in the future.”
“Solid Print3D has been great to work since purchasing the new Form 3 printer. Their bureau service is excellent and able to give you sample parts to make sure that what you order is correct for your specific application!
Solid Print3D also supplied an excellent training course to give me the confidence to be able to use the 3d printer and train other within my organization to use it too! They have very knowledgeable staff who always go out their way to support me and my team, whether that be through the telephone, email or their new online chat system, their product support is fantastic.
Would highly recommend their services and products.”
“Solid Print3D has been great to work with while purchasing a new 3D printer. From the beginning of the quote process right through to delivery I was kept informed and up to date on the progress of my Formlabs Form 3 order. While waiting for my printer to arrive, Solid Print3D was able to supply parts to me quickly through their bureau service.
Solid Print3D also supplied an excellent training course to make my new purchase an easy setup and first use provided by very helpful and knowledgeable training staff who went out of their way to support me. Ongoing telephone and email support are also fantastic.”
“A fantastic team selling fantastic kit. We purchased a Raise3D Pro2 Plus over a year ago now and are getting brilliant results from it. I must also particularly praise their support team who all seem genuinely interested in fixing any issues you may have. If we are in the market again for another 3D printer, we will be returning to Solid Print3D.”
“I am a curmudgeon at the best of times, so the fact these guys have impressed me enough to write a review is significant. We have bought 4 printers of different types from them as well as a load of material and support over the last 2 years. Thanks for your support guys, t”
“The guys at SP3D were really helpful, we booked an appointment to view some machines and to discuss our requirements. With a wide range of knowledge within the team, Tom decided the Ultimaker S3 was the machine for us. I would highly reccomend SP3D and the training courses they offer.”
“We bought the Form 3 at the start of the Covid Pandemic from Solid print in March 2020. Main reason i needed fast prints to print prototype full face diving mask adaptors to be used by doctors treating C19 patients and also respirator divertor valves. Solid print let me try the software first to see what times i could achieve using draft resin, i found this was the fastest way using 0.3mm layers. Delivery was next day and i was up and running the same day it was delivered. So far ive printed around 50 prints without failure. Using Draft, Grey and clear resins. The clear resin is awsome and really made our sales models stand out. The delivery is always quick and the support is superb, although ive only needed it once.”
“We have just received our second Formlabs machine from SolidPrint3D, The team there have been very good from initial enquiry through to machine installation and the ongoing support received. Delivery times are exceptionally quick, with items usually being dispatched the same day we place the order, we now use SolidPrint3D to source all of our 3D printing supplies, even for machines not purchased through them. What counts most though is that there is always someone on hand when issues arise with the technology or setup which gets sorted quickly so downtime is always a minimum.”
Hi Tom. Thank you for the review and having seen what you guys at SNG are doing with the printers and the finish you can achieve, it's incredible!
A real pleasure working with you and supporting the additive journey you are on.