Security Home & Garden Reviews

4.32 Rating 25 Reviews
80 %
of reviewers recommend Security Home & Garden
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About Security Home & Garden:

Security Home & Garden Ltd are a re-seller of professional grade electronic security products and associated accessories throughout the UK which focuses on delivering quality products combined with competitive prices and quality customer service.

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Fern Bank Business Centre, Coal Clough Rd

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Anonymous  // 01/01/2019
After a delivery issue, caused by a 3rd party courier; Home and Garden Ltd immediately dispatched a replacement item. Problems sometimes happen, it's how you deal with then that proves your metal. Well done Home and Garden Ltd, you've gained a customer for life
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Infra red beams just what i wanted good price and delivered quickley , all installed and working good.
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Good quality product at nice price, with fast delivery.
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Ordered some twin external beams and got sent completely wrong item :) but customer services team dealt with it straight away. Mistakes happen so important to deal with them efficiently, and they did.
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Bought a handset for my flat and the product is what it was described. Great quality and satisfaction guarantee.
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Easy to set up. Did the job and we were able to keep an eye and talk to the dog when we weren’t there.
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After a misunderstanding on my part SHG sent me a replacement alarm box without any complaints and without any charge. A very understanding and helpful company.
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Top blokes at SHG got what I ordered asap. Will have no hesitation to recommend them
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The people behind this company are customer focused and met all my expectations. The priduct was spot on and will not hesitate to use tgem or reccomend them.
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Ordered the part came quickly very good
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Smooth process only let down by paying premium price for postage and waiting an age for item to appear.
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Hi Ian Thank you for taking the time to give us some feedback. We're glad you were happy with your purchase and the customer service given by Security Home & Garden. We had a look at the tracking provided by Royal Mail and can see that it was delivered but no body was there to sign for the delivery, it then appears they tried again after a couple of days. We have just recently upgraded our delivery services and now offer 3 different delivery options at checkout. We look forward to working with you again.
Great communication from Simon from start to finish! Kit came the next day, not had any problems….
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BAD SERVICE WONT GET REPEAT BUSINESS Incorrect advertising and liars Ordered an item that was stated as being in stock, they charge you £6 for next day delivery (no other options) and when it clearly doesn’t show up at your door - because it’s not actually in stock (NO ONE IN THE U.K. CURRENTLY HAS IT IN STOCK AT PRESENT) rather than advertise that’s it a pre order, they prefer to say it is in stock and say you’ll get it next day. And then when it doesn’t arrive, you guessed it, it’s the courier, DPDs fault, not theirs - apparently they were able to receive confirmation that it was “lost” between 8am (the min I sent an email) and 8.40am by DPD - erm, we all know that no one U.K. courier provider is that efficient to provide a reply within 40 mins. So….. rather than own their own error, they pass the blame onto a third party. BE WARNED - if that’s how they treat customers at the sale stage, imagine the abysmal service you’d receive on an item during warranty. DONT DO IT TO YOURSELF WOULD NOT RECCOMMEND
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Hi Emma Thank you for taking the time to leave us a review. I can see that you ordered a Ring Quick Release Battery Product Number 8AB1S7-0EU0 on the 19th of October at 09.14pm. At the time of you placing your order we did have stock and we still do have stock. We are probably one of the only distributors that have stock in the UK. Over the years we have researched, tried and tested many couriers taking price, customer service, efficiency and reliability into consideration, we have found DPD to be the best all round, in fact we pay more with them than other couriers as they have a higher success rate. We don’t think £5.99 is unreasonable to receive you parcel the next day however after reading your review and reflecting we can see that there is no other option for a customer to choose a different delivery method so this is something we will be looking into…. As you are probably aware: “We are witnessing critical electronic component shortages at a Global scale with the potential to significantly threaten production of electronic equipment. The global electronic component shortage is the result of several factors, problems at production facilities, increased demand from emerging market, the effects of COVID and increased customs and transportation costs as well as long delays due to clearance checks, not to mention the shortage of HGV drivers and couriers The result is unprecedented lead times and soaring costs for those components that are available.” I have put this paragraph in quote marks as this is what’s displayed at the checkout for all our customers to see before they finalise their order. Your order would have been processed the following day and left the warehouse between 5pm/5.30pm to be with you the next day. Once a parcel leaves the warehouse it is the courier’s responsibility to deliver the parcel, there is only so much we can do at our end other than raise a case for a ‘Missing Parcel’ as soon as we found out that your parcel was missing, and you did not want a replacement you were refunded instantly.
They incorrectly advertised and when reported, they quickly showed how unprofessional they are.
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From point of order through to delivery was acceptable, however I have been trying for 5 days now to contact them as I need mounting brackets for the product purchased without success, I have emailed them, used the online Chat facility and phoned several times, again with no success therefore it is unlikely that I will use them again.
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Got the part I needed very quickly, which was Great as time is of an essence in businesses, great service thanks a lot mark Seabrook..
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Very competitive pricing. Speedy delivery, well packaged and arrived in good condition. Good and fast feedback on query. Courier not so good - left parcel with neighbour and no card, dhich I only found out had been delivered five days previous whenI contacted SHG. Nonetheless, would be happy to use again, though I think they should re-evaluate their use DPD.
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Hi Raphael Thank you for taking the time to leave us a review. We're glad you were happy with your purchase and the service we provide. We have experimented with various couriers over the years and found DPD to be the best. Unfortunately the courier industry is suffering massively with COVID-19, lack of drivers & training. I have raised your concern with DPD and suggested they should have left a card telling you where your parcel was. We look forward to working with you again soon.
Excellent service again very quick delivery thank you
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Perfect and just what I needed. Quick delivery and very helpful on email. Thank you very much.
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Payment taken promptly. Goods delivered promptly. Works for me!
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I ordered some security camera mounting boxes. They were delivered in good time but turned out to be the wrong type. I was advised to return to a specific address. I did this nearly 10 weeks ago and still havent been refunded.
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Security Home & Garden is rated 4.32 based on 25 reviews