Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

REGULATION Reviews

4.8 Rating 2,947 Reviews

95 %

of reviewers recommend REGULATION

Company Reviews

Product Reviews

4.8

Based on 2,947 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 30 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

Write Your review

Tell us how REGULATION made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

REGULATION 5 star review on 4th October 2021

REGULATION 5 star review on 25th September 2021

REGULATION 5 star review on 24th September 2021

REGULATION 5 star review on 21st September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regulation probably has some of the best customer service I've had. They're always happy to answer questions you have and have been absolute saints when it comes to helping me with my latex and any repairs it needs. As a bonus they have a pretty clean website that makes navigating it really easy, with colours and sizes all on one page.”

Helpful Report

Posted 1 year ago

Hi Louis, Thanks so much for your kind review! All the best, - REGULATION Support

Posted 1 year ago

“Unfortunately on this visit the two assistants working downstairs were laughing with each other which I can presume was a private joke. This felt quite unfriendly and intimidating, I wasn’t asked if I had a loyalty account and had to prompt them. I have to say out of about 40 visits this was the worst. The store has also been changed around which I didn’t mind but please please please have more sleepsacks and full body restraints to look at and try on!! Thanks”

Posted 9 hours ago

“My item was received within under 4 weeks which was faster than was prmised for my made to order chaps, quality of them is amazing. Contacted the online store for some sizing advice which was promptly and professionally responded too.”

Posted 2 days ago

“An excellent parachute, nice leather and velcro makes it easy to put on. Very pleased.”

Posted 2 days ago

“Great product and really quick delivery”

Posted 3 days ago

“I keep coming back. Products are as advertised and I'm very satisfied.”

Posted 3 days ago

“Almost every time I go to the store or shop online I can usually get exactly what I want. This time it was to replace my chaps. Great service, friendly and attentative staff, efficient sale and free adjustments. Just waiting to collect the finished article. I make Regulation my first stop for most items that I need now, I highly recommend them.”

Posted 4 days ago

“The leather wrist and ankle straps are of top quality. The metal buckles are solid and strong. Totally happy with my purchase. Thank you Regulation !”

Posted 5 days ago

“Great products and the staff super helpful”

Posted 6 days ago

“Fast and efficient service and delivery”

Posted 1 week ago

“Good day Regulation My products were not repaired professionally. The double leather reinforcement that I sent back is completely missing! Order no.: R-2192691 Repair no.: R-2194051 Return costs: 25 CHF When I buy a new product, I want a new product and not a repaired product! I was also promised that the costs for the return shipment would be paid by you. These were not paid either! I am very angry about the effort and the not professionally repaired product! I expect a quick solution without long waiting times. Can you replace the product with a new one in perfect condition and reimburse me for the cost of returning it?”

Posted 1 week ago

Hi Manuel, I'm sorry to hear your repair doesn't meet your expectations. All of our repairs are completed by professionals and it saddens us to hear that it isn't the quality you were expecting. We can absolutely assure you that the original item was new and not something that had been previously repaired. I'm also sorry to hear you're still waiting on the shipping cost reimbursement you were offered - transactions usually take a few days to clear but that should be with you within 5 working days. Please keep an eye out for that refund in your bank statement when it clears, and do let us know if it hasn't arrived within this time - Aryn.

Posted 1 week ago

“I am SO happy and ecstatic with this suite! This was my first custom order and I can't wait to make my next now!”

Posted 1 week ago

Dear Josh, Thanks so much for your wonderful feedback. We're so happy your happy with your suit. We hope to see an order from you again soon. All the best, Pete

Posted 1 week ago

“Great selection of products for novice to hardcore fetish players. Staff are extremely helpful and informative and reply within 24 hours.”

Posted 1 week ago

Hi Craig, Thanks for your kind review. We're so happy we cater to your interests. All the best, Pete

Posted 1 week ago

“Great delivery. Quality items. Thank you”

Posted 1 week ago

“Excellent Service, quick turnaround with dispatch of goods.”

Posted 1 week ago

“Really helpful staff, fast delivery packed very well can clearly see the care and attention of detail put in by the staff Thank you so much for your amazing service”

Posted 1 week ago

“Very fast given my location and well packaged”

Posted 1 week ago

“Great product well packed fast delivery reasonable postage rates Thank You”

Posted 1 week ago

“Excelent products”

Posted 1 week ago

“Amazing service as always, items as described had a lot of enjoyment out of them and they are sturdy”

Posted 2 weeks ago

“Fantastic quick delivery.”

Posted 2 weeks ago

«
1
2
3
4
5
»

REGULATION is rated 4.8 based on 2,947 reviews