Thank you for taking the time to offer us feedback. I can see that your order was dispatched within our stated delivery guidelines of 24-48hours.
Our standard delivery can take up to 5 days - I can see from the Royal Mail tracking that your order was attempted to be delivered on the 4th day from your order being placed with us. It was then collected from the local Customer Service Point the following Monday.
We apologise profusely that this took a little extra time to reach you.
“Excellent service from the product advice/ordering on the phone to the prompt delivery. The product is also a better price compared to other retailers. I’m glad I have ‘found’ this company I will certainly purchase again.”
“I found this product very easy to use although it was a bit awkward to measure out 6 grams. The girls dont seem to mind the addition to their food although they are cross because they are not getting their treats.”
“Overall very pleased although did take a long time to notify me that the item was not available.
They did notify me item was back in stock and delivery time was good.
Would use them again and definitely recommend them”