Prominence Support Reviews

Name: Prominence Support
Rating: 4.62

4.6 Rating 160 Reviews

90 %

of reviewers recommend Prominence Support

Company Reviews

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Phone:

03300885768

Email:

info@prominencesupport.co.uk

Location:

Chancery House, St Nicholas Way,
SM11JB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use”

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Posted 3 years ago

“easy to use”

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Posted 3 years ago

“I am very happy with your website until now I will see after I see your service but until now your customer service are very good”

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Posted 3 years ago

“Help future”

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Posted 3 years ago

“East and quick”

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Posted 3 years ago

“very easy to navigate,and reasonably priced.pleased at the moment”

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Posted 3 years ago

“Easy to use but should be allowed to include any home appliance”

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Posted 3 years ago

“I am very disappointed at trying to get hold of Prominence to book an engineer for broken tumble dryer and then when I do and am told I will get a call in 24 hours from an engineer, I am still waiting and that was on Friday and was told someone would call me yesterday due to the weekend. I am holding on again with an automated message telling me I am number 1 in the queue and stupid music playing in my ear, which was the same last week when I called. I'm sorry now I took out this insurance and paid 1 year in advance.”

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Posted 3 years ago

Dear Anne-Marie We apologise that you feel this way. As advised the engineer was unable to reach you (09/11/2020). I can confirm that your appointment was booked yesterday (10/11/2020) as promised and the engineer attended to fix your tumble dryer today (11/11/2020). Thanks James

Posted 3 years ago

“The gentleman I spoke to was very helpful and sorted out my washing machine repairs - this took around 8 days but overall I am happy.”

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Posted 3 years ago

“I spoke to your advisor and was very helpful and answered all questions. Thank you very much. Mrs Yvonne Benjamin”

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Posted 3 years ago

“I arranged an engineer to come out on Friday he phoned in the morning and aid his van he had to pick up had no mot but it was being done and he would ring as soon as it was ready and he still come but I did not here anything of him I phoned on monday and they said he would be here Tuesday at 12 pm and still nothing been on the phone for over 80 minutes I am not happy I want all the payments I have made you refund and cancel you”

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Posted 3 years ago

Dear Anonymous We are sorry you have had this experience with one of our engineers. We take issues of engineer let down very serious but unfortunately are not able to locate you on our system with the limited information provided on your review or had anyone wait on a call for 80min. Our uptime has been 99.8%. Can you please email us (info@prominencesupport.co.uk) with your policy number so I can look into this further for you? Thanks James

Posted 3 years ago

“It’s very easy and users friendly”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Antony was very helpful shorting out my cover to day for appliances made me a good deal but not to happy about the 45 days aspect of cover then you can not win them all all in all a good deal thanks , don’t forget phone call for broiler cover ,Edward.”

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Posted 3 years ago

“Was looking at potentially purchasing cover for my TV from Prominence Support. Sent a query through their website but didn’t hear back so I contacted them by phone and was told I’d receive a call back but this never happened either. If they ignore potential customers I’m not interested in knowing what sort of service they provide to those that do use this company.”

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Posted 3 years ago

Dear Anonymous We apologise that you have not had a call back from the sales team. From the information you provided, we are unable to locate you and are not able to find your pending call on our systems. Can you kindly email info@prominencesupport.co.uk with further information so we can promptly get in touch. Thanks James

Posted 3 years ago

“Lloyd was polite informative and offered a comprehensive insurance plan for my white goods”

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Posted 3 years ago

“Good experience with customer services and value for money!”

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Posted 3 years ago

“Good value for money policies. Hopefully, good value when it comes to claims.”

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Posted 3 years ago

“Very happy with the service I received from lloyd. I didn't think I would need this policy but glad I had it.”

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Posted 3 years ago

“I joined last week and have received no confirmation or paperwork. I called after sending an email and getting no response, then on the phone trying to get an answer 4 x before I was answered and was told I would receive something via email that evening and 2 days later, I've still heard nothing! Not pleased.”

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Posted 3 years ago

Dear Davis You joined 11/10/2020 at 11:05:36 pm and we sent you an instant email confirmation on the 11/10/2010 at 11:05:36 pm. Please check your email. We also sent a follow-up email on the 13/10/2020 at 17:48 pm and also sent a letter in the post (please allow up to 5 working days for letters to arrive). We also sent another email following your call. Kindly check your emails and please let us know at info@prominencesupport.co.uk if you need us to resend them. Thanks James

Posted 3 years ago

Prominence Support is rated 4.6 based on 160 reviews