“So buyers beware. I chose the insure my appliances as I read reviews on here. Please for your own sanity read this one.
Long wait times. I was waiting up to an hour on some calls even though it stipulated I was next in the queue.
FCA regulated. Means nothing at all. They have a principal firm dealing with these issues. You will need a bit of luck getting hold of them too.
TURNAROUND TIMES. A joke in itself. These are elongated by red tape. Total lack of knowledge on the phone. A replacement appliance is due on Friday even though I'm ordering on a Monday.
Misrepresentation of wording on policy. You want to know more? Contact me.
Total lack of support on customer services desk. No one to escalate too. No one to support. No one with simple one stop answers. Watch no one will call me back to discuss however I will probably get an email response saying some thing or another not relevant to my issues.
No product information. I would have thought having been fca regulatory guidelines would have led to them being as informative as possible in order for me to make an informed decision. Totally the opposite.
Good luck if you dont heed my advice.”
“I phoned last night about 12/02/2021 4pm or a little after, the Girl was very Rude and Apathetic it is for this reason I will not be doing Business with Prominence support.
I will be cancelling my Standing order etc card payments.
I ask the management to look into this as ,the people on the Phone are Your customer liaison people ,if you have some person with attitude on the phone , I promise you this, You will get a bad name , thus, your Business will suffer .
I run a successful business and have several properties and I was! , yes! was to transfer, All my properties over to Prominence support ! alas that is now not be be .
Get it sorted before its to late
Posted 4 months ago
Dear Martin Bostock
We are sorry you feel this way.
Please sends us an email at firstname.lastname@example.org or call our customer support, so we can discuss the next steps.
Ensure to include your full name, mobile number, address, postcode, policy number so we can trace your policy and look into this for you.