“I initially called for a quote and spoke to Nathan who was very helpful and informed me that someone would contact me. I received a call promptly from Anthony who was very professional and polite. He explained all the details of a potential policy and the policy was just what we needed. Anthony spoke patiently and clearly which was a bonus! Very impressed with the quality of service we received today. Clearly both Nathan and Anthony are are credit to the company. I will certainly recommend to other home owners”
“Awful! They seemed great when selling me the covers. However, my washing machine has broke down, I had to make a claim, I have now been waiting a month to get it sorted. I’ve calling couple times a week but every time they just say: someone will contact you today or this week, no one ever does. Waste of time and money. I definitely do now recommend!”
“Hi sent a review about my claim I had a issue but some time you can be so wrong I would like to thank C/service at Prominence support for the way they have dealt with my claim they went over and above to settle my issue thanks again great service I would recommend them Kind Regards E Springgay.”
Posted 2 weeks ago
Dear Mr Springgay
We apologise for this. I note that you made a claim on the 28th of December and we had our engineer confirm your appointment and visit your property on the 30th of December. I also note that we have now covered the cost of a brand new replacement tumble dryer for you.
Please email us at email@example.com if you need further assistance.
“INTENDED TO APPLY FOR APPLIANCE COVER ONLINE BUT NEEDED SOME QUESTIONS ANSWERED SO PHONED PROMINENCE SUPPORT, SPOKE TO LLOYD AND HE ANSWERED ALL MY QUESTIONS QUICKLY AND EFFICIENTLY SO I DECIDED TO GO AHEAD THERE AND THEN VIA LLOYD, ALL SORTED VERY QUICKLY. PAPERWORK FOLLOWED WITHIN A COUPLE OF DAYS. EXCELLENT SERVICE.”
“I wouldn’t give you even 1 star but I have not been giving a choice. You guys acting just like typical fascist capitalist crooks. I have been trying reach you too report a breakdown of my washing machine since this morning. So far, it seems all of your “helping people who you charged lines” are cought Corona virus and suffering.
Whereas, your policy selling lines are always available at the first minute if someone calls.