“Looks like a brilliant product at a very good price. Much easier to add/remove appliances than other similar products. Will only know for sure how good this insurance is if/when I have a claim”
“A great value for the kitchen supply cover! However, not easy to contact the customer team and make sure you thoroughly understand the terms and conditions before making a contract...”
Posted 4 weeks ago
Dear Heesoo
Thanks for recommending our policy as great value.
Sorry about your experience in contacting us. As explained earlier today - you tried to contact us for claims on Sunday and unfortunately, the claims team is not available for Kitchen Appliance Insurance on Sundays. They are available from Mondays to Fridays. However, our Kitchen Appliance Engineers are available from Mondays to Saturdays. We can arrange support outside of these times but this will need to be agreed with the claims team.
For Home Emergency & Boiler Cover, we are available 24 hours, 7 days a week and 365 days in the year.
“One of the amazing cover plans I happened to come across, as they helped with my broken washing machine with their quick & professional service. Thank you so much for such great support.”
“Started a policy, didnt get email strat away with documents but once contact was made they were sent through promptly.
I had to email proof of purchase and then the item were covered.
Friendly and helpful customer service”
Posted 1 month ago
Dear Beverley
Sorry for the inconvenience. We sent an instant confirmation of your purchase. We also sent an email to you on the 17th but did not get a reply. I also note that we answered your call today in under 2 minutes and have issued your policy documents when we received your reply to our email today.
“Called Prominence Support out when my Nan's washing machine broke. Engr said it had something to do with the bearing. She received a new washer on Saturday. Will highly recommend”
