petTracer Reviews

Name: petTracer
Rating: 4.42

4.4 Rating 232 Reviews

87 %

of reviewers recommend petTracer

Company Reviews

Metrics

Info

4.4

Based on 232 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

About petTracer:

Know your cat’s whereabouts
The world’s most advanced GPS Cat Collar

Visit Website

Write Your review

Tell us how petTracer made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

petTracer 5 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we are finding it difficult to use the 'Activate search mode' facility. Either we are doing it wrong or it is to complicated to use. Can you help please. Kind regards Mr. SJ Perry”

Helpful Report

“Very good, we haven’t lost our cat since taking the petTracer. Lost the collar though a couple of times but found it again with amazing accuracy which is reassuring. The only criticism is that it is a bit bulky for our small cat.”

Helpful Report

“Set up was straightforward although not clear why the need to instal to PC/MAC when the mobile App is the more useful platform to use. Generally, the location of the cat is fairly reliable although sometimes location points can be a bit rogue and off the patch. That said over the course of a number of hours you get a good picture of broadly where the cat is. The fluorescent bands we bought both came off in a matter of days so these need rethinking. We’ve bought an entire roll on Amazon for considerably less money! Also had to re glue the inner rubber reduction band as the adhesive didn’t last long. Sometimes the app logs out for no reason and it won’t log on again until you get back to near the station. A good addition would be a beeper. This would help locating a lost collar which we had to do. The location wasn’t quite where the App said it was. A beep would have saved us a couple of hours! Sorry lots of gripes. But customer service is excellent. Email only but all queries and questions have been answered promptly and professionally and personally written - no cut and paste, all friendly and supportive. There is no phone or live chat so don’t know why that is an option below?”

Helpful Report

“It’s a great idea. We do use it and rely upon it for our two cats but there are a few improvements I would make if it was my product”

Helpful Report

“The app is easy to use and the the GPS works brilliantly. The collars are quite bulky so it took a little getting used to! Overall would recommend”

petTracer 4 star review on 24th July 2022

Helpful Report

“I'm pleased to have found out the areas my cat visits. But the collar often cant find a satellite even when i can see the cat outside. But i am happy to know where she is when it does work.”

Helpful Report

“Really good, total piece of mind to let Beni out since we've had it.”

petTracer 4 star review on 17th June 2022

Helpful Report

“Very good product as long as you keep it well charged. We lost the collar once but a neighbour returned it - keep it well secured on the cat. We haven’t used the search feature yet but very reassuring to know where our Simba goes!”

Helpful Report

“Peace of mind achieved as to whereabouts of wandering cat. Pleased with it”

Helpful Report

“PetTracer gives you reassurance that should the unthinkable happen, and you pet goes missing, there is a chance you’ll be able to find it.”

Helpful Report

“I have two wayward Bengal crosses and after one of them went on a 4 day adventure that felt like a gap year,I got PetTracer for both of them. Not only is it interesting bordering on obsession creating monitoring their territories and how they evolve, but it means I can always check in on their whereabouts,and sometimes,if necessary, go and find/rescue them. We live in an urban area and I decided to let them go outside,but roads are terrifying, and sometimes so are foxes and other cats. This feels like a compromise that doesn't crush their spirit but allows me to keep tabs. The only reasons I'm not giving this the full 5 stars-are that the cost is a lot,and the coverage isn't perfect - and we have yet to be able to make the radio function for portable tracking work - but in terms of feeling close to them at all times, and being able to find them when it's time to come home, Pet Tracer is a brilliant investment.”

Helpful Report

“Excellent customer service, very helpful advice and explanation. I researched several options before choosing PetTracer and I am glad I did. Our boy disappears regularly for days at a time and now we know his territory and that he is mostly over at the neighbours farm. It did take me a while to fully understand the way the collar works and why/how Diggle could be home and the last gps signal was still showing him as away - which is until the next communication with the collar. It didn't concern Diggle to get used to wearing the collar even as a semi-feral. I will say the catch is not a safety catch as I cannot pull it open without unclasping, so I fit it quite loose and we did lose it once, but of course were able to go mobile with the base station and find the collar in a field of peas which was a good test. The metal keeper on the fabric part of the collar was too big and useless so I removed it and stitched the spare end down which worked well. The battery lasts a good week on fast and the reminder by email that the battery is getting low is very useful. An alert of some kind when the collar/your cat comes back into range would give greater peace of mind I think. Overall I am very pleased with the PetTracer.”

Helpful Report

“It's really good overall. The app is really good and you can view on a PC too. The collars are a bit big and bulgy. The batteries never last as long as advertised - no way up to 30 days - a week maximum and generally 2 to 5 days”

Helpful Report

“We use petracer with our cat and it provides reassurance of where she may be, if she has not returned home within a couple of hours. We had problems with the equipment initially but this was eventually resolved. In terms of improvements, the map detailing zoom could be better and maybe a tag/bell incorporated. But generally speaking, I would highly reccomens this product.”

Helpful Report

“Battery is really good compared to other collars. Though location appears to be a little out. But very good tracker”

Helpful Report

“My cat went missing for 2 weeks. It turned out he'd been hit by a car, someone had tried to take him to the vets but he'd escaped from her. So he was not only injured but also lost in a strange area. When I got him home I wanted a tracking collar, after browsing online and reading reviews I decided on PetTracer. The main reason for my choice was that it has the longest battery life and also uses gps and rf to track. The collar is fairly lightweight, not too chunky at all. My cat likes to roll in the dirt, he can't wear a traditional collar as they twist on his neck when he's rolling around but this one is fine, plus it has the quick release clip on the fabric part of the collar if he did get it caught on something. PetTracer advertise up to 30 days battery life which may well be achievable on the least frequent update setting or if you have an inactive cat. My boy however is an extremely adventurous and active Savannah cat, so I'm only managing about 1 week. That's still better than the other trackers though. The tracking isn't pinpoint perfect but it's within about 10 feet so pretty good. I live on a steel hulled boat which blocks the gps signal, unless he's by a window, however I can tell if he's at home because the RF signal is at it's maximum. The base unit needs to be connected to wifi all the time to work, which is a challenge for me with the unreliable internet that comes with living on a boat; the marina wifi has let me down more than the tracker. It's possible to go mobile with the tracking aerial by connecting a power bank and hooking up to a mobile phone for the internet connection, which would help when searching a wider area. My only real criticism would be that a subscription is needed for each collar. I would like to be able to buy a second collar, so that I can swap collars when it needs charging. Flint is an active cat so there is a rick of him going missing when his collar is on charge. Since there is no swappable battery (which I appreciate helps with water resistance) it would be good to have a 2nd collar to swap, but not at the expense of a 2nd subscription!”

petTracer 4 star review on 14th February 2022

Helpful Report

“I really like many aspects of these trackers. The bulge on the collars is a bit on the bulky side for smaller cats, but the bonus radio search on top of GPS is the future of pet trackers. Customer service is also excellent and fast.”

Helpful Report

“We’ve only just got our pet tracer and so far it’s doing everything it says on the box. The team has been very helpful and quick to respond. The collar has a good battery life. We take the cat indoor at night and switch the collar on 24h to save battery life. Thankfully the cat hasn’t disappeared so we haven’t had to test the mobile radio mode. Also haven’t been away yet so will have to see what happens then but so far so good!”

Helpful Report

“Great tool if you're concerned about your ferries. Our cat got seriously ill and wondered off, we thought he'd gone off to die. The tracer helped us find him. We got him to the vets, they operated on him and now he's fit and healthy and very happy.”

petTracer 4 star review on 26th October 2021

Helpful Report

“This is the first time I have bought a GPS collar for my cat, and I really a, glad I did! It is great to be able to see where your cat is, where they tend to go and help find them if they have been gone too long. It is good quality and their price plans are brilliant, making it affordable. The only reason I didn’t give 5 stars is due to a lack of reflective surface on the collar. My cat is pure black and I would have liked to have had reflective part of the collar for his safety in the evening. It is definitely worth the money. The collar is light and not too bulky, which is perfect. I would highly recommend.”

Helpful Report

petTracer is rated 4.4 based on 232 reviews