“The weekly injection has worked really well for me. I was wasn’t sure what to expect but the specialists helped me move up my dose each month to make sure any side effects were minimal. I am now nearly at my target weight and feeling more positive about myself than I have in 20 years.”
Hi Nicole. That is such brilliant progress! We're really pleased you're happy with our service and making great strides yourself too. We are here if you ever need anything, best of luck on your journey. myBMI
“MyBMI have given me so much support and advice whilst I have been using Ozempic. I use their Facebook group and find it supportive and they reply to any queries really quickly. I have lost a lot more weight than I thought I would and can’t wait to see where I get to.”
“Extremely Poor customer service and bad handling of a issue created by the company.
I received my first set of rybelsus tablets fine and started the course.
I found they weren’t working for me and emailed their support and asked if I could change to the injection.
I was told I could do this.
I then went ahead to complete my consultation in my portal and found I was not given an option to purchase the injection only the tablets.
I emailed customer support to ask for guidance and how I could order the injection. I was told by Kyle at their customer service to order the tablets through my portal and they would switch it to the injection for me.
I went ahead and did this. I then emailed again to confirm I was receiving the injection. Kyle then emailed me back saying sorry they sent the tablets already.
I asked for the injection to be dispatched instead as agreed and I got a response of No, “you can have a 10% discount next time you order”
This is shocking customer service and for something that costs £199 I can’t believe they would treat a customer like this.
I have since sent 3 emails and posted on the Facebook forum asking for this to be rectified. I have requested to have a return approved so I can get a refund. I have been ignored since.
To send incorrect items which I cannot use then ignore and not sort the situation is unacceptable. If I do not receive any response soon I will be taking further legal action to recover my funds.”
“Very helpful customer service who are very pro-active. I started to see a difference in my weight loss journey when I reached 1.5mg. I start on 2mg next week and I hope to continue losing on this dose.”
“I was so impressed by how good the information was on the website and the consultation process was easy to follow. I engaged with lovely people via email that followed up abs were helpful and asked the right questions . I feel comfortable that they were thinking of my health and making sure I got on the right treatment .”
Hey Rachel. Your feedback is great for us to hear! We are always looking for more ways to make our service and website better so keep checking back to see what new features we are putting live. We wish you all the best on your journey. We're here whenever you need us. myBMI
Hi, many thanks for your feedback. We are aware of this issue and are proactively working with internet providers to remove these blocks. If you have any issues accessing the service please don't hesitate to contact us and we will be able to help. myBMI.
Thanks for leaving a review! We're pleased you're happy with the service. We are always happy to prescribe supporting treatments if necessary to help with how you're feeling. Best of luck on your journey. myBMI
“The service provided by My-BMI has been exceptional. I feel that my individual needs have been addressed. The treatment is proving effective for weight loss and although the side effects I have had have been minimal, these have been addressed with supplemental medication to address these. I really am impressed with the professional approach and can't recommend My-BMI highly enough!”
Hi Richard. We are so pleased with your review! Our patients are at the heart of everything we do and we are always here to help you every step of the way. Congratulations on your weight loss and best of luck on your journey! myBMI