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MOUTH ULCERS & GUMS Reviews

4.7 Rating 1,589 Reviews

94 %

of reviewers recommend MOUTH ULCERS & GUMS

Company Reviews

Product Reviews

4.7

Based on 1,589 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MOUTH ULCERS & GUMS:

The Mouth Ulcers Shop is a specialist online store developed for people who like myself suffer from uncomfortable mouth conditions that impact upon their quality of life. The most commonly experienced conditions in the UK adult population including gum disease (75-80%), mouth ulcers (20-30%) and dry mouth (15-20%). While the causes are often different and varied the conditions are themselves linked, so in simplistic terms once your oral health is compromised by one you are very likely to experience another. Professional guidance is therefore to treat the symptoms and where possible managing the underlying cause.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry I DID NOT get it until today!!!!”

Posted 1 week ago

“Never received my package. Had to pay 54 EUR on top of the purchase price. NEVER AGAIN”

Posted 6 months ago

Dear Dominique Thank you for your feedback. A member of customer services department will contact you asap. regards MU&G

Posted 6 months ago

“did not get the item never + they necer answer my mail”

Posted 8 months ago

Dear Gal, Thank you for your feedback. A memeber of our customers department will email you asap. Kind regards MU&G

Posted 8 months ago

“Have not received Curasept and have not received any shipping and delivery updates.”

Posted 1 year ago

“I have not received the products! And nobody is replying to my emails.”

Posted 1 year ago

“Initial purchase never delivered. Mouth Ulcer offered to send another delivery. However second delivery was not product ordered. Finally at third attempt delivery made. Everybody makes mistakes. It's how they are rectified that is defining.”

Posted 1 year ago

Hello, Thank you for your review and thank you for understanding. We are sorry about this. We hope that you are satisfied with the way we handled and rectified this issue and hope that you are enjoying your new dental products. Please let us know if there is anything else you require help with. Mouth Ulcers & Gums Team

Posted 1 year ago

“Terrible experience. I never received the package, the company couldn't share a tracking number and they refused to reimburse the shipping costs. I definitely don't recommend their services.”

Posted 1 year ago

“You didn’t send me my order that’s not nice”

Posted 1 year ago

“I’d love to write a good review but I’ve not received my order from the beginning of December”

Posted 1 year ago

Hi Jan, We are very sorry about this. Our system shows that your order was shipped on the 30th November. Due to the ongoing Royal Mail Strikes, there may have been a delay in delivery. However, you should have received your parcel by now. If this is not the case, then please get in touch with our customer service team via phone or email where a member of staff can more quickly issue you with a replacement or a refund. Once again, we apologize for this! Mouth Ulcers & Gums Team

Posted 1 year ago

“No review possible as I am still waiting for my trial pack to arrive nearly a month after I have ordered it. This is an appalling advertisement for your company for a new client.”

Posted 1 year ago

Hi Pauline, We are very sorry about this. Your order was shipped on the 6th of October via Royal Mail 2nd Class Post. Unfortunately, as you have not received this by now, we can only assume that your parcel has been lost during delivery by Royal Mail. Please could you contact our customer service so that we can more quickly issue you with a refund or replacement? Thank you and once again we apologise for this inconvenience, Mouth Ulcers & Gums Team

Posted 1 year ago

“I was charged double tax and import fees. They aren’t set up for business in the EEA after Brexit so be careful!”

Posted 1 year ago

“Sorry didn’t work for me but service was excellent”

Posted 1 year ago

“Awful customer service!”

Posted 1 year ago

Hi Ruta, We are sorry that your experience with us has been negative. We greatly value and take feedback seriously as we strive to always improve our service in order to increase customer satisfaction. Please could you provide us with more detail on what has happened so that we can help you resolve this. Thank you and once again we apologise, Mouth Ulcers & Gums

Posted 1 year ago

“Packet received had been opened with tablets missing”

Posted 1 year ago

Hi Angela, Thank you for your review. We are extremely sorry about this! An investigation has been opened to look into how this could have possibly occurred. According to our records, you were already sent a replacement on the 17th of June. Please get in touch with us if you have any further issues regarding your order and this replacement. Thank you, & once again we apologise for this! Mouth Ulcers & Gums Team

Posted 1 year ago

“After three weeks the order still hasn't arrived. A query was not answered. No tracking number was sent.”

Posted 2 years ago

Hello Barbara, We are very sorry to hear this. I have checked our records and can see that your order was shipped on the 2nd February via Royal Mail 2nd Class Mail. This shipping option does not come with any tracking. As you have still not received your order, unfortunately, I can only assume that it has been lost during delivery. Please get in touch with our customer service on 020 3982 3240 where a member of our team can issue you with a refund or replacement. Again, we apologise for this inconvenience and hope we can make it right, Mouth Ulcers & Gums

Posted 2 years ago

“It is with immense regret I give this product one star. It did absolutely nothing for my ulcers and I bought two of them so sadly they're in the bin. It does not attach itself to the ulcer and gives ZERO relief.”

Posted 2 years ago

Thank you for taking the time to provide us with feedback. We are very sorry to hear that this product has not been right for you. We advise you to contact our customer service who may be able to further guide you in order to find a product better suited for you. Additionally, we recommend you to take a look at the reviews on our ulcer products to become introduced to alternative ulcer treatments. Once again we apologise for this & wish you all the best for 2022, Mouth Ulcers & Gums :)

Posted 2 years ago

“Did not help.”

Posted 2 years ago

Hi Tom, Thank you for the feedback. We are very sorry that this product was not right for you. Please feel free to take a look at our other products or call our customer service for some guidance on what product may be better suited for you. Thank you, Mouth Ulcers & Gums

Posted 2 years ago

“This product was bought to help with dry mouth at night, it didnt help because I had to keep swallowing which prevented me from sleeping.”

Posted 2 years ago

Hi Kathleen, Thank you for your review. We are sorry that this product did not meet your expectations. The product helps to fight dry mouth by enabling more saliva flow, this is why you experienced the constant need to swallow, indicating that the product is working as it should. If this was too uncomfortable for you, please take a look at our other products in our dry mouth range to see if any of those are better suited to you. Thank you, Mouth Ulcers & Gums Team

Posted 2 years ago

“Awaiting order still poor service”

Posted 2 years ago

Hello Susan, Thank you for your review. We are very sorry to hear that you still have not received your order. According to our system, your order was shipped on the 31st of August via Royal Mail 2nd Class post. You should have received this by now. As this is not the case, we can only assume your parcel has been lost by royal mail and we are truly sorry on their behalf. Please get in touch with our customer service team by phone on: 020 3982 3240 or by email at: shop@mouthulcers.co.uk, where our team would be able to help sort this out through a refund or a replacement. Again, we are very sorry about this inconvenience. Mouth Ulcers & Gums 🦷

Posted 2 years ago

“I made a booking by phone for an item as I am going through mouth radiotherapy. The item I requested I needed urgently and said this to sales team. A week later it turned up by 2nd class post. I sent the company an email via there website and they didn’t have the courtesy to respond. Great product bad service”

Posted 3 years ago

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MOUTH ULCERS & GUMS is rated 4.7 based on 1,589 reviews