DrLocksmith LTD Reviews

Name: DrLocksmith LTD
Address: 140 Greenford Avenue, London
Rating: 3.39

3.4 Rating 59 Reviews

59 %

of reviewers recommend DrLocksmith LTD

Company Reviews

Questions

Visit Website

Phone:

+442038703732

Email:

office@keys247.co.uk

Location:

140 Greenford Avenue
London
W7 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing about this company is good. Lies, lies, lies. Prices out of this world. Basic lock change (cheapest lock) cost £240. Never again”

Helpful Report

Posted 2 months ago

“Very helpful guy but prices are extortionate Opening the door and changing the lock GBP 837 with discounts. My mum has fallen and was on the floor so no real alternative”

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Posted 4 months ago

“I called them 3 times, each time they said they had passed on my details to a locksmith who would call me. After 40 minutes, eventually I did get a call from a man called Tony. Tony was very rude and also tried to push the quote up for 4 times the price that was suggested on the website, for an extremely simple local job. After asking him to breakdown the prices he hung up on me.”

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Posted 5 months ago

“Exploitation at its worst. When inner door latch failed, the student tenants were charged £180 to enter the front door and then the same again for the inner door which was irreparably damaged when less drastic options were available. Not happy with that they were then charged a further £144 for a 2 minute job to replace the front door cylinder with a cheap (£10) alternative. My complaint and request to at least rectify the unsatisfactory replacement cylinder I was rudely refused noting that's what you get for that price.. really! Absolute rogues, I have worked with many locksmiths who have expertise, finesse and consideration. This company have none of that and can not be described as locksmiths.. Use at your peril”

Helpful Report

Posted 7 months ago

“Said they would come in half an hour, took over an hour. Over the phone they said £60. Didn't attempt to open the door, just drilled it, charged me another £120. They then wanted to charge me £250 to replace the lock. I lost my patience and said just leave it I don't want you to change the lock, these costs are ridiculous. I now don't have a lock there, just using the deadlock underneath. Paid £189plus VAT to have my lock destroyed. They also gave me a fake email address to send my complaint to.”

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Posted 8 months ago

“Very poor response to my emails”

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Posted 8 months ago

“I was quoted £50, and that the person will be at my place in 20 min. After waiting for almost an hour the job took about 5 minutes and I was charged £321,60. I tried to argue this charge and the guy told me about call charge and vat and all this was never discussed beforehand. I was on my own, late and I felt bullied to pay this amount. The invoice says one agreed on the price before job started which wasn’t true when I asked he said I need to sign it for payment to be processed. Very disappointing,”

Helpful Report

Posted 10 months ago

“Arrived in a car not a van no signage . To gain access to home with key stuck in lock. Pretended to drill lock .but simply used a jemmy. Then stated 280 min for a lock When asked what type is it sold secure and proof of price . Declined. Then ended up charging the 80yr old occupant 630. For approx 45mins work . Reduced it to 570 after a compliant . Then still charged 630 Saying it was the boss that makes all the decisions. Told occupant to lie to her insurance company and say it was a defective lock. Then put a claim in”

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Posted 10 months ago

“Ruben was great but they charged a lot more than was quoted!!!”

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Posted 1 year ago

“The customer service operator said it costs 59£ she did not mention vat and she did not mention that it could cost more . I ended up paying 202£. The speed of the service was good but the price is bad and the info miss leading.”

Helpful Report

Posted 1 year ago

“SCAM LOCKSMITH DO NOT TOUCH. You will be charged £1000's. BBC Rogue Traders looking into complaints and scheduling a programme.”

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Posted 1 year ago

“When i called I was quoted 100 - 150 as I was locked out of my house. When the 'locksmith' came he said he didn't know the door was closed he thought it was just a lock change? and it will be an extra 200 to actually open the door before he can replace the lock which I would still have to buy for 150. Equalling a total of 350. I refused and paid the £36 call out fee ( which I shouldn't have paid as I was misquoted ). I called a real locksmith called Chris with 'Am-pm locksmiths' and he did the job fast, efficiently and £200 cheaper than quoted previously.”

Helpful Report

Posted 1 year ago

“charged 627 for a lock to be replaced, went to a local locksmith for extra key and was informed that the cost should have been around £200.”

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Posted 1 year ago

“First the guy said that the total price is £189 for changing the lock and after the job was done, he wrote an invoice totaling to almost £400. After refusing to pay as we had a verbal agreement for a different price, the price dropped to £240 with VAT included. They will try to rip you off but always ask for the TOTAL price before the job starts and after it is finished do NOT pay amount that is higher than the price agreed. I have called their agency number and refused to pay over the phone!”

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Posted 1 year ago

“The fat ass in the little white car can’t drive and cut me off multiple time on 630 and I30.”

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Posted 1 year ago

“SCAM & Horrible, The lady on the phone said it’d cost 59£+ VAT, they charged me 399£, I’ll make a complaint against this company, this should be illegal.”

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Posted 1 year ago

“Excellent service provided by Ruben , he was very friendly and helpful .”

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Posted 1 year ago

“The locksmith was aggressive and smelt of alcohol. I told him to leave. This company has so many genuine 1 star reviews - I am sure the 5 star reviews are fake.”

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Posted 1 year ago

“5 minutes job and £450 charged. Completely ripoff company”

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Posted 2 years ago

“Terrible company. I was quoted £59.95 on phone to open a locked internal door as has lost a key. I was NOT told this was a call out charge. When he got to my house I discovered 2 other locked doors needed opening. He told me each opening of the locked door was £180 plus vat. Feeling vulnerable and desperate to get the job done as taken time off work I paid over £700. Only by then talking to another company was I made aware that this was a complete ripoff. I didn’t even replace the locks. The work took no more than 45 minutes in all which equates to over £1000 per hour labour. Who earns that ! I have emailed the company but no response from them. I have been a mug and been completely mugged off. DO NOT GIVE THEM YOUR BUSINESS. there are many honourable companies out there.”

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Posted 2 years ago

DrLocksmith LTD is rated 3.4 based on 59 reviews