Jenson Samuel Reviews

Name: Jenson Samuel
Rating: 4.84

4.8 Rating 604 Reviews

96 %

of reviewers recommend Jenson Samuel

4.8

Based on 604 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Jenson Samuel 5 star review on 12th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It never turned up”

Helpful Report

Posted 5 months ago

We’re sorry to hear your item didn’t arrive. I’ve just checked the tracking & it looks like it was delivered Monday of this week. I can also see there has been no prior contact with the customer team, but we’re here to help with any question or concern you may have. The direct email address for customer services is below & i’m sure they’ll be able to assist. Enquiries@jsshirts.co.uk Many thanks The customer relations team

Posted 5 months ago

“Sent back as very small. Ordered size 16 collar and Large but it was way too small .”

Helpful Report

Posted 6 months ago

Many thanks for the feedback, i can see the shirt size ordered was a medium which might explain why the shirt was smaller than you expected. We do have a full size guide to help customers double check which size they require. Please get in touch with the customer service team using the following email address if you need anymore help enquiries@jsshirts.co.uk

Posted 6 months ago

“Shirt never arrived when ordered in good faith.”

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Posted 7 months ago

“I recently sent you an email regarding my order which I HAVE NOT received I am still waiting for you to get back to me I am very disappointed as the wedding for which I ordered the items for has passed I do not want it and would like my money back As on my last email i would appreciate you contacting me as soon as possible”

Helpful Report

Posted 1 year ago

“Paid for expedited delivery, it was delayed and did not come in time. No offer of refund for additional postage costs”

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Posted 1 year ago

HI Ian, we are really sorry the item arrived late. I can see It was dispatched on 30th November & delivered on 2nd December. As you can appreciate at this time of year items are taking a little while longer due to Black Friday & the recent postal strikes. I can't however see any communication from yourself to the customer service team regarding the delivery issue. If you had contacted us directly one of the team would have happily refunded your expedited cost you had paid. If you get in touch directly with customer service we would be more than happy to refund that back to your account. You can either contact the team on enquiries@jsshirts.co.uk or 01274945981

Posted 1 year ago

“Unfortunately, the grooming kit which was apparently dispatched 10 days ago hasn't arrived yet, so I am unable to write a review on the product but the delivery leaves a lot to be desired!”

Helpful Report

Posted 1 year ago

Good afternoon, we are deeply sorry your item hasn't yet arrived. I can see that the order was dispatched on Monday 28th November (the day after you ordered the product) via a second class delivery option with Royal mail. We are seeing them take slightly longer than usual because Black Friday & Royal Mail taking strike action. The customer service team would be able to help you directly with this & they are more than happy to assist with any questions you may have. Please contact them directly on enquiries@jsshirts.co.uk or 01274947141.

Posted 1 year ago

“The suit is a very bad fit, the shoulders have a strange extra bit of material which pokes out like something from an 80's glam rock band. When putting the jacket on the lining pushed out of the cuffs and the whole three piece had unfinished off bits of thread popping out of about fifty percent of the seams. Don't waste your money, honestly it's not worth £100 let alone the £300 they charge.”

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Posted 1 year ago

Hi Ben, we’re really sorry that your not totally happy with the suit, I can see that you currently haven’t returned the item to us. We do offer a 30 day returns policy for refund or exchange so if you are not totally satisfied please return it. If you have any questions or would like us to assist further, please get in touch with us and we would happily help

Posted 1 year ago

Jenson Samuel is rated 4.8 based on 604 reviews