Ivel Valley Wild Bird Food Reviews

Name: Ivel Valley Wild Bird Food
Rating: 4.91

4.9 Rating 3,600 Reviews

98 %

of reviewers recommend Ivel Valley Wild Bird Food

4.9

Based on 3,600 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Ivel Valley Wild Bird Food 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bag of seed not sealed properly so lost half of it all over my floor”

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Posted 1 week ago

I am sorry to hear that the bag of seed was split on arrival. I have emailed you direct, so that we can rectify this situation.

Posted 1 week ago

“I have not opened the food so cannot judge the quality. The service from the team at Ivel Valley was excellent but they were let down by the courier who left the package unprotected in pouring rain at the end of the drive. He arrived well before the stated delivery time and would not come to the house as the dog was in the garden. He did not call to say he was there so I could bring the dog (soppy Labrador)in, nor did he message to say it had been delivered.”

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Posted 1 month ago

“I purchase the bird suet pellet which are very good but occasionally I buy suet pellets off Amazon because I can buy a mixed 12.5kg bag. I really wish Ivel Valley would do a mixed suet pellets, I can’t afford to buy separate bags, or at least treat your total volume order when you have to buy separately so when you’ve ordered over 12.5kg in total it’s at the cheaper price.”

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Posted 2 months ago

“Hi Just to let you know that no birds seem to like the raisens you have in the My Robin and me Mix food. The rest they love, but I am always left with the raisens. The Meal worms I purchased from you don't seem as poular as my previous supplier. They seem to have more 'bits' in them. The Starlings used to clear my Meal worms in seconds, but now they leave some behind.”

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Posted 2 months ago

“Unfortunately there courier keeps leaving packages outdoors ,dont knock,just drop and leave,when was it acceptable for couriers to leave packages outside un-attended.”

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Posted 4 months ago

“Recent order of 144 suet logs arrived. All boxes were drenched in oil , fat from the suet and the logs were a light pink. Not the usual red and just a bit of melted suet in the boxes. Birdsnot as keen once the logs are a pinky colour. Not fresh it seems”

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Posted 5 months ago

Thank you so much for your feedback, and I am sorry to hear that the boxes were very oily. Please always get in touch with us at the time, to advise if a product isn't 100% and we will do our best to rectify the situation. The colour of the logs is correct, as we are trying to reduce the amount of colour that we put in the suet so that it is a more natural colour.

Posted 5 months ago

“I was disappointed to receive parcel with seed in plastic bags, rather than paper.”

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Posted 5 months ago

All the smaller bags of seed are now Oxo-Biodegradable Packaging, which can be recycled with ordinary plastics. If it escapes collection, it will degrade/biodegrade in the open environment on land or sea (by becoming food for bacteria and fungi). It does not create microplastics because the material is ultimately completely consumed by bacteria until there is nothing left.

Posted 5 months ago

“I can’t really comment as I haven’t tasted it, but the birds like it”

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Posted 6 months ago

“Going down hill!”

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Posted 7 months ago

“Delivery excellent. Fat balls good. Robin Mix could be better”

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Posted 9 months ago

“Delivery was good apart from the burst bad of bird seed all over box bag half empty.I felt that the fat balls do not have much seeds in them and again some of the balls were all crumbled in box. We will have to wait to see if the birds like all products bought”

Helpful Report

Posted 9 months ago

I am sorry to hear that you received a burst bag of seed on your delivery. Please always email us if you are dissatisfied with any part of our service, and we will do our best to put it right. I will ensure the Customer Service Team get in touch with you about this issue.

Posted 9 months ago

“Delivery good but unhappy with dried mealworms, see separate review.”

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Posted 11 months ago

“It won't be a very good review at the moment I'm afraid as one of the items arrived damaged and I'm still waiting for the replacement item. The lady did say it was out of stock so may not be for a couple of weeks.”

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Posted 11 months ago

“Product was actually very good. The problem was the packaging. At least 3 of the plastic containers had opened during transit. I managed to salvage most of it though”

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Posted 11 months ago

Thank you for taking the time to leave a review. We're so sorry that your experience wasn't a fantastic one. If you haven't contacted us already, we'd love the chance to chat. Please email support@ivelvalley.co.uk and we can hopefully turn this experience into a positive one.

Posted 11 months ago

“Arrived quickly.”

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Posted 1 year ago

“I adore the mix for the Robins. We ordered two big bags to get us through spring. Both bags arrived with large tears in the bags where they were stitched together. About a quarter of the seed escaped and was at the bottom of the box. Very disappointing.”

Helpful Report

Posted 1 year ago

I am sorry to hear that the bags were split on arrival, and the product spilled into the box. If you do receive any damaged boxes/bags, please always advise us straight away, and we can rectify the situation accordingly.

Posted 1 year ago

“Happy with the food but the parcel arrived in bad state. Quite badly damaged. As a result one bag of suet pellets had burst open pellets inside. Pellets everywhere and then all over the floor. The box seemed pretty frail for such a heavy load. The order included a 12kg bag of sunflower seed. All disappointing.”

Helpful Report

Posted 1 year ago

I am sorry to hear that one of the boxes was damaged, and the product spilled onto your floor. If you do receive any damaged boxes, please always advise us straight away, and we can rectify the situation accordingly.

Posted 1 year ago

“No notification of delivery. goods left on doorstep and as disabled unable to access my property.”

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Posted 1 year ago

“Bird food is good and delivery prompt but my email of Jan 21 was never acknowledged”

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Posted 1 year ago

I am pleased that you are happy with the bird food. I have checked and we have unfortunately not received an email from you. Can you confirm which email address you sent this to, as there are a couple that are not monitored.

Posted 1 year ago

“The bird food is fine but the standard of customer service is not. They may very well be extraordinarily busy at the moment but I didn't receive any offer of help or explanation when the courier delivered one box to the old address, not two and the courier label on it implied I had been short delivered. The other box had been delivered to the address I asked the entire order to be redirected to. I have solved the problem but companies should not be so hasty in asking for plaudits.”

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Posted 1 year ago

I'm sorry to hear that you disappointed with our customer service. However, I don't believe you emailed or called to advise us that DPD had not delivered as they should have done. If this had been the case I can assure you that we would have done our utmost to help. If you wish to discuss this further, please don’t hesitate to contact our customer service team.

Posted 1 year ago

Ivel Valley Wild Bird Food is rated 4.9 based on 3,600 reviews