Home Heat Uk Ltd Reviews

Name: Home Heat Uk Ltd
Rating: 2.85

2.9 Rating 13 Reviews

46 %

of reviewers recommend Home Heat Uk Ltd

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Poynters Lane, Southend-On-Sea
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Home Heat Uk Ltd 1 star review on 8th February 2024

Julie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service and unresponsive. Initial response was quick but very expensive. Boiler still leaking but they won’t come back. Will encourage customers to sign up for a years free cover but fail to respond and cancellation of policy is difficult. My advice is to stay away there’s plenty of other options.”

Helpful Report

Posted 2 months ago

“DONT USE. Very poor performance. Charged me £200 for a call-out for a severe leak. They sent out a plumber who didn't even take the bath panel off, or look at any toilet or sink waste pipes, and pointed to some tile grouting and blamed it on that. Refused to refund when I went the next day and just fixed it myself with silicone (something the plumber should easily have done in 10 minutes). I'm not disputing the £200 call out if the chap did his job right, but if you cant use a silicone gun or take a bath panel off for a £200 call out and refuse a refund that is beyond a joke.”

Helpful Report

Posted 2 months ago

“rip off merchants. £154 for one hour call out, cancelled they then shopped around and a lad came out of ours to fix did aquick fix and said if no good he would call again on way to home net day which he did found prob and he would pass on to this rabble and then was told by them he was not beening paid for call out. Then this rabble informed me it would cost £540 to replace part (£75 for it) would work out better to replace with new boiler at about £1000 now seeking to recoupe call out fee as they man was in house tor 10 mins may cost me alittle more but will cost the thousands hopefully”

Helpful Report

Posted 5 months ago

“Appaling service the tech arrived after I paid £150 for just the pleasure hit the boiler with a wrench repeatedly then overpressurised the system and left saying it needed a lot of parts I phoned endlessly and was put off saying they could not contact the tech and the parts werent in we were left a week withhout hot water / heating previous to there arrival the boiler was fine just wanted a tiny occasional drip fixed ( parts £20 from anywhere) Was told it would be £400 for the re visit and parts so paid as were desperate, eventually a week later the good tech turned up but only fitted the daighram valve kit and microswitch £20) I assumed a new pump was going to be fitted now a week or so later the pump keeps failing, so have lost all that money for £20 parts repair.i requested a bill including parts fitted and cost breakdown, they said we dont do that?????”

Helpful Report

Posted 6 months ago

“Charged £170 for a call out, turned up and said the job was too big and left. Another plumber came and found the problem and fixed it in 30 mins. Wouldn't employ this company for anything they'll rip you off and the office no helpbat all.”

Helpful Report

Posted 9 months ago

“Left me with no hot water and boiler still leaking all weekend promised to be in touch Mon but didn’t ring till Tues afternoon they said it needed a part Plumb centre is open on Sunday so why could it not be done cost me £202 and still not fixed by them so called emergency firm”

Helpful Report

Posted 10 months ago

“Disgraceful service!! Paid £142 for a gas engineer to look at my boiler do nothing and I told him the problem and he couldn't do it!! And the still changed me full price!!! Keep away!!”

Helpful Report

Posted 10 months ago

“Needed an emergency plumber as we had water leaking all over the kitchen and our regular plumber was away. They took a huge non-refundable payment upfront before arranging anything. The plumber was booked mid-morning, but didn't arrive until the evening despite several chases and false promises. He undertook such poor work, charging another large sum for a small piece of plastic, and the "repair" broke within a few weeks which flooded our kitchen again. Our regular plumber came to look at this and took photos of the work Home Heat had done to share as he couldn't believe the terrible job that had been done. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“I have used them twice, never disappointed. Highly recommended them for your plumbing needs. Home Heat plumber is excellent. The price was fair. Thank you”

Helpful Report

Posted 2 years ago

“Amazing service!very grateful for the quick response and for sending an emergency engineer. He was at more door within 30 mins or less , Home Heat Plumber was very professional and explained the issue. He reassured me, not to worry and he will fix it as I was in full tears. Thank you so much”

Helpful Report

Posted 2 years ago

“We were very impressed with the service we received from Home Heat UK Ltd. Speedily completed. Cleaned up after job. Plumber was Good. Thanks”

Helpful Report

Posted 2 years ago

“I called out Home Heat UK for a major water leak I was having, they came out within the hour and had the leak stopped within 5-10 minutes! What a service! I honestly could not be happier and if I could rate them higher then 5 stars I would!”

Helpful Report

Posted 2 years ago

“Excellent plumbers used them a few years ago for some plumbing work. Called them again this year for a separate problem on our boiler and Home Heat had fixed it same day. Thanks definitely recommended”

Helpful Report

Posted 2 years ago

Home Heat Uk Ltd is rated 2.9 based on 13 reviews