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Halo Reviews

4.2 Rating 6,246 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 11th March 2024

Halo 5 star review on 16th February 2024

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Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

Halo 5 star review on 10th May 2023

26

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a fabulous selection of classes and the staff are super helpful.”

(Maesteg Sports Centre) - Posted 2 weeks ago

“It's not bad but not the best because they are always got something broken”

(Leominster) - Posted 2 weeks ago

“Having attended classes for a number of years, I would call it a happy and friendly leisure centre with a wide range of classes. Always found the staff to be helpful with nothing seeming to be too much trouble. From time to time there are minor maintenance issues, but that's only to be expected. My main beef would be that sometimes car parking can be difficult but that's probably only when one of my classes clashes with a local football match.”

(Highworth Recreation Centre) - Posted 2 weeks ago

Thank you for taking the time to give us a brilliant 5* review and great feedback. Sorry that you find parking an issue at times. We are lucky that we have free parking in the town provided by Highworth Town Council which means the car park outside the centre is used heavy by residence and other user of facilities in the area, and football nights are always a challenge! Many thanks Corina

Posted 2 weeks ago

“Really could do with a good clean, apart from the floor, the toilets, showers and changing rooms look disgusting and if there are cleaned, the are not cleaned regularly or properly.”

(Bridgnorth) - Posted 2 weeks ago

“Overall I am happy with my experience. However, customers are frequently entering the pool without showering first and/or getting in and out of the pool to use the sauna without showering. For hygiene reasons, I would like to see more signs around the sauna area reminding people to shower before entering the pool, particularly after using the sauna, but in general this basic rule being enforced by staff who watch people getting in and out without showering. People must understand that skin exfoliating during a sauna & then using the pool to wash off & cool down without showering is disgusting. It is starting to put me off using the pool. Water machine has been out of order for weeks on the ground floor now so it would be nice to see faults repaired a little quicker.”

(Ledbury) - Posted 2 weeks ago

“Great facilities. Poor staff”

(Bridgend Life Centre) - Posted 2 weeks ago

Hi Roberts Thank you for taking the time to share your feedback, we genuinely appreciate customers like you who take the time to let us know about their experiences and help us improve our services. We would like to apologise for the unpleasant experience you had due to poor staff. We understand how frustrating it can be when staff do not meet your expectations. Please be assured that this is not the standard service we aim to provide, and we sincerely apologise for any inconvenience caused. To help us better address the issue and improve our services, we would appreciate it if you could please provide us with more details such as which specific aspects of the staff's performance were unsatisfactory? Was there anything specific that you think we can do to enhance our service quality? Halo Team

Posted 2 weeks ago

“Great facilities and great staff and always very helpful. The only 2 major issues I have is parking and the stink from gents urinals. 1. Parking is terrible. Non disabled badge holders parking in disabled bays and parking in general where some people just park wheverthey wish. 2. Gents toilets absolutely stink of urine, I use the toilet 2/3 times a week and it smells on every visit (I don't mean a hint.. it absolutely stinks of p*ss)”

(Bridgend Life) - Posted 2 weeks ago

Hi Thank you so much for your fantastic rating, we greatly appreciate your kind words and your support. We're thrilled to hear that you've had a positive experience with our facilities and staff. We apologize for the inconveniences you mentioned regarding parking and the smell in the gents urinals. We understand how frustrating it can be when non-disabled badge holders misuse the designated parking spaces, and we are taking steps to address this issue and enforce the proper usage of those bays. Regarding the smell in the gents toilets, we assure you that we will investigate the matter thoroughly and take appropriate action to resolve it. Halo Team

Posted 2 weeks ago

“Very friendly staff.”

(Leominster Leisure Centre) - Posted 2 weeks ago

“Good do with a really good clean Rust, mould and dirt I the swimming pool. Swimmers walk In to the changing rooms with their outdoor shoes despite the signs. I m not entirely sure that the staff don't wear their outdoor shoes in the pool either.”

(Leominster Leisure Centre) - Posted 2 weeks ago

“I attend several group classes each week at halo Bromyard. All of the instructors are encouraging and supporting. Most of the classes have a waiting list which is testament to the instructors and the effort they put in.”

(The Bromyard Centre) - Posted 2 weeks ago

“A well run facility managed and staffed by competent, friendly team members.”

(The Bromyard Centre) - Posted 2 weeks ago

“Great selection of classes available, instructors and staff are helpful and encouraging.”

(Bridgend Life Centre) - Posted 2 weeks ago

Hi Sara Thank you so much for taking the time to rate us with 4 stars, we really appreciate your feedback and support. We are thrilled to hear that you found our selection of classes, our instructors and staff were helpful and encouraging. Providing a positive and supportive environment is one of our top priorities, so it's wonderful to know that we are meeting your expectations. Halo Team

Posted 2 weeks ago

“Staff always very approachable and helpful. Centre very clean. Outside car park could be tidier but maybe not their responsibility. Hours of Swim for Fitness suit me. Water temperature perfect. Thank you for this service.”

(Ynysawdre Swimming Pool) - Posted 2 weeks ago

Thank you so much for your exceptional 5-star rating We truly appreciate your kind words and are thrilled to hear that you found our staff to be approachable and helpful. Our team takes great pride in providing excellent customer service, and we're glad that it did not go unnoticed. We also appreciate your feedback about the cleanliness of our center. We strive to maintain a clean and welcoming environment for all our visitors, and we will certainly address the tidiness of the car park. Thank you once again for choosing Halo, and we look forward to serving you in the future.

Posted 2 weeks ago

“I mainly use the facilities for gym and swim... The gym is well equipped, with a huge variety of machinery, weights, etc. The swimming pool and leisure pool i use for recovery after the gym, and enjoy the sessions.”

(Hereford LC) - Posted 2 weeks ago

“The staff make Hereford swimming pool … very friendly, encouraging & welcoming!”

(Hereford Leisure Centre) - Posted 2 weeks ago

“The laned swimming is a bit of a joke, the fast and medium swimmers should be separated. You can't get a good swim without the so called medium swimmers either getting in the way or just ruining a set by pushing off right in front of you when you go to turn.”

(Bridgnorth) - Posted 2 weeks ago

“All staff are very helpful, the modernisation requires their assistance, it should be a fantastic centre when the works are complete”

(Pencoed Swimming Pool) - Posted 2 weeks ago

“Good facilities clean and fresh smelling”

(Hereford LP) - Posted 2 weeks ago

Dear Alison, Thank you so much for your amazing 5-star rating of Halo! We truly appreciate your support and we're thrilled to hear that you had a positive experience with us. Kind regards Hereford Leisure Pool Team

Posted 2 weeks ago

“Great pool and the classes are really good.”

(Bridgnorth Endowed Leisure Centre) - Posted 2 weeks ago

“Staff very helpful and polite. Facility clean Some lockers in pool area broken so sometimes difficult to find one working to use”

(Leominster) - Posted 2 weeks ago

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Halo is rated 4.2 based on 6,246 reviews