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Halo Reviews

4.2 Rating 6,264 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 11th March 2024

Halo 5 star review on 16th February 2024

Halo 5 star review on 10th January 2024

Halo 5 star review on 1st January 2024

Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

Halo 5 star review on 10th May 2023

26

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is very good”

(Hereford LC) - Posted 1 week ago

“The Gym has has gone down hill.A few months back you replaced what was top quality gym equipment with less equipment and of inferior quality. I use the gym at around 7am 5 or6 times a week and although it's not usually that busy you can't always use the equipment that you want to because they are in use.It must have cost mega bucks with money that could have been used to revamp the steam/sauna rooms which wouldn't have cost the earth.”

(Hereford Leisure Pool) - Posted 1 week ago

“Staff are brilliant very accommodating friendly and helpful. Men’s changing room refurb is going on to long.”

(Pencoed) - Posted 1 week ago

Hi Robert, We appreciate your feedback and are glad to hear that you had a positive experience with us. We are particularly thrilled that you found our staff to be brilliant, accommodating, friendly, and helpful. It's our priority to ensure that every customer feels well taken care of. We understand your concern regarding the men's changing room refurbishment project extending longer than expected. The area is now open as a unisex changing area for the meantime as the work in the women's carries on. We apologise for any inconvenience caused during this process and appreciate your patience. Best regards, Halo Management Team

Posted 2 days ago

“Staff are always welcoming, facilities are up to date and kept spotlessly clean. All in all a great experience!”

(Ross Swimming Pool) - Posted 1 week ago

Hi Robin Thank you for your five star review. We appreciate the lovely feedback. We hope you continue to enjoy using our facilities, Kind regards, Ross Halo Team

Posted 1 week ago

“The new mens changing rooms are ok but dark, lighting needs to be improved. The cubicles being dark grey doesn't help this. The new fixed head showers are very limited as you have to stand so close to the wall to use. We have deep shower with water covering only 10% of it, you hit your head on wall when showering.No mirrors as yet but I'm assured these are due shortly. Incfeased surface areas means more difficult to clean so lets see how this goes.”

(Pencoed Swimming Pool) - Posted 1 week ago

“Helpful, pleasant staff. Good parking nearby.”

(Bromyard) - Posted 1 week ago

“Clean, well run centre with new equipment in the gym. Friendly, approachable staff.”

(Hereford Leisure Centre) - Posted 1 week ago

“friendly and helpful staff”

(Hereford LC) - Posted 1 week ago

“Fab welcoming staff, lovely building, easy to use app.”

(Maesteg Sports Centre) - Posted 1 week ago

Thank you for your 5 star rating and positive feedback. We will ensure that the staff are made aware of your comments. Kind regards Maesteg Staffing Team.

Posted 1 day ago

“The Swimming Pool gym is a good environment for exercise but some non working machines need replacing. Staff are always courteous and friendly. The referral instructor is incredible at his job.”

(Maesteg SP) - Posted 1 week ago

Dear Maria, Thank you so much for your kind 4-star rating of Halo! We truly appreciate your feedback and support. We are elated to hear that you find The Swimming Pool gym to be a conducive environment for exercise. Our team strives to create a space where you can feel comfortable and motivated to reach your fitness goals. We apologize for any inconvenience caused by the non-working machines. Rest assured, we take your feedback seriously, and we have already initiated the process of replacing them. Soon, you will have access to a fully functional gym with top-notch equipment. It warms our hearts to know that our dedicated staff always leave a positive impression on you. We firmly believe in providing courteous and friendly service to all our valued members. Your satisfaction is our utmost priority. Lastly, we couldn't agree more about the incredible skills of our referral instructor. We are thrilled that you have benefited from their expertise and dedication. They truly deserve the praise. Once again, thank you for your support and for taking the time to share your experience. If there is anything else we can do to enhance your Halo experience, please do not hesitate to let us know. We look forward to serving you again soon. Best regards, Halo

Posted 3 hours ago

“Local, good value and friendly”

(Bridgend Life Centre) - Posted 1 week ago

Hi Scott Thank you so much for your 4-star rating of Halo! We truly appreciate your support and feedback. It's great to hear that you found us to be good value, and friendly. We strive to provide an enjoyable experience for all our customers, and your kind words serve as an encouragement to our team. Halo Team

Posted 1 week ago

“Equipment always available to use, very friendly staff, always helpful.”

(Ledbury) - Posted 1 week ago

“Some instructors do not give value for money as they start late and finish early. Parking can be difficult and you have to get there very early to ensure parking to attend your class.”

(Bridgend Life) - Posted 1 week ago

Hi Kathryn Thank you so much for sharing your feedback. We will take your feedback on board to ensure classes are starting and finishing on time. Halo Team

Posted 1 week ago

“The rating is to highlight the issue rather you skim over the review because it has a higher star rating. My rating would be 4 star based on swimming alone. That said i do feel in the "swim for fitness" activity you need to add more lanes. So currently you have two fast lanes roped off. Then two big double lanes for medium and slow swimmers. I thought if you added another rope in to lane 3/4 the wide medium lane you create a medium to fast lane next to the two fast lanes. This additional lane would help split out the fast lane swimmers so the lanes won't be too full. This would use up the space in lanes 3/4 more effectivily also. If you would like to discuss further to my ramblering above please call or email 07799888246 or tdines2317@hotmail.co.uk. Other than that the pool is clean and tidy and the pool staff are friendly helpfull and always greet us with a warm smile even at 6.20 am.”

(Leominster) - Posted 1 week ago

“Nice gym but no squat rack is a shame”

(Bridgend Life Centre) - Posted 1 week ago

Hi Will Thank you for taking the time to rate Halo with 4 stars! We truly appreciate your feedback and support. Regarding your comment about the gym lacking a squat rack, we hear you loud and clear. We apologize for any inconvenience caused by this missing equipment, and we will take this into consideration for the future. Halo Team

Posted 1 week ago

“I really enjoy going Bromyard gym the staff are really helpful and always got a smile for you. I would of given 5stars but I wish the showers were a bit warmer.”

(Bromyard) - Posted 1 week ago

“The staff are friendly and helpful and the equipment in the toning suite is top notch.”

(Hereford LC) - Posted 1 week ago

“Nice facilities, friendly and helpful staff.”

(Maesteg SP) - Posted 1 week ago

Dear George, Thank you so much for giving Halo a 5-star rating! We truly appreciate your kind words and positive feedback. It's wonderful to hear that you found our facilities to be nice and our staff to be friendly and helpful. We strive to create a welcoming and enjoyable experience for all our customers, and your review confirms that we're on the right track. We value your support and hope to have the pleasure of serving you again soon at Halo. Please don't hesitate to reach out if you need any assistance in the future. Thank you once again for your excellent review! Warm regards Halo

Posted 2 hours ago

“Excellent caring staff. Good facilities.”

(Hereford LC) - Posted 1 week ago

“Superb. Staff most helpful.”

(Ross) - Posted 1 week ago

Hi, Thank you for your five star review, we appreciate the lovely feedback on our centre and team. We hope you continue to enjoy using our facilities, Kind regards, Ross Halo Team

Posted 1 week ago

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Halo is rated 4.2 based on 6,264 reviews