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Gravel Master Ltd Reviews

4.2 Rating 187 Reviews

79 %

of reviewers recommend Gravel Master Ltd

Company Reviews

About Gravel Master Ltd:

Welcome to Gravelmaster a leading supplier of decorative aggregates and landscaping products in the UK. We have extensive knowledge and experience supplying our customers in the commercial, public and private sectors. We pride ourselves in supplying our customers with a wide range of high quality products. In order to cater for our diverse customer base and their requirements we have adapted our packaged offering so our products are available in loose loads, bulk bags, palletised and even sample bags. The majority of our products are available in sample bags allowing our customers to have a taster of our products before they commit to making a purchase. We have recently introduced our Gravelmaster Calculator which gives customers confidence that when they are purchasing our products they are ordering the correct quantity they require. At Gravelmaster all our products are naturally quarried within the UK and Europe and are all of the highest quality as well as being competitively priced. To compliment our modern production and packaging facility we have a dedicated team of friendly aggregate specialists who are committed to ensuring all our customers receive a professional and reliable service. We offer a fast and efficient delivery service, delivering direct to your home from within 48 hours of you placing your order.

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Phone:

0330 058 5068

Location:

Unit 10, Hayfield Business Park, Doncaster, Doncaster
Auckley
DN9 3FL

Gravel Master Ltd 1 star review on 1st May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is disgusting! Sent photographic evidence of incorrect product delivery which they completely ignore. They expect my to pay £50 to fix their mistake. Unacceptable! Photo clearly shows what i received from two deliveries of the same product. Their response? " we sent the correct item". Unbelievable ignorance!”

Posted 3 years ago

“If I could give Zero stars I would! No one answers the phone, no one answers the chat and no one emails you back! Gravel Master you need to sort your customer service side of things it’s letting you down! I asked for a refund in the end and I won’t be returning anytime soon to buy off you sorry.”

Posted 3 years ago

“Appalling customer service totally unresponsive. Over a week trying to get two large jumbo bags of substandard contents not suitable the the job intended. Would of declined delivery if had arrived when scheduled. However was delivered late so couldn't check the contents now stuck with it in my drive and can't get hold of anyone to get it picked up. Absolutely disgracefully company unresponsive!! Avoid at all costs use a local merchant.”

Posted 3 years ago

“Wish I could give zero stars!!! No delivery after 2 weeks and impossible to contact anyone. STAY CLEAR OF THIS COMPANY”

Posted 3 years ago

“If i could give a zero i would. Read all the other reviews regarding delivery. You choose a date and then they don't deliver (even if you get an email saying it's on schedule). No contact from them saying not to bother wasting your day sitting in waiting (from 7am till 6pm). No email or call saying when it will actually turn up. Do not know how a business like this still survives. Order from someone else.”

Posted 3 years ago

“Breach of contract - unfair cancellation and delivery process coupled with poor customer service Ordered 2 x bulk bags of soil, after a failed attempt by a 20-tonne vehicle by the hauliers of Gravelmastr (as a result of one of the en-route roads being blocked for repairs). The company then agreed to deliver the products in a smaller 7.5-tonne vehicle and emailed me to confirm delivery which I was initially pleased with. An hour later, I had a call from another agent to say, the delivery was now not possible. They refused to arrange delivery, after having initially agreed to do so despite the fact delivery address was in an industrial estate and the fact there were several 10-tonne vehicles delivering various good on daily basis. I then said, to cancel my order as they were unable to deliver. They refused to cancel the order without a charge of £50 per pallet return i.e. £100 pounds return for a £ 138-pound product and a delivery failure which was not my fault. They said I should have notified of road closure and it was my responsibility. How can a road closure en route to the delivery address (which I was not aware of) become a customers liability? Public roads and national highway issues including natural events (landslides) are outside customers control and they refused to accept this fact. They refused to cancel my order without charges. I had to take up the matter to Citizens advice, had to log a complaint about a breach of contract and show videos of other vehicles going through the alternative but smaller road. Their customer services manager intervened to resolve it and agreed to refund the money but only after they got the soil back from their own hauliers (Why to wait for a further 4 days?). They promised to refund on Monday but they did not do so until a further chaser email was sent. Their manager made no effort for an apology, neither did she make any efforts taken to put right the poor customer service or did she reassure me that this service will be rectified for the future. Little did Gravel Master know that we are building two allotments and we were about to orders several bulk bags of orders from them, glad we didn't. Shame - they were shortsighted and did not close this off positively. In a nutshell, the following were the issues Poor customer service Unfair cancellation charges request Miscommunidated wrong delivery dates on two occasions Miscommunicated messages to hauliers Misunderstood route access Unduly, made the customer wait for a refund I will not be rushing to order from Gravelmaster anytime soon.”

Posted 3 years ago

“Ordered 2 x bulk bags of soil, after a failed attempt by a 20-tonne vehicle by the hauliers of Gravelmastr (as a result of one of the en-route roads being blocked for repairs). The company then agreed to deliver the products in a smaller 7.5-tonne vehicle and emailed me to confirm delivery which I was initially pleased with. An hour later, I had a call from another agent to say, the delivery was now not possible. They refused to arrange delivery, after having initially agreed to do so despite the fact delivery address was in an industrial estate and the fact there were several 10-tonne vehicles delivering various good on daily basis. I then said, to cancel my order as they were unable to deliver. They refused to cancel the order without a charge of £50 per pallet return i.e. £100 pounds return for a £ 138-pound product and a delivery failure which was not my fault. They said I should be notified of road closure and it was my responsibility. How can a road closure en route to the delivery address (which I was not aware of) become a customers liability? Public roads and national highway issues including natural events (landslides) are outside customers control and they refused to accept this fact. They refused to cancel my order without charges. I had to take up the matter to Citizens advice, had to log a complaint about a breach of contract and show videos of other vehicles going through the alternative but smaller road. Their customer services manager intervened to resolve it and agreed to refund the money but only after they got the soil back from their own hauliers (Why wait for a further 4 days?). They promised to refund on Monday but they did not do so until a further chaser email was sent. Their manager made no effort for an apology, neither did she make any efforts taken to put right the poor customer service or did she reassure me that this service will be rectified for the future. Little did Gravel Master know that we are building two allotments and we were about to orders several bulk bags of orders from them, glad we didn't. Shame - they were shortsighted and did not close this off positively. In a nutshell, the following were the issues Poor customer service Unfair cancellation charges request Miscommunidated wrong delivery dates on two occasions Miscommunicated messages to hauliers Misunderstood route access Unduly, made the customer wait for a refund I will not be rushing to order from Gravelmaster anytime soon.”

Posted 3 years ago

“My experience with Gravel Master was good from start to finish. I ordered two bulk bags of Cotswold stone. They were delivered on time and just what I wanted and had hoped for. The delivery driver was polite, friendly and placed the bulk bags where I wanted them . I was pleased with both my orders and would buy from from Gravel Master in the future. My garden project looks great, thank you.”

Posted 3 years ago

“Excellent price service and delivery”

Posted 3 years ago

“Excellent prompt service, good quality”

Posted 3 years ago

“I found it a great company to deal with and great delivery service”

Posted 3 years ago

“Delivered as promised, good value for money”

Posted 3 years ago

“Excellent service & quality of the stone we received”

Posted 3 years ago

“Good product, good price, quick delivery.”

Posted 3 years ago

“Quick service, exactly what we wanted we wanted”

Posted 3 years ago

“Very good service and pleasant staff very obliging Linda roots”

Posted 3 years ago

“Very happy with my delivery and the time scale. Helpful driver. Would definitely buy from again.”

Posted 3 years ago

“Really pleased with product and excellent service. Recommended to a friend and they were also delighted with service”

Posted 3 years ago

“Very well priced, and delivery time was quicker than expected. Cheers.”

Posted 3 years ago

“On time very helpful very happy with service would recommend”

Posted 3 years ago

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Gravel Master Ltd is rated 4.2 based on 187 reviews