“Very happy with the finished product but the instructions could have been a little more detailed particularly in terms of identifying which parts joined which
But that doesn’t detract from the fact that we ar3 happy with the purchase”
Hi Michael,
Thank you for the review! I am glad you are happy with your purchase. We are always looking to improve our assembly sheets. So will definitely pass this information on to our manufacturers.
Many thanks
“Had no problems with website, ordering etc, was a bit disappointed with the delivery firm as they seemed to take a lot longer with delivery than other firms”
Hi David,
Thank you for your lovely review. We are happy and pleased that you had a great experience with our website and product.
Thank you for your feedback regarding the delivery time. We are working with our couriers to ensure products are delivered on time and within the lead times specified on our website. We are confident that your product was delivered within the time stated, however, but will continue to work with our couriers to try and reduce the time frame.
Many thanks
“I would thoroughly recommend this company. I first contacted Ricky back in January and was delighted when he said he would personally handle my purchase. It turned out to be a long protracted journey having to overcome problems with both Covid and then Brexit which also encompassed new customs procedures. When the goods arrived my purchase had sadly been damaged in transit ☹️ There was no hesitation in him ordering a replacement. Once again Ricky handled this whole ordeal personally keeping me informed of every move and having gone through the first protracted delivery difficulties, we then went through the same difficulties for the replacement chair. I could not recommend this company more highly. The quality of the product is excellent and I love it and the service received was beyond good.. it was excellent. Buying expensive goods online unseen is not easy but this company rises to the challenge offering an honest service that leaves its customers with peace of mind that their custom is clearly appreciated. Well done Furniture Row”
Hi Jan,
It had been abit of journey with your order. You in return had been amazingly patient. Thank you so much for the review. When there are hiccups along the way, communication is very key for us. We are happy that you felt we represented ourselves well.
Its a great piece of furniture and we are glad you love it too! :)
Best Wishes
“After a 4 week delay caused by the delivery company my item arrived. Customer service, especially from Ricky was incredible in getting this remedied and sorted.”
Hi Stuart,
Thank you for the review.
We take our customer service very seriously, especially when issues arise. Thank you for the kind words and we hope you love your purchase :)
Thank you Stella, our aim is to match to keep a high consistency right through the business from customer service, our goods and the look of our website. Look forward to hearing from you again
